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Building connected product experiences for retailers and brands
Customer Solutions Specialist – AI, Data
Location
Australia
Posted
89 days ago
Salary
$122.5K - $162.5K / year
Seniority
Senior
Job Description
Customer Solutions Specialist – AI, Data
Trustana
• Support onboarding of customer product catalogs into the platform • Help map attributes, structure data, and identify gaps or inconsistencies • Build simple proof-of-concept examples showing how AI and automation can improve catalog quality and search • Troubleshoot issues related to data, workflows, and integrations • Investigate root causes using APIs, documentation, and datasets • Work closely with product, engineering, and sales teams • Share customer insights to help improve product features and workflows • Help customers unlock more value from structured product data • Identify opportunities to expand usage or support new initiatives
Job Requirements
- 4–7 years of experience in Customer Success, Solutions Consulting, Implementation, Technical Account Management, or similar roles within B2B SaaS
- Comfortable working with structured data such as product catalogs, attributes, spreadsheets, JSON, or CSV files
- Able to troubleshoot workflows and integrations, exploring APIs, documentation, and tools such as Postman when needed
- Curious about AI and automation, with interest in experimenting with LLMs or workflow tools to improve processes
- Strong communication and problem-solving skills, able to explain technical concepts clearly to customers
Benefits
- Opportunity to grow into product, solutions, or strategy roles
- Work with real product datasets from global retailers and brands
- Experiment with AI tools applied to real customer workflows
- Exposure to customers across Asia, Europe, and the Americas
- A startup environment where you can help shape how customer solutions and onboarding evolve
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