Manage customer support queries, provide training and onboarding, solve integration challenges, and collaborate with product teams to enhance customer satisfaction and product development in a complex technical environment.

Title: Patient Experience Specialist Location: MO-Kansas City Requisition ID 2026-37458 Posting Category Professionals Division PT FAMILY EXPERIENCE Work Type Full Time Work Hours 8am-4:30pm FLSA Status Exempt Location : Name Adele Hall Recruiter : Full Name: First Last Caleb Johnson Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years. Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview The Patient Experience Specialist is responsible for partnership with key stakeholders and departments and offers improvement project consultation using key data to support patient experience and family engagement. This individual oversees the programs and systems evaluating the organization and provides subject matter expertise in ensuring an exceptional patient experience. The Patient Experience Specialist delivers essential information through the management of simple data requests and the coordination of complex requests to facilitate decision making in the implementation of patient and family centered improvements in quality, safety, and experience. In addition, this individual will support the activation, identification and facilitation of measurement and improvement best practices to aid in improving the overall patient experience. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources. Responsibilities - The Patient Experience Specialist supports and organizes the daily management and upkeep of patient experience measurement programs. - The Patient Experience Specialist provides relevant data and coaches experience improvement efforts across the health system. - The Patient Experience Specialist serves as a subject matter expert in the advancement of patient and family experience throughout the organization and manages the creation, upkeep and maintenance of supportive programs and materials. Qualifications - Bachelor's Degree and 3-5 years experience Demonstrated excellent skills in problem solving, service recovery and process improvement, leading and coaching others, verbal and written communication, and an ability to work independently. Ability to manage specific computer applications that capture customer feedback and log appropriate follow-up. Benefits at Children's Mercy The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families. Learn more about Children’s Mercy benefits. Starting Pay Our pay ranges are market competitive. The pay range for this job begins at $25.52/hr, but your offer will be determined based on your education and experience. Remote Work/Work from Home This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area. EEO Employer/Disabled/Vet Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free. CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate. If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs. Apply for this job online Email this job to a friend Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Learn about Children’s Mercy Benefits

Team Member, Custmr Solutions $17.36 Overall Job Summary This position is responsible for providing legendary customer service for in-store and online customers by delivering a personalized experience that resolves the customers’ issue. This includes addressing questions related to store policy/procedure/operation, online order status, and merchandise features & use, while also uncovering customer needs to help drive sales on products. The team member will communicate with customers via phone, email, website, mail and other communication methods. Team Members engage with each other via onsite meetings, virtual meetings, conference calls and online chat groups while maintaining a positive attendance record. Essential Duties and Responsibilities (Min 5%) - Professionally represents Tractor Supply Company’s Mission and Values and the Brand in every customer engagement. - Answers inbound calls and logs interaction accurately in the system to ensure resolution. - Assist with online sales, upsells programs and products, and resolves all online order issues/inquiries with customers contacting the Customer Solutions Center. - Provides product information and customer’s project information, which could include recommending products to purchase and/or their effective use. - Follows through with a sense of urgency on any research or additional contact to ensure customer complaints or queries are resolved in a timely manner. - Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed. - May perform other duties as assigned* Required Qualifications Experience: 1-2 years of store operations, retail, customer service experience or call center experience required Education: High school diploma or GED required Any suitable combination of education and experience will be considered. Preferred knowledge, skills or abilities - Must possess proficient computer skills, with basic experience in Microsoft Office products (Word, Outlook, Teams, Excel) - Must possess strong communication (verbal, listening, and written) and interpersonal skills. - Must display a Winning Attitude by handling conflict positively - Must demonstrate strong problem solving, multi-tasking, critical thinking skills, and a strong sense of urgency - Experience in call logging systems preferred - Experience in a customer service-focused call center preferred Working Conditions - Normal office working conditions - Hybrid / Flexible working conditions Physical Requirements - Sitting - Standing (not walking) - Walking - Kneeling/Stooping/Bending - Lifting up to 10 pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for ALREADY A TEAM MEMBER? You must apply or refer a friend through our internal portal CONNECTION Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it. EMPOWERMENT We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about! OPPORTUNITY A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Nearest Major Market: Nashville

• Atender y orientar a usuarios del segmento móvil a través de canales digitales y telefónicos • Gestionar sus consultas de forma oportuna • Garantizar una atención empática y de calidad que asegure una excelente experiencia del cliente