• The Project Manager serves as the single point of leadership and accountability for the successful delivery of all Network Infrastructure Maintenance and Support Services to the Research Institute client. • Responsible for establishing a seamless partnership with the Client’s Project Leader, ensuring flawless execution of all contractual requirements, and proactively managing all aspects of service delivery to provide the best value and lowest risk to Client. • Drive the program's success by aligning team performance with the client's mission, guaranteeing compliance with all Service Level Agreements (SLAs), and delivering transparent, timely, and actionable reporting. • Act as the primary point of contact for the Client’s Project Leader, fostering a collaborative and transparent relationship. • Lead all client-facing meetings, including the initial Kickoff Meeting, Monthly Status Meetings, and Quarterly Business Reviews. • Manage contract performance subject to the technical direction of the Client Project Leader, ensuring all work remains within the defined scope and statement of work. • Oversee the entire deliverable lifecycle, from submission to formal written acceptance by Client, and manage the resolution process for any rejected deliverables. • Provide ultimate oversight for all service areas, including Network Monitoring and Maintenance, Technical Support, Cloud Connectivity, Disaster Recovery, and Documentation. • Rigorously monitor and report on SLA performance, including network uptime, incident response/resolution times, and help desk availability, ensuring all targets are met or exceeded. • Manage the team’s adherence to Client’s change management process for all maintenance and configuration changes. • Ensure the timely creation and delivery of all required reports, including Monthly Status Reports, SLA Performance Reports, Network Performance Reports, and Incident Response Reports. • Oversee the development and maintenance of the comprehensive Project Management Plan, Transition-In/Transition-Out Plans, and all network documentation and diagrams. • Serve as the final quality assurance checkpoint for all documentation to ensure it meets Client’s high standards. • Develop and maintain a detailed project plan consistent with the Project Management Body of Knowledge (PMBK) framework. • Lead and direct the technical team, prioritizing activities, managing resources, and ensuring all personnel understand their roles and responsibilities. • Implement ITIL (Information Technology Infrastructure Library) best practices across all service delivery processes to ensure efficiency and quality.

• Provides leadership, organization, and coordination for key initiatives related to MedImpact’s program and product offerings • Creates, coordinates, and develops complete project plans and associated documentation • Leads multi-disciplinary project teams through various stages of the project lifecycle • Works in partnership with internal/external client counterparts, Implementation Management team, IT, Account Management, Operations, Health Services, etc. • Manages complex business projects across multiple programs including Medicare Part D and Medicaid programs • Reviews project proposals and plans to determine timing of deliverables, funding limitations, and resources allocation • Tracks projects and issues closely, fostering collaboration between business and technology groups.

• Plans, directs, and coordinates Account Management projects to ensure project goals are accomplished within prescribed time frames. • Defines project objectives/goals and determines project scope. • Develops and coordinates the project plan, identifying project deliverables, milestones, and required tasks. • Manages day-to-day operational aspects of a project and scope by tracking to the project plan. • Facilitates regular project status meetings to assess progress versus milestones. • Ensures completeness of all project documentation throughout the project lifecycle.

• Manage all aspects of a project, from start to finish • Design, communicate, and implement an operational plan for completing the project • Monitor progress and performance against the project plan • Take action to resolve operational problems and minimize delays • Provide PM support across National initiatives to coordinate workstreams • Prepare designs and work specifications; develop project schedules, budgets and forecasts • Communicate with other operational areas in the organization to secure specialized resources • Conduct meetings and prepare reports to communicate the status of the project • Set priorities, allocate tasks, and coordinate project staff to meet project targets and milestones