Perk is a fast-growing global technology company founded in 2015 that provides an intelligent travel and spend management platform designed to eliminate repetit
Senior Business Travel Consultant, French Speaking
Location
Portugal
Posted
76 days ago
Salary
0
Seniority
Senior
Job Description
Senior Business Travel Consultant, French Speaking
Perk Global
• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests • Providing expert recommendations aligned to traveller preferences, company policy, and duty of care • Handling urgent and high-impact travel disruptions with speed, empathy, and precision • Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment • Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence • Building long-term relationships with Executive travellers through consistent, high-quality service • Collaborating closely with peers to maintain a high-performance, elite service culture
Job Requirements
- Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations
- Strong organisational skills and attention to detail
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals (Desirable)
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models (Desirable)
Benefits
- Professional development opportunities
- Flexible working hours
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