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argenx

United in our commitment to improve the lives of patients

Director, Patient Support Programs – Excellence

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000Since 2008H1B SponsorCompany SiteLinkedIn

Location

Belgium

Posted

103 days ago

Salary

0

Seniority

Lead

Postgraduate Degree9 yrs expExperience acceptedEnglish

Job Description

Director, Patient Support Programs – Excellence

argenx

• Partner with DM countries to ensure roll-out of industry-leading PSPs enabling seamless & differentiating care pathways & patient experiences across the region • Maintains an expert understanding of competitive healthcare landscape and emerging market trends to best position the organization for success in the region • Leads operational excellence across Patient Support Program (PSP) vendors and ensures business success in close collaboration with the countries • Designs and leads continual improvement and qualitative initiatives to improve patient outcomes in close collaboration with the countries • Support planning and execution of strategic and operational plans, as well as KPI development • Responsible for including benchmarking and integrating best practices from established PSP structures in key markets to maximize added value and avoid duplication • Monitors and manages processes that ensure PSPs meet key regulatory and legal compliance requirements, in close collaboration with the countries • Develops and implements performance management processes to ensure comprehensive inspection and continual improvement activities • Utilizes project management skills, methodologies, and tools to align on requirements, timelines, deliverables, and success measures • Works with Patient Experience leadership and country leadership teams to define, prioritize, and resource projects • Ensure regional consistency of PSPs where possible, while respecting local regulatory frameworks, particularly in countries with unique contexts • Collaborate with country teams to adapt global SOPs and approaches to local needs, ensuring compliance and effective implementation • Partner closely with Medical Affairs to ensure PSP design, content, training and monitoring are aligned with medical strategy and comply with scientific and clinical standards • Promotes a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes • Develops materials / presentations/reports to support senior-level executive discussions while outlining delivery on current-state business objectives and identifying future business development opportunities in close collaboration with countries • Coordinate and potentially oversees vendor relationships, contracts for existing vendors, and explores opportunities to partner with new vendor / strategic partners and other relevant stakeholders who will help deliver a differentiated access experience • Sources and assesses new, innovative vendors as needed, who could transform or streamline patient access processes and experiences • Works with finance, countries and legal teams to determine opportunities to negotiate contracts and optimize spend on external vendors/contractors • Oversees the PSP budget to ensure adherence and accountability • Design effective budget models for Patient Support functions • Present annual budgets to Patient Experience leadership • Forecast future budget needs in close collaboration with countries and is able to provide a consolidated view • Identifies variances between actual and budgeted financial results at the end of each reporting period and communicates / escalates discrepancies accordingly, in collaboration with countries

Job Requirements

  • Master's or advanced degree in business, pharmacy, or a related discipline
  • Minimum 9+ years of experience managing a patient access function, including above-country experience in the biopharmaceutical industry
  • Experience working in complex disease areas and across therapeutic areas / products; prior experience in rare diseases is an advantage
  • Experience in caregiving is a plus
  • Experience working with and influencing European / global functions and leadership
  • Prior vendor management experience and proven track record of vendor performance
  • Demonstrated record of successfully leading cross-functionally and driving change in a dynamic environment
  • Track record of relationship building with senior executives; ability to establish oneself as a peer and trusted partner.

Benefits

  • Extensive benefits
  • Competitive salary

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