We’re hiring a Customer Experience Manager (CXM) to join BusRight — a fast-growing transportation tech company backed by investors from Uber, SpaceX, and Notion — to help scale magical customer experiences. The core responsibility of this role is to maximize usage of our amazing product. More than 26 million students ride ~500,000 school buses to and from school every day. Behind that operation are passionate, hardworking transportation leaders — often managing complex logistics with outdated tools. We’re on a mission to make school transportation safer and more efficient for families, schools, and communities nationwide through advanced routing technology, dynamic driver navigation, live GPS tracking, and real-time parent communication. As a CXM, you’ll serve as the BusRight “Concierge” — the trusted partner for your customers from onboarding through long-term growth. You’ll build real relationships with School Transportation Directors, Routers, Drivers, and Superintendents. Some days that means running executive reviews. Other days it means troubleshooting a tablet shoulder-to-shoulder or celebrating a district milestone with a handwritten note. You’ll own onboarding and implementation, drive adoption across entire transportation teams, advocate for customer feedback internally, and help us build scalable systems as we grow. In some cases, you may partner with a Customer Experience Associate (CXA), guiding priorities and ensuring every customer interaction feels thoughtful, responsive, and human. Responsibilities - Spend at least 4 hours per day on the phone with customers in trainings, onboardings, support intake, and just sharing a laugh with transportation directors around the country - Own customer onboarding and implementation, managing multiple projects simultaneously - Serve as the primary point of contact and trusted partner for assigned accounts - Build deep relationships across stakeholder groups — from drivers to superintendents - Lead product training sessions and drive adoption across entire organizations - Provide hands-on support via phone and email — from “Why won’t this route save?” to tablet troubleshooting - Monitor account health, usage, and sentiment to proactively mitigate risk - Conduct regular check-ins and quarterly account reviews - Collaborate closely with Product, Engineering, Support, Sales, and Operations to advocate for customer needs - Translate customer feedback into actionable insights for the broader team - Maintain clear documentation and follow-through - When paired with a CXA, provide guidance, delegation, and mentorship to ensure high-quality execution.

At OfficeLuv, we work diligently to streamline the ordering process for modern workspaces. Our clients rely on us to keep their offices and work environments running smoothly, and that starts with a Customer Success team that is organized, efficient, and proactive. We are currently looking for a Customer Success Agent to support the end-to-end experience for OfficeLuv customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness. - This is a "Work from Home" role; however, candidates must be based out of the Chicago area. - This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand. - The starting hourly pay rate for this role is $20-$23/hr, with flexibility to scale based on experience. ABOUT YOU - You believe in creating the best possible customer experience - You thrive in fast-paced environments and multitask with ease without getting flustered - You are detailed, love organization, and are driven by results - You're personable, professional, and positive! - You have great communication skills and are comfortable interacting with customers and account managers regularly - You have a motivating energy and a flexible demeanor - You are proactive, solution-oriented, and highly organized - You are punctual, responsible, and willing to learn new things WHAT YOU'LL DO - Customer Support & Ticket Management - Resolve customer tickets promptly using a CRM (Zendesk) - Accurately tag and categorize customer tickets based on type - Respond to customer inquiries with professionalism and a helpful, positive tone - Data & Systems Management - Update and maintain customer information within internal CRM and backend systems - Ensure accurate documentation of all customer interactions - Cross-Functional Collaboration - Work directly with Account Managers and Operations teams to determine the best course of action for customer requests - Identify recurring customer issues and report trends to the appropriate team members - Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success QUALIFICATIONS - Bachelor's degree required - 1+ year of experience in Customer Success, Account Management, or related client-facing role - Ability to address tactical issues efficiently and effectively - Strong Listening skills with the ability to understand customer business needs - Proven ability to multitask and prioritize in a dynamic environment - Excellent organizational and time-management skills - Enjoys working as part of a team in a collaborative environment - Clear, professional written and verbal communication skills

• Oversee client communications across active accounts • Manage service workflows, timelines, and follow-ups • Coordinate scheduling, confirmations, and documentation • Resolve client concerns quickly and professionally • Maintain accurate records using internal systems and tools • Identify opportunities to improve efficiency and client satisfaction

