• Own & Grow a Strategic Book: Manage a high-value portfolio of existing Paddle customers, developing long-term account plans to maximize Net Revenue Retention (NRR) • Quarterback the new channels and product launches: Lead the full sales cycle for demoing new features and closing complex cross-sell deals • Executive Relationship Building: Build "multi-threaded" relationships with CFOs, CTOs, and Founders • Data-Driven Consulting: Partner with our Data and Success teams to deliver Quarterly Business Reviews (QBRs) • Feedback Loop: Act as the "voice of the customer" for our Product team.

• Being capable of holding both phone and message conversations with the explicit purpose of selling information products. • Handling phone calls, texts & chats. • Answering inquiries regarding the product or the company. • Take and process requests in an accurate manner. • Keep records of calls and sales and note useful information.

• Retain existing client base • Ensure that client renewals are processed timeously • Complete relevant RFPs and RFQs where required • Build a solid network of contacts in each client organisation • Uncover key issues in client organisations that our data can be used to solve • Ensure that our data is understood and used widely across client organisations • Upsell existing client base • Create a clear strategy for the growth of your current client base and your focal industries • Ensure that your clients are getting as much value out of our data as possible • Ensure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders • Manage day to day client queries • Assist clients with any day to day queries • Ensure the smooth running of your clients’ Analyse and Engage accounts • Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage • Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests • Manage client expectations • Internal stakeholder management and administration • Manage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers • Setting clear client forecasts & upsell plans across yours and your Account Managers’ portfolios • Drafting cost estimates and proposals • Supporting finance on resolving any overdue payments

• Identify and target potential clients in the local Freight Forwarding industry. • Initiate contact with prospective clients through various channels, including cold calls, emails, and networking events. • Create tailor presentations to address the specific needs and pain points of each client. • Lead prospects through the entire sales cycle, from initial contact to close. • Update weekly sales forecasts and meet quarterly quotas. • Gather feedback and communicate insights to the product team. • Keep detailed records of sales activities and client interactions using our CRM system (Hubspot). • Provide regular reports on sales performance and forecasts. • Work closely with Customer Success to ensure smooth launches