American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations. If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application! Benefits and Perks include: - Affordable Medical/Dental/Vision insurance options - Generous paid time-off program and paid holidays for full time staff - TeleDoc 24/7/365 access to doctors - Optional short- and long-term disability plans - Employee Assistance Plan (EAP) - 401K retirement accounts - Employee Referral Bonus Program ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation • Contracting providers and essential vendors in current service areas to maintain CMS adequacy and providing necessary services in the care of the Plan members • Insuring providers and essential vendors in current service areas meet the credentialing requirements for their appropriate service lines • Educating providers on the Health Plan(s) functions and roles in caring for its membership • Ongoing educational updates as prescribed by CMS and the Health Plan(s) policies • To conduct the education presentations of the Health Plan(s) providers to insure their understanding and commitment with the Health Plan(s) • Monitor, maintain and support provider relationships to insure network coverage in all areas • To work with and be involved in implementation as needed • Establish a positive work environment that encourages participation in process improvement and commitment to department/company success • Complete corporate assignments as assigned Required Skills: • Must be fluent in all current provider payment methodologies including per diems, DRGs, and APCs • Must have knowledge and familiarity with all levels of medical services and ability to rapidly develop working relationships • Must be able to accept instructions and work independently in the completions of goals and assignments • Must have strong negotiation, organization, presentation and time management skills • Must be able to effectively communicate with all levels of medical staff to explain Health Plan(s) program, benefits and goals • Must be able to work effectively in a team environment • Excellent computer skills, including Microsoft Office Suite • Must be self-motivated, dependable, team and goal-oriented Required Work Experience: • Experience in the health care field required • Prior experience in network development / network services is preferred • Prior experience with acute and post-acute facilities is beneficial • Prior experience with Medicare Advantage plans is helpful Licensing/Certification/Education Requirements: • Bachelor’s degree Other Requirements: • Must be available to work 8 a.m. until 5 p.m. local time • Position requires travel to network provider locations. • Teleworking is an option if criteria are met EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. This employer participates in E-Verify.

It’s INRIX mission to help the world avoid global gridlock by empowering cities, drivers, and businesses with the best data, insights, and tools to improve mobility and safety from the first mile to the last.  We are a company filled with people who are passionate about our customers and building products to keep the world moving smarter, safer, and more efficiently. Our customers include the world’s leading automakers, some of the most popular consumer brands, and the most innovative cities, states, and countries. In the role of Customer Success Manager, you will establish a trusted partnership relationship with our North America public sector customers. You will collaborate with internal corporate teams, pre-sales technical teams and commercial sales teams in the business unit to help drive sales of our INRIX products. You will be a strong voice for our customers, helping ensure our solutions continue to meet their needs.   As a Customer Success Manager at INRIX, you will be responsible for Net Revenue Retention & identifying expansion opportunities, ensuring customer experience and engagement remain high, leading to renewal and growth within an existing account base. This role will be based in North America. It is a remote position that will require airport accessibility. Reports to Director, Customers Success - North America Public Sector. Essential Responsibilities: - Establish a deep understanding of our customers’ business, use-case(s), technical needs and technical workflow to support the customer with value realization, quickly! - Become an expert and advocate of INRIX products and solutions - Work with customer onboarding manager and support team to successfully onboard customers who have licensed INRIX products and services by setting up user accounts, conducting one-on-one training, and user support. - Create success plans by defining customer goals and laying out an activation plan with key milestones to support customer achievement. - Own account-based motions for your allocated portfolio to ensure regular customer touchpoints are scheduled, focusing on customer usage, satisfaction, and any big-picture challenges they're facing. - Conduct regular reviews to make sure the customer success plan is on track. - Create playbooks outlining best practices include procedures, benchmarks, and even scripts that the entire team can follow. - Work with the Customer Engagement Manager to contribute towards self-service content which can supplement one-to-one support including FAQs, technical knowledge bases, training modules to help customers learn how to use the products, and online peer communities. - Work with Renewals Managers to ensure that renewal process and paperwork is executed in a timely manner, and with a high success rate of renewals to drive customer retention. - Develop and deliver high quality, standardized or customized presentations and demonstrations of INRIX products and services to excite the customers about NPD (new product development), product feature updates and changes. - Seek opportunities for expansion through cross-selling and up-selling of products. - Act as a voice of the customer by bringing customer and market feedback into the business, which will help shape product development and the go-to-market (GTM) process, and future technical investments. - Promote INRIX mobility solutions in appropriate forums to drive demand and continued interest. For example, at industry events, in user-group forums, webinars & training. - Share responsibility for the development and execution of customer success, and overall sales strategy, as directed by management. - Develop and maintain strong relationships with other members of the company to leverage product, process and engineering expertise. - Maintain the highest possible personal standards and ethics. Requirements: - 3 years of experience in Customer Success, Partnership Manager or Account Management role. - Experience with software as a service (SaaS) solutions. - Some experience working with transportation mobility and/or safety departments of the US Public Sector markets is desirable (within an agency or consultant serving public sector agencies). - Ability to adjust information (e.g. level of complexity) and story to align with audience. - Clearly articulate how INRIX solutions and/or services can meet the customer’s needs and outcomes. - Nice to have: Graphics creation / graphic artist skills, Spanish speaking Why INRIX? - Work with an amazing team with a focus on being the best and making the world a better place. - Help solve complex real-world problems with big data. - Ranked as one of the top places to work in the Seattle area. - Competitive Salary, benefits, and 401K matching. - Open vacation policy, it’s unlimited and always has been. - The opportunity to make a big impact on both the company and our customers. Are you ready to join a different kind of company? Exciting things are happening all the time. Come join us! #LI-AS1 #LI-PS1 #LI-MS1 #L1-Remote