Company Overview: About Function & Ezra Function Health was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to ensure people don’t suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. In 2025, Function acquired Ezra, the leading provider of MRI screening for early cancer detection. Ezra pioneered accessible, AI-enhanced MRI imaging to help people catch cancer and other diseases at their earliest, most treatable stages. By bringing Ezra into Function’s ecosystem, we’re combining world-class screening with advanced lab testing and cutting-edge technology — creating the most comprehensive preventive health platform on the market. Our Mission at Ezra Our mission at Ezra is to detect cancer early for everyone in the world. We offer a direct-to-consumer cancer screening service that leverages MRI and Artificial Intelligence to make cancer screening fast, accurate, and affordable. We are fully operational in multiple states such as New York, California, and Florida with an MRI-based screening program covering 13 organs. We believe in empowering people to be proactive with their health decisions. Our members sign up for an Ezra, visit a partner imaging center to get an MRI scan, and receive a comprehensive screening report within 7-10 days. Your Mission As an VIP Member Experience team member at Ezra, you will play a key role in delivering a best-in-class experience for every member, VIP, and partner. You’ll be responsible for helping ensure member satisfaction, supporting high-value VIP and influencer members, and assisting employer and physician partners with operational needs. This position is highly customer-facing and requires exceptional interpersonal skills to influence positive outcomes, resolve complex member concerns, and create memorable experiences that drive loyalty and referrals. You’ll be part of a mission-driven, fast-paced team that thrives on empathy, accountability, and curiosity. You’ll collaborate with teams across Ezra—from Care and Marketing to Engineering—to continuously improve the member experience and help scale our impact. You’ll be empowered to act like an owner, solve problems creatively, and help shape the future of preventive healthcare. Role: What You’ll Do: As Ezra’s VIP Member Experience team member, your responsibilities will include: - Deliver white-glove, concierge-level service to VIP and high-value members by anticipating needs and providing proactive, personalized support - Manage VIP member experiences with a high level of responsiveness and attention to detail - Serve as a primary point of contact for VIP members throughout their journey - Gather feedback from members and share insights with internal teams to help shape improvements and identify trends - Contribute to initiatives aimed at improving member satisfaction - Guide employer and physician partners with onboarding, operational questions, and support to ensure a seamless experience - Assist with inbound member inquiries across phone, email, or chat - Light travel (about one day per month, as needed) Key Responsibilities: Requirements: - Bachelor’s degree or above - 2-5 years working with VIP members or clients with proven ability providing a high touch, tailored and thoughtful experience - Participated in the collection and deeper understanding of member NPS scores leveraging insights to make meaningful business changes - Strong organizational skills and ability to manage multiple priorities - Natural empathy and emotional intelligence with demonstrated ability to de-escalate conflicts and create positive experiences - Proven track record of building relationships and influencing positive outcomes in challenging situations - Exceptional communication and interpersonal skills with the ability to connect with diverse personalities and backgrounds - Strong problem-solving skills, detail-oriented, and resourceful - Proactive, self-motivated, and thrives in ambiguous, fast-paced environments - Proven track record of grit (resilience, passion, and self-motivated) - Familiarity with a medical or health-related environment is a bonus - Comfort with being the "face" of the brand and representing Ezra's values in every member interaction To be a strong fit, you embody our Core Values: - Ruthless Prioritization: - We don’t let perfect get in the way of progress. - We move quickly to drive value, not perfection. - We prioritize what drives impact. - We never compromise on standards of excellence. - Member-First, Always: - We design and deliver like we’re caring for someone we love. - We create clear, actionable, human experiences. - We prioritize responsiveness, peace of mind, and outcomes. - We empower members with truth, clarity, and care. - One Team, Moving Fast: - We are aligned in purpose, prioritization, and speed. - We gather diverse perspectives to make informed decisions. - We clear paths for each other and move fast together. - We communicate clearly and respectfully, rallying around shared goals. - Radical Ownership, Relentless Execution: - We don’t just ship—we own outcomes and drive results. - We act with urgency and precision. - We anticipate, initiate, and follow through. - We meet challenges with grit and pragmatism. - We embrace new tech to deliver better outcomes. - Mission Over Ego: - We are ruthlessly aligned to our mission—and leave ego at the door. - We disagree and commit. - We don't tolerate politics or withholding information. - We operate with honesty, transparency, and respect. - Sustained Integrity in Every Detail: - We earn trust by obsessing over accuracy, quality, and clarity in everything we do. - We prioritize clinical precision—data must be right. - We sweat the details because outcomes depend on them. Why You'll Love Working With Us: We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you. At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria. Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring