• Break into net-new F100 accounts to displace incumbents • Establish Ciena as the "connective tissue" for AI scale • Partner with neoscalers to power niche market expansions • Navigate complex organizational structures to build credibility • Orchestrate internal resources to deliver winning proposals

• Responsible for managing merchant or card relationships • Focus on client retention and satisfaction • Provide input on client pricing structure • Monitor spend for managed portfolio clients • Train and mentor junior Account Managers • Ensure compliance with operational risk controls

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Please be aware that this position may be remotely located in Texas, Colorado, New Mexico, Kansas or Missouri. This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. A faster than average work pace is necessary combined with impatience for results. Follow-up of delegated work must be very thorough. Decision making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy. Selling ideas to others and the ability to train, teach and motivate a team are strong aspects of this position. Change is an ongoing occurrence of this job and will be approached conservatively and with the support and guidance of management. As a Specialty Banking Relationship Manager II , you will: - Ensure the overall success and growth of an assigned portfolio by deepening relationships of existing clients. - Acquire new clients. - Cross-sell lending, depository, treasury management, merchant services, card, wealth, trust, etc., with the help of product teammates. - Review the client’s overall needs and design solutions as a trusted advisor. - Negotiate credit terms, loan repayment methods, working capital needs, and identify proper collateral specifications. - Manage the existing portfolio of clients and monitor relationships for compliance with credit standards. - Update financials, maintain insurance on bank collateral, and review loans for accurate grades. - Handle relationships greater than $2 million in credit exposure and over $25,000 in fee income. - Provide financial advice and counsel to clients and prospective clients regarding trends and conditions of the industry specific environment and general banking trends. - Review loan documents to ensure compliance with the Internal Credit Policy and banking laws and regulations. - Participate in community and business functions to ensure a positive image for the bank within the regions marketplace. - Build rapport with clients and fellow associates, treating others with respect and consideration. - Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position. Qualifications - Bachelor’s degree in business, finance or related field or combination of education and work experience. - 5+ years of relevant Specialty Banking experience. - Good portfolio management, communication, and sales skills. Requirements - Strong business development skills as well as an overall understanding of credit and business finance. - Strong networking skills and participation in networking events in the industry area. - Self-directed and motivated to accomplish tasks, meet objectives and committed timelines. - Strong interpersonal skills with the ability to build peer and/or team cohesiveness to deliver the full complement of bank products and services. - Strong oral and written communication skills with the ability to clearly and concisely articulate issues. - Competent in the operation of standard office equipment including computer, fax, ten (10) key calculator and phone. - Competent in the use of standard office software including Microsoft Outlook, Excel, and Word. - Solid knowledge of banking policies, regulations, and compliance issues. - Solid ability to analyze financial statements. - Solid knowledge of basic accounting principles. - Must possess a valid driver’s license. Benefits - Generous benefits package including insurance. - 401k. - Associate stock purchase program. - Paid time off. - Associate banking perks.

• Own a portfolio of strategic customers with accountability for long-term revenue growth and retention. • Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios • Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals • Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers • Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth • Develop trusted relationships with technical user, and executive stakeholders • Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones. • Identify and mitigate renewal or contraction risks in partnership with Internal teams. • Act as the central point of ownership across internal teams • Maintain strong Salesforce hygiene to support forecasting and decision-making