• Provide day to day application support for a variety of clients. • Provide training and coaching for other colleagues • Assist in pre-sales activities via demos • Offer expert advice regarding Cloud processes, configuration options and roadmaps • Provide functional leadership and guidance to clients regarding "leading practices" and the functionality of the software modules through as part of an ongoing Managed Service • Ability to effectively work with end-users remotely • Positive, dynamic, and flexible attitude, should be an excellent team player

• Lead the review and enhancement of existing payroll processes to improve accuracy and efficiency • Identify gaps, recommend system or workflow improvements, and implement necessary modifications • Oversee payroll preparation, validation, and coordination to ensure timely and accurate processing • Maintain payroll records and ensure compliance with statutory and company requirements • Analyze payroll data and generate reports to support management decision-making • Serve as the primary point of contact for payroll-related concerns and escalations

• Oversee the delivery of payroll and financial operations, including payments, to ensure accuracy, timeliness, and client satisfaction. • Streamline processes to improve efficiency and service quality. • Leverage technology and automation to scale operations and enhance customer experiences. • Monitor and optimize KPIs to achieve and exceed operational goals. • Own fiduciary oversight of all payroll funds, ensuring proper segregation, secure movement, accurate funding, and daily reconciliations to protect client and company assets. • Ensure timely and compliant payroll tax filings and remittances across all federal, state, and local jurisdictions, including year-end reporting and regulatory documentation. • Establish and maintain strong internal controls, including segregation of duties, approval workflows, and reconciliation processes to safeguard financial integrity. • Oversee payroll-related financial reporting, ensuring accurate general ledger alignment, liability tracking, accrual validation, and audit readiness. • Lead regulatory response and issue resolution, serving as the executive escalation point for tax authority notices, compliance matters, and financial discrepancies. • Implement risk mitigation frameworks to prevent funding errors, compliance failures, and financial exposure, while ensuring operational scalability and audit compliance. • Ensure full compliance with federal, state, and local regulations related to payroll, tax, and financial transactions, including IRS and Department of Labor requirements. • Lead internal and external audits, assessing and mitigating risks to maintain operational integrity. • Stay updated on regulatory changes and adjust policies and procedures accordingly. • Act as the primary liaison for audits and regulatory reviews. • Develop and deliver training programs to promote compliance awareness across the organization. • Collaborate with the executive team to define and execute strategic initiatives aligned with company objectives. • Identify market trends to enhance service offerings and expand the client base. • Drive initiatives focused on cost management, scalability, and profitability. • Build and maintain strong client relationships, ensuring transparency and compliance in service delivery. • Establish and manage vendor partnerships to enhance operational efficiency and meet regulatory standards. • Lead and mentor a high-performing team, fostering a culture of accountability and continuous improvement. • Recruit, train, and develop talent to meet current and future business needs. • Promote collaboration across departments to drive innovation and operational excellence.

• Own end-to-end project delivery for enterprise level Global Payroll & HCM implementations, including services and integrations. • Define and manage project scope, timelines, and deliverables for complex, multi-country and multi-product implementations. • Partner with clients to gather and analyze their needs and requirements and develop and maintain comprehensive project plans with defined milestones and success criteria. • Apply formal project management methodologies (Agile, Waterfall, or hybrid) to ensure structured delivery. • Coordinate across technical implementers, CSMs, payroll operations, vendors, and customers • Provide guidance and training to customer teams on HCM & Global Payroll functionalities, best practices, and system usage. • Develop and deliver customized client documentation, training materials, and user guides to support client teams in system adoption and usage. • Establish clear communication cadence and escalation paths with customers. • Manage risks, dependencies, and stakeholder communications proactively. • Drive accountability and clear ownership across all workstreams and team members. • Define scope of implementation and scope of services to be delivered upfront. • Implement change management processes to handle scope adjustments professionally. • Manage implementations involving multiple services: integrations, custom GLs, reporting, and multiple Remote products. • Conduct regular status meetings and provide executive-level reporting to customers and internal stakeholders. • Identify and mitigate project risks before they become escalations. • Ensure realistic project timelines with proactive dependency management. • Facilitate handover process from implementation to ongoing BAU supporting teams. • Drive customer satisfaction (CSAT) improvement during the implementation phase. • Effectively communicate with customers, teammates, supervisors and vendors in a timely and transparent fashion. • Establish and maintain positive customer working relationships at the executive level, successfully contributing to high customer retention rates. • Provide professional project governance aligned with enterprise customer expectations. • Document implementation processes and best practices for continuous improvement. • Maintain confidentiality of all customer and company information. • Help in the creation and maintenance of project management documentation and templates. • Collaborate with Product and Engineering teams to provide feedback on implementation challenges. • Support clients in change management activities, including user communication, stakeholder engagement, and post-implementation support.