As the Customer Success Leader at Graphite, you are responsible for owning and scaling the entire post-sale client function. This role carries direct accountability for Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) across a 400+ customer portfolio spanning Accounting, Finance, Tax, Payroll, and HR services. This is a high-ownership leadership role in a scaling professional services environment. You are responsible for building the retention engine — defining the operating model, enforcing commercial discipline, and developing a high-performing team of Customer Success Managers. Graphite delivers services through dedicated Accounting, Finance, Tax, Payroll, and HR teams. Customer Success operates in close partnership with these service leaders to ensure coordinated delivery, clear scope management, and consistent client outcomes. Success in this role requires financial fluency, executive presence, operational rigor, and the ability to align Sales, Customer Success, and Service Delivery around long-term client value. *Please note that we are specifically seeking candidates with experience managing B2B client relationships within SaaS, fintech, or professional services environments, supporting founders and finance leaders in engagements that require fluency in accounting, financial statements, and operational finance. - Own Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) performance - Lead renewal strategy and ensure disciplined execution across the portfolio - Define account segmentation and tiered engagement models - Establish clear renewal timelines and enforce accountability across the CS team - Set commercial guardrails for scope adjustments, pricing normalization, and concessions - Build and maintain churn forecasting and retention reporting for executive leadership - Lead quarterly portfolio reviews focused on risk concentration and expansion leverage - Develop and coach a team of Customer Success Managers with clear performance standards - Establish escalation thresholds between CSMs, Services leadership, and Executive team - Partner closely with Sales to ensure clean handoffs and expansion alignment - Partner with Sales to drive coordinated expansion strategy across the portfolio, ensuring proactive growth planning and clean commercial execution. - Identify systemic friction between Sales and Service Delivery and resolve it at the operating level - Serve as the executive escalation owner across the portfolio and directly manage high-tier or high-risk accounts. - Champion long-term client value realization over short-term concessions - Represent the voice of the customer in firm-level strategic decisions The total target compensation for this position is $130,000, which includes an annual base salary of $100,000 and an annual incentive target of $30,000 Qualifications - 5+ years of experience in B2B Customer Success, Account Management, or Revenue leadership within SaaS, fintech, or professional services - 2+ years leading and developing a Customer Success or Account Management team - Proven ownership of Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) metrics - Demonstrated experience building or scaling Customer Success processes in a growing organization - Strong working knowledge of accounting principles and financial operations - Comfort reading and discussing financial statements (P&L, balance sheet, cash flow) with executive stakeholders - Experience managing founders, CEOs, CFOs, Controllers, or senior finance leaders - Demonstrated ability to operate cross-functionally across Sales and Service Delivery - Experience managing renewal strategy and commercial negotiations - Strong analytical capability with experience building retention forecasts and executive reporting - High emotional intelligence and executive presence - Organized, disciplined, and capable of driving accountability across a team - Experience with HubSpot CRM and Service Hub tools strongly preferred - Experience within SaaS, fintech, accounting, finance, tax, payroll and/or HR services STRONGLY preferred Comprehensive Benefits & Perks: - Health & Wellness: Competitive Medical, Dental, and Vision coverage. 100% of the employee's health insurance premium is covered by the company. - Financial Security: Company-paid Short-Term and Long-Term Disability insurance. - Work/Life Balance To Include: Generous Unlimited Paid Time Off (PTO), 11 Paid Company Holidays, and comprehensive Paid Parental Leave. - Remote Work Setup: Fully remote position with company-provided technology equipment and a $250 technology stipend to support your ideal home office setup. - 401k: With a company match

• Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services • Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals and supporting action plans • Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms • Creates/maintains complex client facing executive dashboard for monthly operational review • Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities • Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives • Ensures client regulatory preparedness as it relates to Veradigm solutions • Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences • Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc. • Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans • Identifies and grows reference accounts, including sharing client success stories and outcomes improvements • Participates actively in client Quarterly Business Reviews (QBRs) • Provides advanced consultative insights into the client growth plan • Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests • Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes • Drives client prioritization with escalated issues in support • Mentors/provides guidance to less experienced Client Success Managers