Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations. Responsibilities: - Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers. - Prepares customs entries and follows-up with the clearance process on all entries prepared. - Communicates documentation discrepancies to client and supervisor. - Coordinates freight delivery to designated locations. - Resolves finance and accounting reconciliation exchange issues. - Scans entries into the imaging system meeting allotted and sensitive time requirements. - Prepares reports/presentations and analysis using various software packages and databases. - Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. - Establishes and maintains client relationships. - Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements. Qualifications: - High school diploma, GED, or International equivalent - Minimum of 2 years' experience working for a Customs Broker - Basic knowledge of customs operations, laws and regulations, and other government departments - Proficiency in Microsoft Office - Customers Broker License - Preferred - Accurate and rapid data entry - Excellent verbal and written communications skills Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

• Investigate complex customer issues in a multi-component SaaS platform, tracing problems through application behaviour, workflows, and integrations • Analyse system behaviour using SQL queries and database investigation to validate data, identify inconsistencies, and isolate root causes • Use browser developer tools (Network and Console) to inspect requests, responses, and API behaviour when troubleshooting application issues • Perform structured debugging of system behaviour using logs, monitoring tools, APIs, and data analysis • Serve as the primary technical contact for customers in the APAC region, handling written communication, customer calls, and incident discussions • Communicate technical findings clearly to both customers and internal engineering teams, translating complex investigations into actionable insights • Create structured, reproducible bug reports and collaborate closely with Product, Engineering, and Infrastructure and Deployment teams in Europe to drive resolution • Make prioritization and escalation decisions independently during regional business hours • Identify recurring issues, systemic risks, and process gaps, and translate these insights into improvements for Support and Product • Contribute to documentation, support tooling improvements, and operational initiatives as the support function continues to scale

• Support the deployment and maintenance of advanced connectivity solutions • Install, align, and commission RF and satellite systems including Starlink, LTE, VSAT, and point-to-point / multipoint wireless networks • Run, dress, and terminate CAT5/6, RG6, LMR-400/600, and Romex; mount antennas and configure field equipment • Diagnose and resolve connectivity issues at remote sites to ensure uptime and performance • Use mobile tools and applications to log service notes, capture site photos, and complete job records • Travel independently to job sites across northern Colorado, all of Wyoming, western North Dakota, and other U.S. regions as required

• Assist customers and internal team members in troubleshooting technical challenges raised via customer calls or Hubspot tickets and ensure the product and its features work as intended. • Identify features that do not work as intended and file bug reports in Jira for the product team evaluation and prioritization. • Liaise internally with various Engineering sub-teams, when necessary, based on technical challenges and support cases. • Link bug and feature request tickets logged in Jira to Hubspot tickets and communicate back to Ticketing Services when related items are worked on and released/fixed by the Development team. • Collaborate with Product / Ticketing Services on process for tracking support-related bugs and feature requests - logging and prioritization. • Contribute actively to Product / Ticketing Services knowledge bases and other product-related and technical documentation. • Develop flowcharts, layouts, and/or documentation to identify requirements and propose solutions. • Work closely with customers and cross-functional departments to communicate API and integration capabilities of the system.