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Locus Robotics logo
Locus Robotics

One AMR Fleet. Total Warehouse Optimization.

Customer Success Manager / Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 201-500Since 2014H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

101 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishGerman

Job Description

Customer Success Manager / Program Manager

Locus Robotics

• Provide daily operational support for customers sites to ensure smooth system performance. • Manage customer satisfaction throughout the deployment period and contribute to continuous process improvements. • Act as the primary point of contact for escalated technical issues, ensuring timely resolution. • Support key technical tasks, including warehouse mapping, preventative maintenance, and system upgrades. • Facilitate change requests, clearly communicating impacts on project timelines and budgets to all stakeholders. • Prepare and deliver status reports by collecting, analyzing, and summarizing key operational metrics (e.g., Throughput, UPH, Lines Per Hour). • Conduct post-project reviews to evaluate successes, identify areas for improvement, and capture lessons learned. • Monitor site performance to ensure contractual goals and service levels are consistently met. • Drive system scalability to support the customer’s evolving business needs. • Perform other duties as required to support project and customer success. • Other duties as required.

Job Requirements

  • Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field.
  • 3+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
  • Ability to communicate technical/complex information both verbally and in writing.
  • Aptitude to multitask and respond to emergency situations effectively.
  • Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
  • Self-motivated and able to solve problems independently and in customer settings.
  • Ability to travel up to 30% throughout EMEA is required.
  • Proficient English and native German written and verbal communications skills required to collaborate effectively with internal and external teams.

Benefits

  • Locus Robotics is an equal opportunity employer.

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