• helping our customers’ DBA teams when they need expert assistance • gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice • perform screen-sharing sessions to help them quickly navigate and resolve issues • authoring new blog posts on interesting topics for our open-source community to digest • answering questions on our forum • creating new articles in our customer-facing knowledge base for more frequently seen issues • hosting webinars amongst other things

• Help customers’ DBA teams with expert assistance on high complexity problems • Gather relevant data and investigate issues to provide detailed analyses • Author new blog posts on interesting topics for the open-source community • Answer questions on forums and create new articles in the customer-facing knowledge base

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations. Responsibilities: - Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers. - Prepares customs entries and follows-up with the clearance process on all entries prepared. - Communicates documentation discrepancies to client and supervisor. - Coordinates freight delivery to designated locations. - Resolves finance and accounting reconciliation exchange issues. - Scans entries into the imaging system meeting allotted and sensitive time requirements. - Prepares reports/presentations and analysis using various software packages and databases. - Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. - Establishes and maintains client relationships. - Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements. Qualifications: - High school diploma, GED, or International equivalent - Minimum of 2 years' experience working for a Customs Broker - Basic knowledge of customs operations, laws and regulations, and other government departments - Proficiency in Microsoft Office - Customers Broker License - Preferred - Accurate and rapid data entry - Excellent verbal and written communications skills Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

• Investigate complex customer issues in a multi-component SaaS platform, tracing problems through application behaviour, workflows, and integrations • Analyse system behaviour using SQL queries and database investigation to validate data, identify inconsistencies, and isolate root causes • Use browser developer tools (Network and Console) to inspect requests, responses, and API behaviour when troubleshooting application issues • Perform structured debugging of system behaviour using logs, monitoring tools, APIs, and data analysis • Serve as the primary technical contact for customers in the APAC region, handling written communication, customer calls, and incident discussions • Communicate technical findings clearly to both customers and internal engineering teams, translating complex investigations into actionable insights • Create structured, reproducible bug reports and collaborate closely with Product, Engineering, and Infrastructure and Deployment teams in Europe to drive resolution • Make prioritization and escalation decisions independently during regional business hours • Identify recurring issues, systemic risks, and process gaps, and translate these insights into improvements for Support and Product • Contribute to documentation, support tooling improvements, and operational initiatives as the support function continues to scale