• Provide a one-call resolution through asking pertinent questions to understand members’ concerns. • Answer calls in a timely manner, as they are automatically received through blended call queues. • Maintain up to date support knowledge through offered training • Accurately document requests, status changes, complaints, and grievances • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Role Description Charlie Health is looking for a motivated and passionate individual to serve our incredible clients as a Care Coach. Care Coaches at Charlie Health are individuals who advocate for mental health and are personally passionate about ensuring successful, sustainable healing journeys of those around them. This candidate will be able to empathize with and validate the challenges our clients are navigating, while providing motivation and encouragement to continue engaging in therapy. - Engages Charlie Health clients in 1:1 peer discussions via secure platforms to ensure clients are aligned in their treatment goals and attending programming. - Provides skill-based interventions aimed at stabilizing clients in moments of heightened stress. - Provides risk screenings and safety planning, escalating to crisis clinicians as is indicated. - Remain a resource during programming to maintain engagement throughout treatment. Qualifications - Bachelor’s degree (earned or in senior year) in Psychology, Sociology, Social Work or social/mental health related field and/or relevant certifications (Certified Peer Specialist - national or state accredited). - 2nd year Master's students preferred. - Previous expertise working with young adults and adolescents in both individual and group settings is highly preferred (Inpatient, IOP, PHP, or RTC). - Preferred: 1+ years experience in working as a mental health peer support, mentor, skills trainer, or mental health associate. - Must reside in Oregon. - Excellent interpersonal and communication skills are required as well as knowledge of professional board standards as related to client treatment, client rights, and client confidentiality. - Eager to work in a fast-paced environment and play a critical role in supporting the success of patient treatment. Requirements - W2 part-time role. - Must be available for 10 hours/week minimum, and to work 3 days/week min to work a 3-3.5 hour shift each day. - Care Coaches must have availability within the below time frames: - Mon-Thurs: 9:45-2pm MT & 3:45-9pm MT - Fri: 4:45-8 MT - Sat: 8:45-3 pm MT - Cannot drop below 10 hours of availability. Could get up to 28 hours weekly. Availability that aligns with our needs they are hired on with would need to be maintained throughout employment. - Have access to reliable WiFi to work in a remote and confidential setting. - Authorized to work in the United States and native or bilingual English proficiency. - Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR. - Proficient in Microsoft Office–Excel, or Google Sheets. Benefits - The expected pay for this role will be $20.00 per hour. - Charlie Health will cover the cost for state background checks required for clearance to see clients. Company Description At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

This is a remote position. Join our team as a detail-oriented, client-focused Remote Customer Experience Assistant. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment. Requirements - Must be 18 years of age or older - Prior experience in customer service, hospitality, call center, or virtual support roles is preferred - Excellent written and verbal communication skills - Strong organizational and multitasking abilities in a remote setting - Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication - Must have a reliable internet connection Key Responsibilities - Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance - Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support - Deliver clear guidance by identifying client needs and walking them through the best available options - Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements - Collaborate with internal teams to help resolve escalated or complex situations professionally - Ensure a smooth and satisfying client experience through proactive follow-up and support Benefits Work Schedule & Benefits - 100% remote role with flexible scheduling options - Daily pay option available - Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences - Supportive, growth-focused team environment - Ongoing training, coaching, and professional development Equal Opportunity We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

SUMMARY: Under general direction, the Digital Customer Experience Manager works on assignments of large scope and complexity. This position is responsible for supporting a Customer Experience functional area to pursue strategic revenue opportunities by developing new products or services, entering into new markets, and forming new business partnerships in or outside the organization to leverage Motion's digital value with current and prospective clients. JOB DUTIES: • Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations. This position conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities for a particular assignment i.e. Digital Business, Industry Segment, etc. • This position is typically assigned to a large and significant territory or multiple/complex/diverse areas. This position may be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work. • Uses advanced analytical techniques, performs or supervises the technical evaluation of potential partners. Troubleshoots and resolves issues pre/post sale. • Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships, and working with sales and support to ensure a superior level of service. • Supports strategic planning initiatives to help plan for growth and expansion, new product development, and other product or service-oriented activities, by offering advice, or interpretation. Develops or reviews data, reports, summaries, and notices to share with others. • Builds and maintains internal and external alliances working with existing clients and third parties at high levels. Collaborates with internal groups and functions to engage appropriate resources. • Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved. • Performs other duties as assigned. • Participates in selling Motion's value proposition that will influence the buying habits of existing and prospective clients and works closely with them through the entire sales cycle, however this position is not responsible for closing sales. EDUCATION & EXPERIENCE: Typically requires a bachelor's degree and seven (7) or more years of related sales, business development, senior applications engineering, or marketing experience. KNOWLEDGE, SKILLS, ABILITIES: • Ability to identify and cultivate new customers through strategic partnerships, resulting in new business opportunities. • Ability to work effectively across geographic and business culture lines with Motion Industries and customers. • Proven project management and influential leadership skills. • Excellent written and verbal communication skills. • Innovative and solution-oriented attitude. • Confident and self-motivated. • Impeccable integrity with a track record delivering quality customer service and ability to interact with all levels PHYSICAL DEMANDS: Travel required. LICENSES & CERTIFICATIONS: Valid driver's license and a good driving record. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.