• Develop a deep understanding of your clients, including their objectives, needs, and working styles • Drive adoption of products/services • Monitor usage data to target inactive users • Maintain accurate users lists that reflect active users • Seek opportunities for growth, specifically with user adds, within existing accounts • Serve as the product expert for services within your client base • Conduct product trainings • Assist with inbound product and research related questions • Partner with Product to ensure client feedback is integrated into product enhancement roadmaps • Partner with Marketing on campaign strategies within existing accounts

• Manage and expand the partnership with clients • Provide solutions and guidance to meet business objectives • Drive client lifecycle – leading to adoption, cross-sell, advocacy, and satisfaction • Deliver and communicate ROI throughout the client lifecycle • Build C-level and executive relationships • Ensure active engagement and full recognition of ROI • Develop key account plans including retention strategies and cross-sell opportunities • Meet/Exceed quarterly quota targets • Create awareness and demand for Rimini Street products and services • Identify, cultivate, and engage on cross-sell opportunities • Ensure client retention through driving retention strategy • Provide ongoing proactive client management through executive business reviews • Build and foster the Client Champion Community • Monitor client consumption of Rimini Street services • Maintain up-to-date client information in Salesforce.com and other systems

• Build and manage strong relationships with customer executive stakeholders (up to C-level) • Own overall customer health including contract renewal rate and gross revenue retention for your customers • Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required • Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant • Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion • Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers • Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals • Develop expertise in Zilliant solutions, the business outcomes they facilitate, and the strategies and key capabilities customers must leverage to achieve those outcomes • Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products • Drive account expansion by identifying new opportunities and involving appropriate sales resources

• Develop and maintain long-term relationships with stakeholders in your account portfolio. • Work with your account teams to plan and execute long term plans to facilitate retention and growth via product and new business unit expansion. • Support initial onboarding of accounts with customers, ensuring strong adoption/ROI and ongoing engagement throughout the customers' lifetime. • Serve as product, company, and industry ambassador while educating prospects and customers on the ProcessUnity capabilities. • Work cross-functionally with Product, Sales, Marketing, Professional Services, Customer Support, and other teams to resolve customer business issues and work towards their stated goals. • Manage customer feedback and product needs by providing feature requests to internal partner teams. • Conduct timely quarterly, bi-annual and annual Business Reviews to ensure customers optimize our product, issues are resolved proactively, and customer goals are met. • Evaluate and mitigate risk for each customer and proactively address any concerns to avoid lost business and ultimately drive retention. • Identify and prioritize product updates that reflect customer requests, industry and competitor trends and report to key stakeholders. • Provide insight and relay the voice of the customer with internal teams, including Sales, Services, Marketing, Product, Customer Support, Operations, Finance and Engineering. • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. • Drive renewal and revenue growth through increased product adoption and increased usage.