This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Genesys Administrator on the Call Center team, a typical day for you will include: - Provide first-level support for issues related to the Genesys Cloud platform, including user provisioning, call routing, IVR flows, desktop and voice issues, and basic troubleshooting. - Assist with onboarding and offboarding of contact center users, ensuring proper configuration, access rights, and phone provisioning. - Perform core administrative tasks including skilling and queuing management, dashboarding and report generation, and standard CCaaS configurations. - Work across departments for issues involving integrated platforms. - Document support activities, resolutions, and procedures in the help desk ticketing system. - Escalate complex issues to Tier 2/3 support or vendor support teams as needed. - Embed into projects to drive ongoing operational excellence. - Collaborate with IT and contact center operations to ensure seamless user experiences. - Maintain platform and call flow documentation, knowledge base articles, and user guides to support self-service and training initiatives. - Provide training support to operations teams, assisting with driving proficiency at all layers of the business. - Monitor system alerts and performance dashboards to proactively identify and address issues. Qualifications - 1–3 years of experience in a help desk or IT support role, preferably in a contact center environment; experience working with internal and 3rd parties including BPOs preferred. - Familiarity with Genesys Cloud or other CCaaS platforms and telecom/contact center infrastructure is highly desirable. - Strong problem-solving skills and attention to detail. - Excellent verbal and written communication skills. - Ability to work independently and manage multiple priorities with a focus on accurate, timely resolution. - Bachelor's Degree in Computer Science or other related fields. Requirements - Open to fully remote. - If local, hybrid working model is Monday-Wednesday in office, Thursday/Friday from home. - Office locations: 500 E John Carpenter Fwy, Irving, TX; 1010 N University Parks Drive, Waco, TX. Benefits - Competitive Pay: Commensurate with experience. - Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone. - Financial Benefits: Equity and bonus opportunities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service. Qualifications - Previous customer service experience Requirements - FTE: 1 - Possible Remote/Hybrid Option: Remote - Shift Rotation: Day/Eve Rotation (United States of America) - Shift Start Time: Day/Eve - Shift End Time: Day/Eve - Weekends: Yes - Holidays: Yes - Call Obligation: No - Union: DC USWA Main & Neighborhoods (DCUMN) - Union Posting Deadline: 03/20/2026 - Compensation Range: $15.97 - $23.81 Benefits - Medical, dental, vision, life, and disability insurance - Supplemental options to fit your needs - 401(k) plan with employer contributions - Training, tuition reimbursement, and educational programs - Flexible scheduling - Generous time off - Wellness resources focused on physical, mental, and emotional health

• Assist members with their Credit Union needs over the phone • Explain products and services • Open new accounts • Process loan requests • Respond to problems • Make recommendations to satisfy member needs • Direct members to appropriate individuals as needed • Attain established goals for cross selling credit union products and services

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Key Responsibilities - Contact blood donors by telephone using a dialer system to recruit for blood donation. - Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls. - Schedule appointments while providing a positive service experience to maximize donor show rates. - Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience. - Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. - Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. - Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors and ensure sufficient donor availability. - May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. - Respond to or transfer inbound calls to the appropriate party. - Perform other related duties as assigned. - May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. Qualifications - Must be able to commit to 90 days of uninterrupted employment (100% attendance required). - Must be able to commit to one of the schedules referenced above. - High school diploma or equivalent required (GED). - Minimum one year of related experience (telemarketing, customer service or call center) is required. - Prior sales or negotiation experience is a plus. - Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. - Excellent customer service and problem-solving skills required. - Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. - Desire to advocate and learn more about blood donations with an interest in promoting upwards. - If a prior employee or contractor, must be eligible for rehire. Requirements - Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Benefits - Medical, Dental Vision plans - Health Spending Accounts & Flexible Spending Accounts - PTO: Starting at 15 days a year; based on type of job and tenure - Holidays: 11 paid holidays comprised of six core holidays and five floating holidays - 401K with up to 6% match - Paid Family Leave - Employee Assistance - Service Awards and recognition