• Provide high-quality customer support to players, resolving sportsbook-related issues quickly and effectively. • Troubleshoot account matters including deposits, withdrawals, bet settlements, voids, and promotional credits. • Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules. • Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases. • Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations. • Assist in building and refining support processes, help center articles, and internal SOPs related to sportsbook operations. • Monitor player sentiment and flag opportunities to improve the user experience. • Support the team during high-volume sporting events, ensuring rapid and accurate communication. • Adapt to a dynamic environment and step into additional duties as assigned.

• Conduct contractor onboarding and activation • Provide ongoing user support for assigned contractor portfolios • Manage contractor status and ensure accurate system records • Support subscription renewals and contribute to customer retention efforts • Respond to inbound customer queries related to the ComplyWorks system • Provide basic administrative guidance or refer customers to safety file administration partners as needed • Assist with compliance‑related questions and general system navigation • Complete daily administrative data capturing as required • Maintain accurate records of all inbound and outbound customer engagements • Assist with invoice reconciliation in the billing system when required • Support reporting, report inputs, and report generation as needed • Attend and prepare for all individual and team meetings as scheduled • Assist with new team member onboarding and training when required • Participate in peer quality reviews of customer engagements and documentation • Contribute to team documentation, including SOPs, manuals, and registers • Maintain strong, constructive relationships with contractor companies, with a focus on retention and solution adoption • Report on subscriber engagement, risks, and overall account health • Participate in outbound or telephonic canvassing related to new or existing products and features • Identify and escalate opportunities where contractors may benefit from additional employer or value‑added solutions

Junte-se à Nubimetrics! Somos a empresa líder em análise de dados para e-commerce, transformando milhões de dados de marketplaces em insights acionáveis para impulsionar negócios. Somos especializados em Big Data, Business Intelligence e Inteligência Artificial como base das nossas análises, com clientes na Argentina, Brasil, México e em mais de 15 países da América Latina, além dos Estados Unidos e China. Customer Support Analyst Buscamos este perfil para garantir uma excelente experiência do cliente ao longo de toda a sua jornada com a Nubimetrics, promovendo a adoção da plataforma e reduzindo o churn. A pessoa será responsável pelo suporte via chat e e-mail, capacitação de usuários e acompanhamento no uso estratégico da ferramenta. Além disso, atuará como ponte entre o cliente e os times internos, identificando oportunidades de melhoria, reportando bugs e contribuindo para a evolução do produto. Principais responsabilidades: - Atender clientes via chat e e-mail - Resolver dúvidas, consultas, incidentes e problemas dos usuários na plataforma - Guiar o cliente com foco na resolução de problemas - Reportar bugs ao time de desenvolvimento - Reportar melhorias ao time de Produto Requisitos: - Experiência mínima de 3 anos em atendimento ao cliente (obrigatório) - Experiência em vendas de SaaS (obrigatório) - Espanhol fluente (desejável) - Experiência em empresas de e-commerce e vendas no Mercado Livre (desejável) - Experiência realizando treinamentos, onboarding ou apresentações para clientes (obrigatório) - Experiência com uso de CRM (obrigatório), preferencialmente HubSpot Local de trabalho: Brasil Tipo de emprego: Tempo integral, 100% remoto Oferecemos: - Caju - Plano de saúde de alto nível - Política de licenças especiais: para pessoas gestantes, não gestantes e adoção, retorno gradual, acompanhamento de filhos em idade escolar, entre outros - Meio dia livre por mês - 3 bonus days por ano - Dia de folga no aniversário - Cursos e capacitações - Aulas 100% gratuitas de inglês e/ou português - Excelente clima de trabalho Queremos que você faça parte do nosso time! Na Nubi, trabalhamos para promover uma cultura inclusiva, que busca equidade e valoriza diferentes perspectivas — incluindo gênero, religião, pessoas com deficiência, idade, LGBTQIA+, raça, etnia e diversidade de experiências. #SomosNubimetrics Location Brazil (Remote) Department Growth Employment Type Full-Time Minimum Experience Executive

About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Job Description Customer care representative is responsible for answering inbound calls in a centralized access center environment. Schedules appointments and answers questions while providing timely, accurate, and excellent customer service, while adhering to department standards and provider protocols. Communicate to the patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s). Obtains, verifies and updates patient information; maintains confidentiality according to policies: • Patient demographics • Pre-registration of patients • Insurance contracts and coverage • Electronic Health Record • Other data fields as needed Achieves a minimum call standard as pre-determined by department goals. Maintain a 95% or higher call quality threshold and 90% or above CSAT Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines and measurements. Job Description: • Responsible for scheduling patient appointments in a multi-specialty, multi-location environment. • Accurately recommends physicians and schedules into multiple medical specialties with individual scheduling criteria for 500+ providers. • Responsible for identifying and coordinating the required medical test before seeing a physician for a physical examination or to bring a patient in fasting. • Must be able to identify WC/MVA insurance cases for referral to a case coordinator. • Perform patient account upgrades including demographics, health insurance, referring provider, and PCP. • Must be knowledgeable and conversational in all health insurances that are par or non-par with Summit Health/VillageMD. • Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff. Qualifications: - High School Graduate/GED required - 1+ year of healthcare experience required. - EPIC system experience - 2 years’ customer service experience preferred. - Ability to communicate in English, both orally and in writing required. - Strong interpersonal and customer service skills are required. - Knowledge of medical terminology preferred. - Ability to organize and perform multiple tasks promptly required. Strong attention to detail required. - Previous office and computer experience required. Experience with Standard Office Technology in a Window based environment preferred. - Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred. - Bandwidth requirement (100 MBPS download speed and 10 MBPS download speed minimum) Shift Available: 11:30am-8:00pm EST This is a non-exempt position. The base compensation range for this role is $18 to $20 per hour. At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan. About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.