• Lead customer discussions to define data specifications and onboarding expectations • Conduct business testing on customer files and deliver clear, actionable feedback • Support accurate data flow from customer transmission through end‑system load • Identify, analyze, and resolve issues related to integrations supporting claims, invoicing, and enrollment • Manage and triage integration inquiries while providing subject‑matter expertise to staff and customers

• Conduct detailed reviews of exams to evaluate clarity, alignment to outcomes, and appropriate level of difficulty. • Ensure each assessment fits within the scope and sequence of the program. • Maintain version control and documentation of all exam revisions. • Perform psychometric analysis on exam items (e.g., difficulty index, discrimination index, KR-20). • Identify trends across cohorts, courses, and outcomes to guide data-informed academic decision-making. • Aggregate Reporting & Benchmarking: Build and maintain dashboards and regular reports summarizing exam performance and category-level analytics. • Deliver clear, actionable insights to Academics and leadership. • Partner with Academics and instructional designers to revise, replace, or create high-quality exam questions. • Support item writing best practices and foster a positive, feedback-rich exam development culture. • Monitor exam delivery protocols and collaborate on best practices for test security.

• Analyze and provide resolution to day-to-day business issues raised through ticketing system. • Analyze, design and/or develop best practice business needs through technology solutions. • Interact with Accounting, Finance and Procurement teams to understand their requirements and design solutions. • Define new and refine existing business processes. • Convert process improvements recommendations to actionable systems requirements. • Participate in requirement gathering, aligning business requirements and best practices to implement a technical solution. • Create systems documentations including unit test, solution designs. • Support Quality Assurance efforts (test planning and execution) for periodic releases and new systems implementations. • Contribute to continuous improvement and development of internal processes. • Help accelerate adoption of the very best engineering practices, while maintaining knowledge on industry innovations, trends, and practices.

• produce high-quality tactical assessments to inform risk intelligence decision-making process and prevent cybercrime • leverage Flashpoint proprietary tools and systems to support assigned tasks • build patterns/queries according to syntax rules to highlight high signal data within Flashpoint tools • manage customer alerting profiles and work cross-functionally with Customer Success to resolve alerting-related issues • synthesize quantitative and qualitative data to identify information credibility and deduce relevance for client requests and overall clientbase • understand and articulate security safeguards required to perform job responsibilities • nominate new collection sources in support of Flashpoint collections • safely navigate virtual environments for supporting assigned tasks as applicable • comply with Flashpoint org-wide and Intel team policies and procedures, including Rules of Engagement