The Advanced Specialist, Customer Success (Onboarding) serves as an Onboarding Manager responsible for leading outcome-driven onboarding engagements, including Enterprise-level customers. This role ensures customers achieve early value through structured implementation, clear milestone tracking, and strong stakeholder alignment. Primary onboarding responsibilities will focus on Credly by Pearson, with scope expanding to additional Pearson products over time. You will translate customer business objectives into actionable onboarding plans, coordinate cross-functional execution, and guide customers through complex implementations with clarity and confidence. This role requires strong project management, executive-ready communication, and the ability to navigate multi-stakeholder environments while accelerating time-to-value. What you will do: - Own the end-to-end onboarding experience for new customers, focused initially on Credly, including complex Enterprise implementations with multiple stakeholders and use cases. - Translate customer business objectives into structured onboarding plans that include defined milestones and success metrics. - Lead kickoff meetings and checkpoints to ensure clarity and accountability. - Deliver tailored training and enablement programs aligned to customer roles, governance structures, and product configurations. - Monitor product usage, adoption milestones, and onboarding KPIs to proactively identify risks and drive corrective action. - Coordinate cross-functional teams (Sales, Product, Engineering, Support, and Customer Success) to ensure smooth delivery and issue resolution. - Document all onboarding progress, value milestones, and transition criteria to support a seamless handoff to the long-term Customer Success Manager. - Contribute insights and feedback to improve onboarding processes, documentation, and scalable enablement assets. - Continuously evolve onboarding and enablement programs based on customer feedback, product updates, and industry best practices. What will set you up for success: - 3+ years of experience in Customer Onboarding, Implementation, Customer Success, or Project Management within SaaS, EdTech, or enterprise technology environments. - Experience leading complex or Enterprise-level onboarding engagements with multiple stakeholders. - Strong project management skills with the ability to manage multiple implementations. - Ability to align product usage with business outcomes and measurable value. - Executive-ready communication skills and able to facilitate structured customer meetings with confidence. - Strong organizational and documentation skills with attention to detail and follow-through. - Ability to simplify complex concepts into actionable steps. - Experience using Salesforce, Catalyst, or other CRM and Customer Success platforms preferred. Your Rewards & Benefits Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $80,000 to $95,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through April 5, 2026. This window may be extended depending on business needs.

• Educate Clients: Provide comprehensive information about Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options. • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation. • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system. • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free. • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program. • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives. • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs.

• Provide comprehensive information about the Beyond Finance financial hardship debt program to clients • Display empathy and active listening skills to understand and deescalate upset clients • Effectively use our Customer Relationship Management (CRM) system to access and comprehend client information • Assess the client's current financial situation and determine the best options to help them become debt-free • Collaborate with clients to develop customized solutions that align with their financial goals • Meet or exceed retention targets and earn commissions based on ability to enable clients to achieve financial objectives • Provide a best-in-class customer service experience over the phone and through various communication tools

Become a part of our caring community and help us put health first The Specialty Retention Executive is responsible for retaining and growing membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. Humana is looking for a dedicated, detail-oriented, and responsible Specialty Retention Executive who is looking for an opportunity for growth in a progressive organization. The Specialty Retention Executive retains and grows membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Responsibilities Include: - Oversee customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements. - Build relationships with brokers and agents. - Responsible for achieving retention sales goals and add on sales goals for defined book of business. - Develop and oversee customer retention campaigns. - Product Lines: Dental, Vision, Life, and Disability - Liaison between assigned clients and Humana internal areas for escalated issues. - May represent Humana at community events, associations and industry organizations. - Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas. - Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receive guidance where needed. Follow established guidelines/procedures. Use your skills to make an impact Required Qualifications: - 2+ years' experience selling or retaining within the employer group insurance environment. - Understanding of employer procurement process - Client management experience - Business and Financial Acumen - Develop positive, collaborative client relationships. - Active life and health license or ability to obtain within 30 days of hire. - Must be able to work the hours in Central Standard Time (8am-5pm CST) Preferred Qualifications: - Strong communicator- written, verbal and presentation skills Additional Information Work at Home/Remote Requirement To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested - Satellite, cellular and microwave connection can be used only if approved by leadership - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information # LI-KR1 Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,800 - $65,900 per year This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-31-2026 About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.