This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Summer Support Intern Please note, this is an internship running through Summer 2026 only. Location: Remote (Must be able to work CST hours) Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents. Responsibilities - Responding to client questions and issues via phone and ticketing software (Zendesk and Jira) - Assisting clients across multiple products - Working with Product and Development teams to help improve the product and deliver solutions to clients - Documenting frequently asked questions and preparing knowledge-based content Qualifications - Outstanding written and verbal communication skills - Strong multitasking and organizational skills - Proven proficiency in problem solving - High EQ and empathy - Curiosity and a passion for learning - High capacity/not easily overwhelmed - Comfortable following standardized processes - Portray high level of professionalism and confidence to clients - Technology proficient Requirements - Experience with customer support teams and processes - An understanding of the Software Development Life Cycle - Experience with issue ticketing systems such as Jira and Zendesk - Experience with traditional overnight/athletic camps or retreat centers (staff or camper) Benefits - Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with company match up to 4% - Flexible paid personal/vacation time built on mutual trust and accountability - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave - Pet Insurance - Medical Travel Benefits - Infertility Benefits - Teladoc - Employee Assistance Program - Wellness Benefits & Engagement Platform Salary Range Disclosure The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. Salary Range: US Remote: $18/hr Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. CCPA Disclosure Notice Click Here

• Takes the lead on complex customer support issues, working with all stakeholders (both internal and external) to get a win-win result • Keeping communication levels high within the team and between this team and other teams • Proactively identify opportunities and risks that the support team can leverage or mitigate and propose initiatives to address • Fulfilling reporting responsibilities • Effectively engage in utilizing the Quality Management System by aligning performance to policy, procedures, and guidelines • Actively identify continuous improvement areas within the QMS and other key working spaces • Actively take steps to minimize safety risks by identifying and reporting potential work hazards

Job Title: K-12 Edtech Digital Solutions Rostering Consultant (Seasonal June 1 - Sept 30th) Location: Remote Hours: 40 hours per week (M-F 8:30-5:30 PM during school hours) Pay rate: W-2 hourly Day in the Life Digital Solutions Rostering Consultants provide advanced (Tier 2 level) support to global customers utilizing education technology (EdTech) products. Reasons for contact range from answering basic functionality questions to complex set up, onboarding, and error resolution. This individual independently provides technical consultations and resolves technical problems. Occasional guidance and direction from other experienced support personnel may be required to complete tasks but this should be limited in frequency. Connecting to the mission is important - you will have the opportunity to make a difference every day for students and teachers around the world! High Level Summary and Realistic Preview of Job: - Interact with customers through email, phone, and audio/video conferences - Providing technical consultations around account creation, access to and use of various online resources/products - Solving user account challenges for all online products - Develop solutions for customer problems - Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them What You Need to be Successful (Required to perform this role) - Strong Customer Service skills - Strong Written and Verbal Communication skills - High level of technical aptitude, ideally within the EdTech space - Experience with software in the K-12 EdTech industry, such as Learning Management Systems and Student Information Systems (Clever, Schoology, Google Classroom) - Ability to communicate effectively about technical solutions around rostering, and access (Single-Sign-on) with both non-technical and highly technical customers and colleagues (e.g., IT staff and data analysts). You will translate technical information into everyday language for those with less technical expertise - Patience with technically challenged individuals - Ability to quickly learn Internet based applications - Experience with a range of operating systems including Windows, Mac OS X, Chromebooks, and iOS - Proficiency with MS Outlook, MS Word, MS Excel, and MS Teams - Experience using Salesforce - High level of comfort navigating the Internet and conducting detailed searches for specific information - Strong analytical and problem-solving skills - Ability to multi-task - Attention to detail Nice to Have (Preferred, but not necessary) - Minimum of one year in a support desk position - Experience rostering/onboarding users into digital platforms and products - Strong technical writing skills - Advanced Microsoft Excel skills (formulas for data lookup, etc.) How We Work (Competencies) - Instills Trust - Values Differences - Nimble Learning - Cultivates Innovation - Connects With Courage - Action Oriented Other Requirements - Must be able to collaborate with customers and colleagues via conference calls and online meetings - Will be in a stationary position for a considerable time (sitting and/or standing) - Must be available for the duration of the project and be fully available (not working another job in conjunction with this one)

• Acting as a liaison between the business/end users and IT systems development teams • Translating business requirements into technical artifacts • Creating clear and easy to understand technical designs • Writes high-quality code that is clean, logically correct, well-tested, and well-organized • Participate in code reviews • Debug, troubleshoot, and resolve issues across application and database layers • Write, optimize, and maintain T-SQL queries, stored procedures, functions, and views in Microsoft SQL Server • Making recommendations for solutions or improvements to business processes • Develop server applications using programming languages like Java, C#, C++, etc.