• Ensure a smooth, efficient, and timely claim submission process with minimal denials, including identifying gaps in claims • Follow up on unpaid claims, denials, and appeals to ensure maximum reimbursement • Investigate and resolve billing discrepancies or coding issues • Collaborate with internal teams, including clinicians, to provide charting requirements and necessary documentation for claims submission, training team members on billing processes, and creating workflows for billing operations • Provide support and guidance to patients regarding their insurance coverage, financial assistance, and billing inquiries • Manage abortion fund invoicing and reimbursements • Maintain accurate and organized billing records and documentation • Generate and analyze reports to monitor billing performance and identify areas for improvement • Support new payor partnerships, working collaboratively with internal and external stakeholders to own billing and coding workflows as we grow • Maintain knowledge of current billing and coding regulations and updates • Stay up-to-date with changes in insurance policies, fee schedules, and reimbursement rates • Assist with other billing-related tasks as needed

• Own components of financial reporting, including working with external partners • Handle invoice reconciliations, communicating with networks on credit requests and managing invoice discrepancies with the accounting team. • Establish and maintain processes across the team, and work to improve efficiency • Work closely with the 3rd Party Partnerships team on ad hoc projects including leadership updates, product releases, partnership launches, and other initiatives

• Own and optimize all aspects of the revenue cycle, including billing operations, claims management, collections, and payer performance. • Lead and manage the Billing department, ensuring accuracy, efficiency, and accountability across all billing and collections operations. • Build a culture of performance, ownership, and continuous improvement within the team. • Oversee claims submission, payment posting, denials, and collections. • Maintain best-in-class metrics for denial rates, first-pass resolution, and Days in A/R. • Design and maintain automated KPI dashboards for real-time visibility into team performance. • Implement targeted strategies to reduce insurance A/R over 120 days. • Monitor reimbursement trends and payer performance. • Identify opportunities to increase reimbursement per session and overall yield. • Identify and implement automation and technology solutions (e.g., RPA, AI-driven denial analysis, workflow automation). • Partner with internal teams and vendors to deploy new tools and systems. • Redesign workflows to improve speed, accuracy, and scalability. • Act as primary point of contact for payer relationships and escalations. • Provide regular performance and financial impact reports to the CEO and Finance leadership. • Collaborate closely with Clinical, Operations, and Executive teams.

• Lead and manage the Billing department, ensuring accuracy, efficiency, and accountability across all billing and collections operations • Build a culture of performance, ownership, and continuous improvement within the team • Oversee claims submission, payment posting, denials, and collections • Maintain best-in-class metrics for denial rates, first-pass resolution, and Days in A/R • Design and maintain automated KPI dashboards for real-time visibility into team performance • Implement targeted strategies to reduce insurance A/R over 120 days • Monitor reimbursement trends and payer performance • Strategically manage payer mix to reduce dependency on any single payer • Identify opportunities to increase reimbursement per session and overall yield • Identify and implement automation and technology solutions (e.g., RPA, AI-driven denial analysis, workflow automation) • Partner with internal teams and vendors to deploy new tools and systems • Redesign workflows to improve speed, accuracy, and scalability • Design onboarding and continuous training programs for billing staff • Act as primary point of contact for payer relationships and escalations • Provide regular performance and financial impact reports to the CEO and Finance leadership