• Manage a portfolio of our largest district partnerships • Own the renewal and expansion process for your portfolio • Lead consultative meetings with key district stakeholders using data • Develop strategy for each account, identifying expansion targets and cancellation risks

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a senior leadership position overseeing a dedicated Customer Success team focused on driving client satisfaction, retention, and account growth. The Sr. Manager, Customer Success will lead the execution of strategies that enhance the customer experience across multiple digital marketing channels, including SEO, PPC, social media, and content marketing. Operating at the intersection of client advocacy, team leadership, and strategic account management, this position ensures alignment between client needs and business objectives. The ideal candidate combines hands-on digital marketing expertise with proven leadership skills to mentor high-performing teams and deliver measurable growth. This role provides the opportunity to influence key enterprise accounts while fostering a customer-centric culture across the organization. - Lead and mentor a high-performing Customer Success team, fostering collaboration, accountability, and continuous improvement. - Act as a client advocate, ensuring client needs are understood, communicated, and addressed across departments. - Oversee the management of key accounts, ensuring high-value deliverables are executed with precision. - Develop and implement strategies to drive customer retention, upsell, and cross-sell opportunities. - Monitor and analyze customer success metrics (e.g., retention rates, satisfaction scores, revenue growth) to inform strategic decisions. - Collaborate with Sales, Marketing, and Operations to resolve client issues and optimize account performance. - Provide hands-on guidance for technical challenges in digital marketing channels and support team development in account stewardship. Qualifications - 10+ years of experience in client/account management and customer success in a client-facing environment. - 7+ years leading and building high-performing Customer Success teams. - 5+ years of experience in digital marketing, including SEO, PPC, social media, and content marketing. - Strong analytical skills to measure success metrics, identify trends, and implement data-driven improvements. - Excellent communication, presentation, and interpersonal skills to manage internal and client relationships. - Proficiency with CRM tools and Microsoft or Google Office Suite. - Bachelor’s degree in business, marketing, or related field preferred. - Proven track record in retention and account growth, achieving high customer satisfaction and business outcomes. Benefits - Competitive salary and performance-based incentives. - Comprehensive health, dental, and vision coverage. - Retirement savings plan with employer match. - Flexible work environment with remote options. - Paid time off and holidays. - Professional development opportunities and career growth support. - Inclusive, collaborative, and diverse workplace culture. Company Description

• Manage a portfolio of clients in a Low Touch model • Follow engagement plans for Low Touch accounts • Customer support: respond to basic inquiries and provide initial assistance • Log customer interactions in Sense Data, collect feedback and report insights • Monitor Net Promoter Score (NPS) for accounts in the portfolio • Reach out to customers identified as detractors in the NPS • Handle cancellation requests and identify churn reasons • Identify expansion opportunities (upsell and cross-sell) within the customer base

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Experience (CX) Manager leads the Project Scheduling team and plays a key role in ensuring projects are scheduled efficiently while delivering a high-quality customer experience. This role is responsible for managing and developing a team of CX Associates, maintaining rapid response times to scheduling requests, and ensuring projects are coordinated effectively with field teams. The CX Manager works closely with internal departments to maintain operational alignment and support company goals. This position focuses on improving processes, monitoring performance metrics, and ensuring scheduling operations run smoothly to support both team success and company growth. - Lead, develop, and manage a high-performing Client Experience team responsible for project scheduling and customer communication. - Provide coaching, performance management, growth development, and disciplinary action when necessary. - Ensure rapid and efficient scheduling of projects, including managing high volumes of outbound calls, texts, and emails. - Oversee the creation and accuracy of work orders for every project, ensuring technician scheduling details, notes, billing information, and signed work authorizations are properly documented. - Monitor field technician schedules to ensure balanced workloads and optimal utilization. - Ensure the CX team maintains shared scheduling inboxes and meets response time expectations. - Collaborate with Business Development Executives to confirm project scope, scheduling needs, and pricing details. - Review reports regularly to monitor team productivity, work order accuracy, department utilization, and scheduling performance. - Ensure pending projects are followed up on and scheduled in a timely manner. - Verify that appropriate coverage is confirmed for high-risk insurance claims when required. - Develop and improve operational processes and workflows to increase efficiency and support company growth. - Partner with the executive leadership team on strategic planning and operational improvements. - Support and de-escalate complex client or employee concerns when needed. Qualifications - Proven leadership and management experience with a strong focus on performance and accountability. - Strong organizational skills with the ability to manage multiple projects and priorities. - Excellent communication skills with the ability to collaborate across departments and contribute to decision-making. - Experience managing scheduling operations or service coordination teams. - Proficiency with Microsoft Office. - Experience using QuickBooks (preferred). - Typing speed of at least 40 words per minute. - 3–5 years of experience in the restoration or environmental services industry (preferred). - Bachelor’s degree (preferred). - Bilingual English/Spanish is a plus. Company Description TRUST Environmental Services is an environmental services company based in Camarillo, California, providing environmental solutions for both commercial and residential clients. Our team supports fast-paced field operations with strong internal departments focused on accuracy, accountability, collaboration, and exceptional client service.