At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. The Principal Customer Success Manager (CSM) is a strategic, senior individual contributor role responsible for owning FourKites’ most complex, high-value enterprise accounts. This role is designed for CSMs who operate as trusted advisors to executive stakeholders, influence product direction, and set the bar for customer success excellence across the organization. You will work with customers operating at global scale, managing multi-stakeholder relationships, complex deployments, and high-impact outcomes tied directly to customer value realization, retention, and expansion. What you'll be doingStrategic Customer Ownership - Own end-to-end success for a portfolio of FourKites’ largest and most strategic enterprise customers (often global, multi-region accounts). - Serve as the primary strategic advisor to senior customer stakeholders (C-suite, VP and Director levels). - Drive long-term success plans aligned to customer business goals, supply chain strategy, and FourKites’ platform capabilities. Value Realization & Outcomes - Lead value realization efforts by defining, measuring, and communicating business impact (ROI, operational KPIs, and executive-level outcomes). - Ensure customers are fully leveraging advanced platform capabilities and new product innovations. - Partner with Product, Solutions, Support and Engineering teams to address complex use cases and influence roadmap priorities. Retention, Growth & Risk Management - Own account health, renewals, and expansion in partnership with Account Management and Sales. - Proactively identify risk signals and lead mitigation strategies across complex stakeholder environments. - Identify expansion opportunities through consultative insights and deep understanding of customer operations. Cross-Functional Leadership - Act as a senior voice of the customer internally, influencing product decisions, support priorities, and go-to-market strategy. - Lead complex internal account teams, aligning stakeholders across Product, Engineering, Support, Sales, and Leadership. - Mentor and coach Senior CSMs, serving as a role model for best practices, executive presence, and strategic thinking. Thought Leadership & Scale - Contribute to defining Customer Success frameworks, playbooks, and best practices for enterprise and strategic accounts. - Support onboarding and enablement of new CSMs through shadowing, coaching, and knowledge sharing. - Represent Customer Success in internal forums and, when needed, customer executive briefings and industry events. About the team: The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. Who you are - 8–12+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles. - Proven experience managing large, complex enterprise or strategic accounts in a B2B SaaS environment. - Strong understanding of enterprise software, data-driven platforms, and complex implementations. - Demonstrated success engaging with senior executives and influencing outcomes without formal authority. - Solid problem‑solving and expectation management skills - Excellent communication, executive presence, and storytelling skills, with ability to explain complex concepts to both technical and non‑technical audiences. - Ability to navigate ambiguity, manage multiple priorities/ projects and customer relationships simultaneously, and operate at both strategic and tactical levels. Preferred - Experience in supply chain, logistics, transportation, or operations-focused technology platforms - Experience in AI/ML, workflow automation highly advantageous - Experience working with global customers across multiple regions and time zones. - Background in consulting, operations, or analytics-driven roles. - Prior experience mentoring or coaching CSMs without direct people management. What Success Looks Like - Customers view you as a trusted advisor and strategic partner. - High retention and expansion across your portfolio of strategic accounts. - Clear, measurable business value delivered and articulated to executive stakeholders. - Positive influence on Customer Success maturity, standards, and culture at FourKites. CompensationThe expected annual base salary range for this role is $100,000 - $140,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About FourKitesFourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: We’re looking for an experienced Quality Analyst to join our pioneering Customer Success Quality Programs team. The Quality Analyst will partner with leadership and cross-functional stakeholders to uplevel and drive even stronger outcomes for our customers. You will support teams in all segments, implementing data monitoring systems, assessing compliance, and using business intelligence to drive improvements on both sides of the customer experience. The ideal candidate has experience in a customer-facing role, expertise in quality assurance operations for technical and non-technical customer teams, and can parse data to identify high-leverage opportunities. You’ll join a team in building mode and help create a sustainable quality function and culture. This role reports to the Sr. Manager of GTM Quality Programs and is part of the Revenue Operations department. This is a remote position open to candidates residing in Canada. You should apply if: - You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. - You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. - You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time. - You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. - You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: - Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions - Monitor interactions across various lines of business to assess quality of engagement and process compliance - Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration - Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes - Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs - Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights - Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role - Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes - Ability to ramp up quickly on business priorities and derive insights from data - Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles - Poise under pressure when working through issues in a fast-paced environment - Strong attention to detail and a knack for process improvement and documentation An ideal candidate also has: - Experience working with Gong and/or Salesforce - Project management or industry certifications, e.g., COPC, PMP The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $113,050—$133,000 CAD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

• Develop and execute the end-to-end CRM strategy to drive acquisition, engagement, retention, and reactivation. • Design and optimise the customer journey (welcome, nurture, loyalty, replenishment, win-back, etc.). • Translate business goals into actionable CRM plans aligned with brand and commercial targets. • Plan, build, and deploy personalised, multi-step campaigns across email, SMS, app, and other owned channels. • Ensure all CRM communications are on-brand, compliant, and aligned with product launches and marketing calendars. • Lead A/B and multivariate testing to optimise content, creative, offers, and timing. • Build smart customer segments using behavioural, demographic, transactional, and predictive data. • Analyse CRM performance, customer behaviour, cohort performance, and channel effectiveness.

• Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. • Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product. • Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders. • Collaborate with the sales team to identify and secure expansion opportunities with existing customers. • Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.