• Act as the escalation point for complex incidents and service requests that have been escalated from Tier 1 support, ensuring timely resolution. • Analyze and troubleshoot ServiceNow platform issues, including but not limited to workflows, customizations, integrations, and configurations, while providing root cause analysis and solution recommendations. • Assist with basic system configuration, workflow creation, and customization of the ServiceNow platform as needed, under the guidance of senior administrators. • Create and update knowledge articles for recurring issues or best practices to enhance the efficiency of the support team and end-users. • Work with Tier 1 analysts to identify and resolve common issues, and collaborate with other teams (e.g., development, infrastructure, and operations) to ensure timely resolution of complex problems. • Proactively monitor the health of the ServiceNow platform and perform routine maintenance tasks as directed, escalating issues to Tier 3 support when necessary. • Provide assistance to end-users on using the ServiceNow platform, including troubleshooting user access issues, guiding users through processes, and offering training as needed. • Participate in the review and implementation of changes to the ServiceNow environment, ensuring minimal disruption to service. • Assist with generating reports and dashboards to analyze platform performance, trends in incident and request volumes, and provide actionable insights to management.

Role Description Supervisor de Carga Qualifications - EBPQ, ESOP, COPL e demais certificados STCW atualizados Requirements - Desejável experiência em FPSO ou navios-tanque - Formação em Oficial de Náutica - Vivência em operações offloading, controle de lastro, manobras de limpeza de cargas e tanques - Disponibilidade para embarque imediado - Conhecimento em regulamentos marítimos (SOLAS, MARPOL, ISM Code) - Inglês Intermediário (desejável) Company Description A ABZ Group é uma empresa global de Recursos Humanos com mais de 10 anos de atuação nos mercados Offshore e Marítimo. Somos especialistas em recrutamento, terceirização e Gestão de Pessoas, conectando talentos a grandes oportunidades.

• As a ServiceNow Consultant (Techno‑Functional), you will work with clients and internal delivery teams to support the design, configuration, and implementation of ServiceNow solutions. • You will help translate business requirements into ServiceNow functionality and assist with configuring workflows, forms, and platform features under the guidance of senior team members and Architects. • You will participate in requirements discussions, support solution design activities, and contribute to testing, training, and deployment efforts. • This role is client‑facing and provides hands‑on exposure to ServiceNow implementations while developing both functional and technical skills.

• Governing and managing enterprise-wide IT change processes • Ensure service stability, regulatory compliance, and minimal business disruption • Develop, implement, and maintain enterprise-wide change management policies and procedures • Manage the lifecycle of all IT changes • Evaluate change requests for risk, impact, and readiness • Partner with IT, business units, and compliance teams • Prepare reports and dashboards on change activity • Drive continual improvement by promoting proactive change management