• Join a team responsible for guiding customers through their implementation journey with Routeware solutions. • Initially, focus on Smart Cities software, working with customers’ waste management and street maintenance data. • Gather and analyze data, build and validate models, interact with customers to ensure quality of service, and deliver operational routes with documentation. • Consult with Clients on solutions to accommodate current and future business needs. • Complete system configurations to meet business requirements. • Interpret data, analyze results using statistical techniques, and provide ongoing reports. • Develop and implement databases, data collection systems, data analytics, and optimization strategies. • Acquire data from primary or secondary sources, maintaining databases/data systems. • Identify, analyze, and interpret trends in complex data sets. • Filter and “clean” data to locate and correct problems.

• Lead and partner on cross-functional initiatives to drive operational excellence and program delivery across JLL teams, CRESS, and partner organizations • Identify and evaluate emerging opportunities before they become formal programs, assessing operational impacts and potential value creation • Contribute to business case development and provide operational insights for new program justification • Develop implementation strategies and approaches for operational challenges across partnered functions and technologies, ensuring alignment with data governance principles and business requirements • Coordinate across JLL/JLLT teams, client teams, strategic partners, and external stakeholders to ensure seamless program execution • Manage client and stakeholder communications for major programs and strategic initiatives, including change management, expectation setting, and rollout messaging • Develop or oversee development of training materials and deliver communications for program implementations and tool rollouts • Conduct ad-hoc analyses and run reports to support project launch, validate program success metrics, and establish sustainable BAU processes • Partner with BI team to implement new dashboards and reporting solutions through requirements gathering, UAT testing, solution validation, and rollout coordination • Provide interim reporting support for regular deliverables during transition periods until automated solutions are fully implemented • Partner with OpEx team on data governance and quality requirements, and Business Operations Analysts on Corrigo solutions • Manage up to 1-2 Operations Analysts to execute supporting initiatives • Handle ~6-8 primary initiatives simultaneously while tracking and managing broader initiative portfolios to ensure projects are updated and properly prioritized • Guide team members through complex implementation activities and capability development • Ensure effective delegation and coordination of project workstreams

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Specialist is the front-line person for ZOLL's Customer Success Organization. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Specialist will evaluate the client environment, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementing experience. Product training is completed both onsite at the client location (travel required) and remotely via web-based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, training consistency, and the development of training-related material and documentation. Essential Functions - Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration. - Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process. - Coordinate with support and product team to resolve customer issues during implementation process. - Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. - Act as a training and product resource for other members of the ZOLL team. - Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. - Work toward client success as an effective team member. Qualifications - 1-3 years of Emergency Medical Services experience and/or training required. - Experience and understanding of training adults, associated learning challenges, and how to overcome them required. - Experience as an administrator or end user of the ZOLL RescueNet application or ZOLL Billing preferred. - Experience implementing new software/technology preferred. - Experience working with Microsoft SQL preferred. - Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP Work, etc. preferred. - Completion of an industry recognized basic public safety telecommunicator course that covers all topics included in APCO ANS 3.103.2.2015 - Minimum Training Standards for Public Safety Telecommunicators preferred. - Current or former EMS practitioner at either the ALS or BLS Level preferred. Knowledge, Skills and Abilities - Demonstrated leadership skills and ability to work in a fast-paced, project-based environment. - Proficiency with the full Microsoft Office suite of products. - Technical aptitude for working with software and Microsoft Windows. - Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution. - A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL. - Excellent detail orientation, communication, documentation, grammar, and interpersonal skills. Travel Requirements - Ability to travel up to 75%. Salary The annual salary for this position is: $65,000.00 to $80,000.00. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Company Description ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pension Implementation Manager is accountable for onboarding new clients, converting existing client systems, and enhancing automation utilization. This role involves technical expertise while assessing the educational and training needs necessary to support operational and system-related activities. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities - Reviews and interprets requirements for new client retirement plan implementations, administrative system conversions, and plan changes; evaluates client needs to develop testing, training, and resource material. - Attends implementation and conversion meetings as the functional subject matter expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project. - Facilitates training for new and current employees on administrative systems, changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures. - Coordinates and oversees the review and testing of all requirements to include benefit calculations for new business and system conversions. - Responsible for data validation during system conversions. Reconciles and ties out all benefit payment data, as well as benefit accrual data for active and terminated vested participants. - Facilitates the development/update of forms, letters, and application documents associated with plan administration. - Provides recommendations and proposals to management for improving automation in processes, reporting, and workflow. - Provides support to management in the research and resolution of complex functional and system issues. - Writes and distributes internal and external communications and participates in developing department policies, procedures, and training. - Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants. - Maintains operations requirements while adhering to compliance, regulatory, and legal guidelines. - Performs other duties and special projects as required. Qualifications - High school diploma and five years of experience in retirement plan administration. - Or, Bachelor’s degree in business related field and two years of experience working in retirement plan administration. - Proficiency in Microsoft tools and applications. - Excellent verbal and written communication and strong interpersonal skills. - Strong leadership skills. - Team player, able to work effectively with a cross-functional team. - Must be able to work independently. - Proven attention to detail, follow-through skills and problem-solving skills. Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. - Normal degree of physical effort in a typical office environment with comfortable, constant temperatures and absence of objectionable elements. - May be required to work remotely. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you. Company Description Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! Benefits - Health, vision, and dental coverage. - A retirement savings 401(k) plan with company match. - Paid time off (PTO). - Great opportunities for growth. - Much, much more!