Role Description FusionTek is seeking a Client Relationship Manager to build strong, long-term partnerships with our clients. This role focuses on relationship management, service delivery oversight, and identifying opportunities for account growth. You will serve as the primary advocate for your assigned clients, ensuring they receive exceptional support and a seamless experience. This position is primarily remote; however, occasional travel for client meetings or events is required. Candidates must reside in the greater Seattle area and have reliable high-speed internet access. - Serve as the go-to partner for your portfolio of clients, managing technical configurations and ensuring smooth service delivery. - Build and maintain long-term relationships that support retention and contract renewals. - Collaborate with sales and leadership teams to identify and pursue growth opportunities. - Monitor account health, proactively addressing risks and resolving recurring issues. - Act as the voice of the client, sharing feedback with internal teams to improve service quality. - Participate in weekly L10 team meetings. - Assess at-risk clients and develop action plans to improve satisfaction. - Review case studies and collaborate with internal teams to implement solutions. - Update client documentation and account records. - Coordinate with Project Managers on ongoing initiatives. - Conduct onsite or virtual client visits as needed. - Identify and resolve client issues efficiently and effectively. Qualifications - Bachelor’s degree (B.A.) from an accredited institution or equivalent experience. - 5+ years of experience in the financial services sector. - Prior experience working in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment. - Ability to engage effectively with stakeholders at all organizational levels, including C-suite executives. Requirements - Proficiency in Microsoft Office Suite, including PowerPoint and Excel. - Familiarity with cloud technologies, especially Microsoft Azure. - Understanding of network infrastructure and server technologies. - Knowledge of current and emerging technology trends. Benefits - Competitive salary: $85,000 – $100,000 per year. - Quarterly bonus eligibility to reward performance. - Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans. - 401(k) plan with 4% company matching and immediate vesting. - Generous time off: 8 paid holidays + 17 PTO days in your first year. - Educational reimbursement for certification tests and access to company-supplied training resources. - Team culture: Fun events and opportunities to connect with colleagues.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development. The role will be positioning the value of services and assisting in customers meeting their business needs with C-level personnel and defining services scope, approach, and timeline of services engagement during the sales cycle. ESM is accountable for meeting services ARR attach quota, completion of AE to CS transition, and is a governing partner during delivery. You should apply if: - You want to impact the industries that run our world. - You thrive the most when solving problems. - You are a natural relationship builder. - You are the architect of your own career. - You want to be with the best. In this role, you will: - Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers. - Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal. - Own Services pursuits (ARR attach quota). - Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands. - Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans. - Be recognized by customers as a trusted advisor in product deployment and change management. - Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination. - Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral. - Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices. Qualifications - 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions. - Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations. - Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings. - Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality. - A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements. - Can articulate relevant customer success stories and metrics that demonstrate value to the customer. - 4-year Bachelor Degree. - Specific skills in creating SFDC reports/dashboards and navigating in SFDC. Requirements - The range of annual base salary for full-time employees for this position is below: - Annual Base Salary: $101,420.45 — $136,363.63 USD. Benefits - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles). - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.

