• Atender y orientar a usuarios del segmento móvil a través de canales digitales y telefónicos • Gestionar consultas de forma oportuna • Garantizar una atención empática y de calidad que asegure una excelente experiencia del cliente

About HelloTeam: HelloTeam is at the forefront of transforming HR technology to empower businesses with innovative solutions for enhanced employee engagement and operational efficiency. Position Summary: This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact, this individual supports clients through onboarding, ongoing use, and issue resolution to ensure a successful experience with the platform. The specialist collaborates cross-functionally to address escalations, documents all interactions and progress within the system, and helps drive client adoption and satisfaction. Success in this role requires strong communication skills, the ability to manage multiple priorities, and a proactive, solutions-oriented approach to both support and client enablement. Responsibilities Include: - Handling inbound and outbound communications (phone, email, and support requests) - Support client onboarding and implementation by conducting training sessions, guiding clients through platform setup and configuration, and ensuring alignment with best practices. - Troubleshooting platform-related issues, and providing clear, timely resolutions. If you have the attributes, skills, and experience listed below, we want to hear from you! - 1-3+ Year of experience in a Customer Support role - Customer service and communication skills including business writing - Software and environment trouble-shooting and diagnostic skills - Solid understanding of basic computer functions and ability to teach/train users - Experience supporting Software As A Service preferred (Not Required) - Strong oral and written communications skills - Excellent organizational, problem solving and communications skills - The ability to work independently and balance multiple priorities - Team player, resourceful, flexible Preferred Skills: - Previous professional customer and/or technical support experience - Previous Paychex Flex experience preferred (Not Required) Education and Experience: - An Associate's or Bachelor's degree in Communications, Business Administration, or similar course of study is preferred (Not Required)

Customer Service Hospitality – Reservations Remote (U.S.-Based) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: Assist clients in selecting and booking hotels Share accurate details on amenities, pricing, and availability Manage and update reservation details Communicate promptly and professionally via phone, email, or messaging Qualifications: Strong communication and customer service skills Professional, detail-oriented, and self-motivated Basic computer skills and reliable internet connection Hospitality or customer service experience is a plus What We Offer: Flexible remote schedule Full training and booking system access Supportive team environment Income-earning possibilities based on performance Travel discounts and perks Apply today to help clients book their perfect stay with us!

Customer Service Hospitality – Reservations Remote (U.S.-Based) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: * Assist clients in selecting and booking hotels * Share accurate details on amenities, pricing, and availability * Manage and update reservation details * Communicate promptly and professionally via phone, email, or messaging Qualifications: * Strong communication and customer service skills * Professional, detail-oriented, and self-motivated * Basic computer skills and reliable internet connection * Hospitality or customer service experience is a plus What We Offer: * Flexible remote schedule * Full training and booking system access * Supportive team environment * Income-earning possibilities based on performance * Travel discounts and perks Apply today to help clients book their perfect stay with us! $20,000 - $75,000 a year