About ClearGov Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community. Our software is utilized nationwide by more than 1,700 towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025. The ClearGov team is a talented group of folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do. Core Values - Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built. - Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being. - Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities. - Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team. - Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day. - Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships. - Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul. About the Opportunity We’re seeking an Implementation Manager (IM) with strong project management expertise and PMP certification to lead structured, client-facing SaaS implementations from kickoff through adoption. This role is ideal for a project manager who brings organization, accountability, and clear communication to complex initiatives while building trusted client relationships. The IM will serve as the project lead for a portfolio of civic and school district clients, ensuring implementations are delivered on time, within scope, and positioned to drive measurable value. Key Responsibilities: - Lead the end-to-end implementation lifecycle from Service Order signature through configuration, training, and client adoption. - Develop and manage detailed project plans, including scope, milestones, timelines, and success metrics. - Apply formal project management methodologies to ensure consistent, scalable, and predictable implementations. - Serve as the primary project leader and point of accountability for implementation success. - Translate client goals and process requirements into clear, actionable plans and effectively operationalize them within the platform to support their workflows. - Facilitate structured project meetings, status reporting, and stakeholder alignment. - Proactively identify and manage risks, dependencies, and scope changes. - Coordinate cross-functional internal teams to deliver on project milestones and resolve issues efficiently. - Build strong client relationships while maintaining clear project governance and structure. - Develop training and adoption plans that ensure clients are confident and successful with the platform. - Document project activity and maintain accurate project records and reporting in internal systems. - Capture and communicate client feedback to Product and Development teams to support continuous improvement. Critical Skills/Experience: - PMP (Project Management Professional) certification required. - 3–5 years of project management experience leading SaaS implementations or complex client-facing projects. - Demonstrated success leading multiple concurrent implementation projects with competing priorities and firm deadlines - Strong experience in scope management, risk mitigation, stakeholder management, and timeline accountability. - Ability to drive projects forward while managing client expectations and internal dependencies. - Exceptional written and verbal communication skills. - Highly organized with strong attention to detail and follow-through. Preferred Experience: - SaaS implementation, onboarding, or professional services experience - Experience working with public sector organizations, municipalities, or school districts - Familiarity with Salesforce, project management tools, or customer success platforms The Ideal ClearGov Candidate: - Strong ownership mindset and accountability for project outcomes - Ability to balance client relationships with structured implementation delivery - Comfortable leading meetings, managing stakeholders, and making decisions - Self-motivated and thrives in fast-moving SaaS environments with multiple concurrent projects - Collaborative team player who enjoys solving complex problems and helping build outstanding teams - Quick study who can rapidly learn and apply new concepts - Proven track record of achievement - Demonstrates an entrepreneurial spirit and gets stuff done - Has a sense of humor and doesn’t take themselves too seriously Why Join Us: - Flexible, remote work - Chance to make a meaningful impact on government and school district transparency and accountability - Opportunity to work in a fast-paced, fun, and collaborative environment - Competitive salary and benefits package (see below) - Professional growth opportunities Compensation: - In the spirit of transparency, we are excited to share the base salary for this position is $65,000 - $85,000 USD and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). Benefits: - Competitive Salary - Quality Medical, Dental, and Vision Insurance Plans - Short and Long Term Disability Insurance - Life Insurance - 401K Plan with Match - Flexible Personal Time Off Policy - Company-Paid Holidays Observed - Annual Holiday “Dimming of the Lights” (aka: reduced work hours) - Parental Leave - Employee Referral Bonus ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada. ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know. At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.

• Join a team responsible for guiding customers through their implementation journey with Routeware solutions. • Initially, focus on Smart Cities software, working with customers’ waste management and street maintenance data. • Gather and analyze data, build and validate models, interact with customers to ensure quality of service, and deliver operational routes with documentation. • Consult with Clients on solutions to accommodate current and future business needs. • Complete system configurations to meet business requirements. • Interpret data, analyze results using statistical techniques, and provide ongoing reports. • Develop and implement databases, data collection systems, data analytics, and optimization strategies. • Acquire data from primary or secondary sources, maintaining databases/data systems. • Identify, analyze, and interpret trends in complex data sets. • Filter and “clean” data to locate and correct problems.

• Lead and partner on cross-functional initiatives to drive operational excellence and program delivery across JLL teams, CRESS, and partner organizations • Identify and evaluate emerging opportunities before they become formal programs, assessing operational impacts and potential value creation • Contribute to business case development and provide operational insights for new program justification • Develop implementation strategies and approaches for operational challenges across partnered functions and technologies, ensuring alignment with data governance principles and business requirements • Coordinate across JLL/JLLT teams, client teams, strategic partners, and external stakeholders to ensure seamless program execution • Manage client and stakeholder communications for major programs and strategic initiatives, including change management, expectation setting, and rollout messaging • Develop or oversee development of training materials and deliver communications for program implementations and tool rollouts • Conduct ad-hoc analyses and run reports to support project launch, validate program success metrics, and establish sustainable BAU processes • Partner with BI team to implement new dashboards and reporting solutions through requirements gathering, UAT testing, solution validation, and rollout coordination • Provide interim reporting support for regular deliverables during transition periods until automated solutions are fully implemented • Partner with OpEx team on data governance and quality requirements, and Business Operations Analysts on Corrigo solutions • Manage up to 1-2 Operations Analysts to execute supporting initiatives • Handle ~6-8 primary initiatives simultaneously while tracking and managing broader initiative portfolios to ensure projects are updated and properly prioritized • Guide team members through complex implementation activities and capability development • Ensure effective delegation and coordination of project workstreams

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Specialist is the front-line person for ZOLL's Customer Success Organization. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Specialist will evaluate the client environment, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementing experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, training consistency, and the development of training-related material and documentation. Essential Functions - Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. - Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process. - Coordinate with support and product team to resolve customer issues during implementation process. - Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. - Act as a training and product resource for other members of the ZOLL team. - Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. - Work toward client success as an effective team member. Qualifications - 1-3 years of Emergency Medical Services experience and/or training required. - Experience and understanding of training adults, associated learning challenges, and how to overcome them required. - Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred. - Experience implementing new software/technology preferred. - Experience working with Microsoft SQL preferred. - Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred. - Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 - Minimum Training Standards for Public Safety Telecommunicators preferred. - Current or former EMS practitioner at either the ALS or BLS Level preferred. Knowledge, Skills and Abilities - Demonstrated leadership skills and ability to work in a fast-paced, project-based environment. - Proficiency with the full Microsoft Office suite of products. - Technical aptitude for working with software and Microsoft Windows. - Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution. - A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL. - Excellent detail orientation, communication, documentation, grammar, and interpersonal skills. Travel Requirements - Ability to travel up to 75%. Salary The annual salary for this position is: $65,000.00 to $80,000.00. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Company Description ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.