• Lead and nurture a growing team of machine learning engineers, supporting their career development through coaching and mentorship. • Leading team OKR discussions, coordinating projects and facilitating team meetings, planning and retros. • Collaborate with the CTO, Platform and Product Managers to align team priorities with company OKRs. • Collaborate with the People team on recruiting and onboarding talent that matches our values and technical excellence. • Act as a sounding board for the team, empowering the team, and support identifying and resolving bottlenecks and efficiency blockers, enabling the team to iterate faster. • Drive the development and deployment of ML systems, optimising tools and infrastructure for efficiency, while ensuring timeline and goals are met. • Promoting a culture of collaboration and continuous learning, and mentoring team members in their development.

• Work with ML engineers and researchers to ensure delivered datasets are usable and correctly scoped • Build and run batch data generation and preprocessing jobs for image, video, and audio data • Execute preprocessing pipelines using shared batch orchestration tools • Design and run ETL jobs to ingest, transform, and organize data in our warehouse. • Validate input and output datasets (schema, metadata, basic quality checks) • Collect, organize, and deliver processed datasets using established conventions • Support creation of development and prototype datasets ahead of large-scale backfills • Maintain version control of data processing repositories following industry best practices • Debug data pipeline failures, ETL issues, and data quality problems

• Lead and manage teams of AI & Machine Learning Engineers • Own, execute, and iteratively evolve Zapier’s AI/ML strategy • Coach and guide teams in model development • Collaborate with cross-functional teams for integration of AI capabilities • Foster a culture of innovation • Communicate AI/ML strategy and results clearly • Design and run operating rhythms for AI/ML execution

• Lead the design, development, and deployment of production, multi-turn LLM-powered features, including summarization tools and clinician-facing conversational agents that support follow-up questions and reasoning over clinical context • Own backend services in Python that integrate LLM agents with Fullscript’s platform and support reliable production use • Help define technical direction for prompting, grounding, safety, and orchestration strategies used across clinical AI workflows • Establish and improve evaluation approaches for LLM outputs, including accuracy, hallucinations, edge cases, and overall feature quality • Shape engineering patterns for model-related workflows, including testing, CI/CD, observability, and version control • Partner with medical, product, and engineering teams to identify high-value opportunities for AI and turn them into practical, scalable product capabilities • Work cross-functionally with engineering, analytics, and medical SMEs to refine requirements and ensure data and system design support clinical use cases • Provide technical leadership across projects by creating clarity in ambiguous problem spaces, guiding tradeoff decisions, and raising the quality bar for the team • Stay current with the latest LLM research and emerging AI technologies, and help assess where they can be applied effectively at Fullscript