Innovation Starts With You Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us. Together, we are shaping the future of digitization and paving the way for the next generation of innovation. Responsibilities: - Ensuring access and dialogue early in the buying journey to enable involvement in problem verification and solution specification, establishing Belden as a trusted advisor with our customers - Establishment of the Solution's value impact on business outcomes, credibly expressed using the Customer's terminology and KPIs. - Use a consultative approach to translate customer priorities into compelling solution-based proposals, collaborating with our solution team to ensure customer demands are satisfied and Belden becomes a true partner. - Effectively develop cross-company solution built from any or all the Belden brands. - Demonstrate solid knowledge and understanding of the Smart Manufacturing Market and the selected target customers - Maintain awareness of key players, technology and market trends, and competitor activity influencing the customer's buying journey and covering all bases through multiple concurrent channels such as Website, ABM, CIC, colleagues and Partners - Cultivate effective working relationships with critical business functions to ensure agility, speedy issue resolution, proactive sharing of sales process workload, effective POCs, and coordination of activities - Managing own activity for Performance, using Standard Work tools and process including SFDC, Strategic Selling, Account Plans, Funnel Management, QAP, and Aspire for Sales - Identify sufficient opportunities, build and execute the selling strategy, move customers through the buying journey, forecast wins and hit target through professional funnel management - Build a robust plan that defines what needs to be done to achieve quota The critical activities required defined with timelines to ensure timely completion - Identify possibilities to grow revenue in existing customers. Exploit Cross-Selling opportunities to maximize customer satisfaction and share of wallet through deployment of robust Account Plans that are designed to foster expanded engagement Required Skills and Experience: - Bachelors degree with a track record of 5+ years in a professional sales role - Experience in communications and networking projects would be advantageous - Experience of working within a medium to large sized international organization - Experience of successfully operating in a matrix environment - Experience of working with cross functional teams including Engineering, Marketing, Product Development and Finance - Experience of Lean tools would be advantageous - Demonstrable knowledge of a variety of sales fundamentals including funnel management, account planning, proposition development, and negotiation - Experience in a variant of a Value Selling process - Working experience of Miller Heiman Strategic Selling methodology advantageous Other Skills & Abilities: - Must have both the technical, commercial, and operations affinity to operate credibly within the Accounts and Vertical allocated - Demonstrable ability to deliver sustained sales results, including experience of large accounts, end user solution selling, growing existing customer accounts and developing new accounts - Must be able to demonstrate excellent communication and influencing skills, both verbally in person and remotely using phone, web, social media, and email tools - Problem solving analytical skills, with the ability to work within a metric driven environment - Ability to work successfully in a fast paced and pressured work environment - Demonstrate a pro-active, flexible and pragmatic approach - Ability to travel domestically and internationally 25-50% as required to perform the duties of the role - Computer literacy essential - including experience of using CRM system tools - Preferred location - Texas or greater Chicagoland area, however, remote will also be considered Applicants can expect a base compensation range of $100,000 - $170,000 annually, plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location. Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability! #LI-CG1 #remote Let’s Create Possibilities Together. Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, integration, and post go-live ramping stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market. What you'll do As a Technical Account Managers (TAMs) in Airwallex, you will play a crucial role in fostering our customers' innovative and transformative endeavours across our full payment solutions suites. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for our most valued enterprise customers. Within the Merchant Services team, TAMs contribute significantly to ensuring the success of key enterprise customers in optimising their adoption and integration of Airwallex products. Serving as a strategic expert, TAMs offer guidance on the entire suite of Airwallex products and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the post go-live ramping experiences. Additionally, TAMs work cross-functionally across internal Airwallex teams and provide an elevated support experience for our strategic clients This role is based in San Francisco and requires work in our downtown office 2 days a week. Responsibilities: - Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients - Deliver an elevated services and technical support experience to your client portfolios - Build trusted relationships with your clients by becoming a subject matter expert on their business - Work with account managers from commercial team to explore optimization and upsell opportunities - Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products - Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients - Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs Who you are We are looking for a technically savvy and sales-oriented technical account manager to partner with our most strategic enterprise customers, guiding them through post-sales queries and highlighting opportunities to scale to maximize the value of what they can build with our products. We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Bachelor's degree in a STEM discipline, with strong academic achievements - At least 5 years experience working in an engineering, technical support, or technical account manager role - Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment - Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver - Thorough understanding of the software development lifecycle and API architecture - Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers Preferred qualifications: - Knowledge of the payments domain / financial services will be advantageous - Experience working with data. You can analyze transaction patterns and use these insights to drive improvements and optimizations - Strong organizational skills and self-starting mindset - Experience integrating RESTful APIs into web applications Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid