• Own and manage strategic relationships with key client stakeholders, including hospital executives, operational leaders, innovation teams, and clinical leadership. • Serve as the primary commercial point of contact for assigned accounts, ensuring high levels of customer satisfaction and long-term partnership success. • Drive contract renewals and revenue retention across existing client accounts. • Identify and execute opportunities to expand robotic deployments across additional hospital sites, departments, and workflows. • Develop account strategies that align Diligent’s solutions with each customer’s operational, clinical, and financial objectives. • Lead executive business reviews to demonstrate value, ROI, and operational impact delivered by Diligent’s robots. • Partner with internal teams—including Customer Operations, Product, Engineering, and Implementation—to ensure successful deployments and ongoing customer outcomes. • Translate customer feedback and operational insights into actionable input for product and engineering teams. • Manage complex stakeholder environments and procurement processes within large health systems. • Track and forecast account performance, pipeline expansion opportunities, and renewal timelines. • Identify risks to customer satisfaction or retention and proactively drive mitigation plans. • Act as a trusted advisor to clients on how to scale robotics adoption within their organization.

• Strategic Account Managers are responsible for managing medium to large customers with annual spend of $100k - $500k. They own the commercial relationship by focusing on retaining and growing a portfolio of approximately 20-30 accounts, ultimately driving increased revenue and delivering marketing and sales success for their customers. • Work harmoniously with their appointed Customer Success Manager(s) as they are aligned to CSM(s) to support their book of customers jointly. • Develop and expand into cross-functional relationships across several customer departments to build value and interest for each role. • Manage contracts, negotiations, billing, legal, and financial questions internally and externally for the customer relating to their relationship and agreement with AdRoll ABM. • Work collaboratively with the new business and onboarding teams to ensure a frictionless and standardized new customer experience. • Develop relationships internally to advise and improve processes and support our customers more effectively and efficiently including: Customer Success, Product, Finance, Revenue Operations, and Legal.

• Manage the sales cycle with veterinary practices from lead generation and cold-call outreach, to demo and clinic close and through clinic onboarding • Proactively identify solutions to pain points and needs our potential customers have regarding the value of Koala’s unique service • Remain current on industry trends and evolving needs of the animal health community • Provide a best-in-class experience for our prospects, including proactive communications and consistent follow up and follow through. • Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience

• Act as the primary point of contact for a robust portfolio of assigned Enterprise customers and own the interface (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) • As an owner of assigned accounts, you will place an emphasis on identifying and communicating readiness levels, requirements, schedules, and risks to realizing forecasted revenue on or ahead of schedule • Serve as the team's internal expert in a particular verticals • Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills • Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful • Ability to negotiate successfully, prior and after a contract is signed • Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels • Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules • Manage and update the pipeline of opportunities within SalesForce • Availability and willingness to travel as needed to customer sites and meetings