We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare. Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii. About the Role Rula is seeking a Sr. Payment Posting Associate to join our Financial Operations team. Reporting to the Payment Application and Credit Manager, this role partners with internal teams and external vendor partners to support accurate payment posting, reconciliation, and credit balance management. You will independently manage complex payment posting, reconciliation, and refund work, investigate discrepancies, monitor payment and credit activity, and collaborate cross-functionally to resolve issues impacting payment accuracy and collections. You will also identify root causes of payment issues and help improve workflows, including supporting efforts to expand electronic payments and remittances. This role is ideal for someone who applies strong analytical thinking, works independently in a dynamic, fast-paced environment with evolving priorities, and partners across teams to drive resolution of revenue cycle challenges. Required Qualifications - 3+ years of diverse revenue cycle management experience - verification of benefits, Insurance AR, and/or payment posting - 3+ years of experience in billing, collections, or adjacent role contributing to end-to-end transformation (process, technology, and people) at a healthcare organization - Proven ability to improve and optimize processes, leveraging tools such as Salesforce, AMD, Google Suite/Microsoft Office, payer portals (e.g., Availity), etc. to drive efficiency - Expertise applying structure, prioritization and effective communication to solve problems not just for the current state, but also predict future need - Familiarity with writing deliverables (e.g. training materials, process documents) that are concise and clear for technical and non-technical audiences Preferred Qualifications While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement. - Experience in startup and/or fast-paced healthcare environment - Familiarity with diverse insurance billing types (commercial, EAP, Medicare / Medicaid, etc.) - Technical savviness and fluency with Salesforce, Google Suite, Zendesk, EHRs, and/or similar platforms - Demonstrated expertise in revenue cycle management, with a focus on healthcare billing, payment posting and/or credit management with knowledge of credit management for insurance and governmental payers (Medicare or Medicaid) We're serious about your well-being! As part of our team, full-time employees receive: - 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) - Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States - Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA - 401(k) plan access: Start saving for your future - Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) - Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering - Employee Assistance Program (EAP): Support for your mental and physical health - New hire home office stipend: Set up your workspace for success - Quarterly department stipend: Fund team-building activities or in-person gatherings - Wellness events and lunch & learns: Explore a variety of engaging topics - Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all Our team We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. JOB DESCRIPTION SUMMARY This position is for an Insurance Specialist for our enterprise legal and risk management team. The position will join a new Triage Tiger Team, which will manage the intake process and triage cases to the Greystar team member and/or insurance provider that is best suited to resolve the issue. The Insurance Specialist plays a critical role by evaluating insurance and legal documents to ensure they are properly identified, triaged, and sent to the correct team members and that deadlines are tracked and met for all lines of business, specifically for Construction, Builders Risk, Property, Environmental, and General Liability. JOB DESCRIPTION KEY RESPONSIBILITIES: - Analyze the intake of insurance claims in connection with Greystar’s business insurance - Manage cases in a Legal Matter Management (LMM) system to make sure matters are properly entered for tracking. - Review new TyMetrix cases in detail and assign them to team members on the risk and legal teams to make sure documents have been received and are being handled by the proper team members and track them to resolution. - Create and continuously improve standard operating procedure guide and standard messaging library to provide excellent and consistent service delivery - Support team members who are new users to a legal matter management system, and support projects related to triage of documents served on the company. - Identify opportunities for process improvement initiatives and knowledge management projects, and where appropriate, develop and establish best practices. - Identify and assess potential environmental hazards (e.g., hazardous material spills, mold, asbestos, lead) and urgency levels, - Escalate foreseeable high-priority or emergency concerns and escalate them appropriately. - Monitor and review the entry of litigation deadlines, court dates, and related events into the matter management system. - Clearly communicate with professional, accurate, and actionable email correspondence. - Prepare Key Performance Indicators to ensure strong service delivery. - Prepare reporting for senior management to ensure matters are being tracked and KPIs are being met. BASIC KNOWLEDGE & QUALIFICATIONS: - A bachelor’s degree from an accredited college or university is required. - Minimum 10 years of claims handling experience. - Understand insurance for pollution liability, environmental impairment liability, and property/casualty coverage triggers. - Ability to identify key environmental regulations and possible regulatory involvement (e.g., EPA, CERCLA/Superfund, RCRA, Clean Water Act, Clean Air Act, and state/local agencies). - Experience with Builder’s Risk and Casualty coverage, including wrap-up programs, is a plus. - Experience in Multi-Family Real Estate and Construction is preferred. - Strong knowledge of litigation demands letters, claims, pleadings, and other documents, with an understanding of time sensitivity for responses and an understanding of which matters need to be immediately elevated. - Proficiency with Microsoft Office suite applications. - Excellent organizational, analytical, and communication skills. - Ability to work in a fast-paced environment. - Ability to manage multiple priorities and ensure compliance under tight deadlines. - Claim adjustment experience is a plus. - Experience working with matter management systems or docketing software is a plus. TRAVEL / PHYSICAL DEMANDS: - Team members work in an office or remote work environment. - No special physical demands are required. - Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position. Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. - Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. - Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: - Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. - Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. - For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. - 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). - 401(k) with Company Match up to 6% of pay after 6 months of service. - Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). - Employee Assistance Program. - Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. - Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

The Company Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field appraisal, inspection and risk control services to support our clients’ underwriting processes. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Castle High Value is the premier provider of high value residential insurance surveys to the insurance industry nationwide. https://www.exlservice.com/industries/insurance/castle-high-value The Position Castle High Value is looking for self-directed independent contractors to work from their own home or office and service physical survey/inspection assignments in the Wenatchee and Yakima, WA areas within a territory of approximately 100 miles of Wenatchee and Yakima. Due to the travel requirements of this position additional compensation is being offered for travel time and distance to inspection assignments. Experience in real estate, insurance, inspection, construction or appraising experience is a plus, but all interested candidates are encouraged to submit their qualifications. A 15 hour online training course can get you certified. Fees are negotiable depending on experience and the unique aspects of selected jobs. You will be responsible to schedule and conduct both site-based and virtual High Value Home property surveys that will be used for homeowners’ insurance purposes. This involves coordinating and completing surveys within your own schedule, managing work assignments you accept, and solid computer skills as all reports are web-based and completed online. If you are looking for flexibility, the ability to work independently, and have an interest in real estate, construction, or interior design, then this might be the right opportunity for you. More on the Job Responsibilities Primary Requirements: - Professionally interact over the phone, via email, and in-person with homeowners and insurance agents - Conduct on-site and/or virtual property surveys on high value homes as per customer specific guidelines and procedures - Identify and document the construction materials/characteristics and unique features of the home - Obtain measurements of the home and other structures on the property - Generate an estimated replacement value of the home, and identify major hazards - Communicate the information gathered during on-site inspection in the provided web-based client requested forms accessed through the Castle website Tools or Items You Must Provide: - Digital camera - Windows based computer (not a Mac) - High speed internet access - Reliable vehicle - Measuring device such as: laser, 100 ft. tape, or measuring wheel - Auto and General Liability Insurance EEO/Minorities/Females/Vets/Disabilities Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s). EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

The Company Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field appraisal, inspection and risk control services to support our clients’ underwriting processes. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Castle High Value is the premier provider of high value residential insurance surveys to the insurance industry nationwide. https://www.exlservice.com/industries/insurance/castle-high-value The Position Castle High Value is looking for self-directed independent contractors to work from their own home or office and service physical survey/inspection assignments in the Philadelphia, PA area and within a territory of approximately 70 miles of Philadelphia. Experience in real estate, insurance, inspection, construction or appraising experience is a plus, but all interested candidates are encouraged to submit their qualifications. A 15 hour online training course can get you certified. Fees are negotiable depending on experience and the unique aspects of selected jobs. You will be responsible to schedule and conduct both site-based and virtual High Value Home property surveys that will be used for homeowners’ insurance purposes. This involves coordinating and completing surveys within your own schedule, managing work assignments you accept, and solid computer skills as all reports are web-based and completed online. If you are looking for flexibility, the ability to work independently, and have an interest in real estate, construction, or interior design, then this might be the right opportunity for you. More on the Job Responsibilities Primary Requirements: - Professionally interact over the phone, via email, and in-person with homeowners and insurance agents - Conduct on-site and/or virtual property surveys on high value homes as per customer specific guidelines and procedures - Identify and document the construction materials/characteristics and unique features of the home - Obtain measurements of the home and other structures on the property - Generate an estimated replacement value of the home, and identify major hazards - Communicate the information gathered during on-site inspection in the provided web-based client requested forms accessed through the Castle website Tools or Items You Must Provide: - Digital camera - Windows based computer (not a Mac) - High speed internet access - Reliable vehicle - Measuring device such as: laser, 100 ft. tape, or measuring wheel - Auto and General Liability Insurance EEO/Minorities/Females/Vets/Disabilities Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s). EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.