About the Role: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with customers. We're seeking someone with outstanding written and verbal communication skills, a dependable nature, and a knack for going the extra mile to ensure customer satisfaction. The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! Responsibilities: - Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. - Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents. - Oversee the resolution of customer inquiries through various channels. - Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success. - Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services. - Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making. Ideal Experience & Skills: - Previous experience in a customer support leadership role in a fast-paced environment. - Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish. - Proven ability to manage multiple tasks effectively and prioritize team objectives. - Strong problem-solving skills and a passion for delivering exceptional customer experiences. - Bachelor's degree or equivalent experience in a related field. - Familiarity with Zendesk, LiveAgent, or Jira is a plus. About You: - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. #Li-remote #Full-time

• Provide a one-call resolution through asking pertinent questions to understand members’ concerns. • Answer calls in a timely manner, as they are automatically received through blended call queues. • Maintain up to date support knowledge through offered training • Accurately document requests, status changes, complaints, and grievances • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Role Description Charlie Health is looking for a motivated and passionate individual to serve our incredible clients as a Care Coach. Care Coaches at Charlie Health are individuals who advocate for mental health and are personally passionate about ensuring successful, sustainable healing journeys of those around them. This candidate will be able to empathize with and validate the challenges our clients are navigating, while providing motivation and encouragement to continue engaging in therapy. - Engages Charlie Health clients in 1:1 peer discussions via secure platforms to ensure clients are aligned in their treatment goals and attending programming. - Provides skill-based interventions aimed at stabilizing clients in moments of heightened stress. - Provides risk screenings and safety planning, escalating to crisis clinicians as is indicated. - Remain a resource during programming to maintain engagement throughout treatment. Qualifications - Bachelor’s degree (earned or in senior year) in Psychology, Sociology, Social Work or social/mental health related field and/or relevant certifications (Certified Peer Specialist - national or state accredited). - 2nd year Master's students preferred. - Previous expertise working with young adults and adolescents in both individual and group settings is highly preferred (Inpatient, IOP, PHP, or RTC). - Preferred: 1+ years experience in working as a mental health peer support, mentor, skills trainer, or mental health associate. - Must reside in Oregon. - Excellent interpersonal and communication skills are required as well as knowledge of professional board standards as related to client treatment, client rights, and client confidentiality. - Eager to work in a fast-paced environment and play a critical role in supporting the success of patient treatment. Requirements - W2 part-time role. - Must be available for 10 hours/week minimum, and to work 3 days/week min to work a 3-3.5 hour shift each day. - Care Coaches must have availability within the below time frames: - Mon-Thurs: 9:45-2pm MT & 3:45-9pm MT - Fri: 4:45-8 MT - Sat: 8:45-3 pm MT - Cannot drop below 10 hours of availability. Could get up to 28 hours weekly. Availability that aligns with our needs they are hired on with would need to be maintained throughout employment. - Have access to reliable WiFi to work in a remote and confidential setting. - Authorized to work in the United States and native or bilingual English proficiency. - Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR. - Proficient in Microsoft Office–Excel, or Google Sheets. Benefits - The expected pay for this role will be $20.00 per hour. - Charlie Health will cover the cost for state background checks required for clearance to see clients. Company Description At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

This is a remote position. Join our team as a detail-oriented, client-focused Remote Customer Experience Assistant. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment. Requirements - Must be 18 years of age or older - Prior experience in customer service, hospitality, call center, or virtual support roles is preferred - Excellent written and verbal communication skills - Strong organizational and multitasking abilities in a remote setting - Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication - Must have a reliable internet connection Key Responsibilities - Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance - Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support - Deliver clear guidance by identifying client needs and walking them through the best available options - Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements - Collaborate with internal teams to help resolve escalated or complex situations professionally - Ensure a smooth and satisfying client experience through proactive follow-up and support Benefits Work Schedule & Benefits - 100% remote role with flexible scheduling options - Daily pay option available - Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences - Supportive, growth-focused team environment - Ongoing training, coaching, and professional development Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.