• Create and update RQIP platforms documentation, knowledgebase, and training materials to meet the business needs. • Ensure accurate gathering and analysis of technical and product information from multiple sources. • Maintain up‑to‑date technical and non‑technical materials—including manuals, guides, training content, etc. • Facilitate effective collaboration with technical development and product teams to document issues. • Accurately document solutions and workarounds for both technical and business audiences. • Contribute to the creation and maintenance of organizational system guidelines and manuals. • Deliver training to internal and external users of customer‑facing systems to ensure effective system adoption and use. • Develop training materials such as videos, screen captures, written documents, and knowledge‑base articles. • Partner with subject matter experts and internal stakeholders to create high‑quality content when needed. • Serve as an expert or designated subject matter expert for assigned RQIP platforms, integrations, and business processes. • Translate complex technical information into clear, concise documentation and customer‑appropriate communications.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Us as a Safety Writer II – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. As the trusted partner of some of the most innovative big pharma and biotech companies; our Safety Writers have the opportunity to work on challenging projects across a wide range of therapeutic areas. Our vision is to be the global leader in our industry; based on consistent quality and execution, exceptional customer-aligned service and constant innovation. - Conducts data review, authoring, quality review, and project manages a wide range of clinical trial and marketed product safety writing deliverables. These include low complexity (e.g. line listing reports; Periodic Adverse [Drug] Experience Reports (PA[D]ERs)), moderate complexity (e.g. Development Safety Update Reports (DSURs), Periodic Safety Update Reports (PSURs)/Periodic Benefit Risk Evaluation Reports (PBRERs), development Risk Management Plans (dRMPs)), customized safety writing deliverables and regulatory authority assessment report responses) deliverables. - May additionally provide support for scientific safety services on an ad-hoc basis. - Uses multiple PPD and client systems. - Functions in a lead role, serving as the primary point of contact for assigned safety writing deliverables. Exercises independent judgment to troubleshoot and resolve project issues and to identify areas for improvement. Mentors less experienced staff. - Ensures that assigned safety writing and project management tasks are conducted in accordance with company policies and procedures, contractual agreements and applicable regulations. - Reviews regulatory/pharmacovigilance publications and information sources to keep updated on current regulations, practices and procedures. - Participates in departmental initiatives; Serves as a subject matter expert in designated area. - Performs routine project implementation and coordination activities for assigned safety writing projects (including functional service provider clients), including leading kick-off meetings, managing communications and data requests, participating in client meetings, audits and inspections, and reviewing of metrics and budgets. Qualifications - Bachelor’s or higher scientific degree. - Excellent English – both written and verbal. - Advanced knowledge of Microsoft Office package. - Task based project management experience and experience with interacting directly with clients. - Good understanding and knowledge of aggregate safety report writing guidelines, and clinical trial and post-marketing pharmacovigilance. - Experience of authoring device aggregate safety reports or clinical evaluation reports is preferable, although not essential. - Must have a minimum of 2 years’ experience in authoring two or more of the following report/document types for medicinal products: - DSURs (Development Safety Update Reports) - PBRERs / PSURs (Periodic Benefit Risk Evaluation Reports / Periodic Safety Update Reports) - PA(D)ERs (Periodic Adverse [Drug] Experience Reports) - RMPs (Risk Management Plans) *Applicants with a minimum of two years' experience in authoring RMPs will be eligible for consideration. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

• Produce high-quality documentation focused on onboarding and usage of the core banking Payments module, ensuring clarity and usability for different audiences. • Create structured onboarding guides and user documentation covering business processes, APIs reference/usage, and end-to-end system/architecture diagrams • Translate complex technical and business concepts into clear, concise, and user-friendly content for audiences with varying levels of expertise • Map API endpoints to business events and user actions, ensuring alignment between technical implementation and real-world use cases • Collaborate with Product Owners and Business Analysts to gather requirements and ensure accuracy and completeness • Work closely with the Academy and Customer Success teams to design and structure Payment-domain courses, learning paths and onboarding materials that facilitate customer and partner education and adoption. • Propose and implement documentation standards, templates, and style guides (including standards for API reference documentation and diagrams) • Where relevant, support creation of multimedia assets (tutorials, videos, visual guides), including visual explanations of flows and architecture

• Create, edit, and manage content for a variety of mediums that could include: email, newsletters, blogs, white papers/guides, thought leadership articles, customer case studies, website pages, webinar slide decks, sales collateral, event collateral, and video scripts. • Maintain the master content calendar that schedules all aspects of the creation and delivery of content throughout the year. • Understand and apply SEO best practices, including formatting (H1 tags, etc.). • Provide meta descriptions with each article draft. • Create content tailored to a specific promotion or business goals. • Provide feedback, suggestions, and strategy for improving client outcomes. • Be a kick-ass teammate, communicator, and collaborator.