SUMMARY: Under general direction, the Digital Customer Experience Manager works on assignments of large scope and complexity. This position is responsible for supporting a Customer Experience functional area to pursue strategic revenue opportunities by developing new products or services, entering into new markets, and forming new business partnerships in or outside the organization to leverage Motion's digital value with current and prospective clients. JOB DUTIES: • Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations. This position conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities for a particular assignment i.e. Digital Business, Industry Segment, etc. • This position is typically assigned to a large and significant territory or multiple/complex/diverse areas. This position may be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work. • Uses advanced analytical techniques, performs or supervises the technical evaluation of potential partners. Troubleshoots and resolves issues pre/post sale. • Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships, and working with sales and support to ensure a superior level of service. • Supports strategic planning initiatives to help plan for growth and expansion, new product development, and other product or service-oriented activities, by offering advice, or interpretation. Develops or reviews data, reports, summaries, and notices to share with others. • Builds and maintains internal and external alliances working with existing clients and third parties at high levels. Collaborates with internal groups and functions to engage appropriate resources. • Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved. • Performs other duties as assigned. • Participates in selling Motion's value proposition that will influence the buying habits of existing and prospective clients and works closely with them through the entire sales cycle, however this position is not responsible for closing sales. EDUCATION & EXPERIENCE: Typically requires a bachelor's degree and seven (7) or more years of related sales, business development, senior applications engineering, or marketing experience. KNOWLEDGE, SKILLS, ABILITIES: • Ability to identify and cultivate new customers through strategic partnerships, resulting in new business opportunities. • Ability to work effectively across geographic and business culture lines with Motion Industries and customers. • Proven project management and influential leadership skills. • Excellent written and verbal communication skills. • Innovative and solution-oriented attitude. • Confident and self-motivated. • Impeccable integrity with a track record delivering quality customer service and ability to interact with all levels PHYSICAL DEMANDS: Travel required. LICENSES & CERTIFICATIONS: Valid driver's license and a good driving record. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

• Support workflow improvements and client communication processes • Handle sensitive legal and financial information with accuracy and discretion • Coordinate follow ups with clients and internal team members • Provide ongoing administrative and procedural support to attorneys • Track deadlines, court dates, and attorney calendars with precision • Prepare, format, and organize legal documents and correspondence • Manage inbound phone calls and client email communications • Conduct client intake calls and gather accurate and complete case information • Maintain well organized digital case files and records

• Foster strong relationships with internal teams and partners • Manage print intake, demand management, forecasting, direct mail execution, and HCP service initiatives • Oversee print & field asset management for consumer and HCP programs across brands • Act as primary liaison for stakeholders, managing vendor relationships and logistics • Lead direct mail initiatives and ensure regulatory-compliant asset quality • Support launches, conventions, and sales meetings with material planning/distribution • Develop operational reports and implement process enhancements • Ensure compliance with FUSE approvals, FDA submissions, and state regulations • Manage inventory, resolve field inquiries, and partner with distribution teams • Monitor special shipments, rework projects, and warehouse systems • Manage escalations and participate in bi‑weekly operations meetings • Conduct monthly inventory reviews and dashboard metrics review • Forecast, quantity planning, and accurate destruction/re-review of materials

Company: Mobile Auto Solutions ADAS Customer Support Technicians are the face of the remote services that we offer and is not a traditional call-center position — it is a high-skill, high-impact technical support role that directly affects vehicle safety and customer satisfaction. This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer’s vehicle calibrated and back on the road safely. Key Job Responsibilities - Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice. - Collaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth. - Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully. - Other duties as assigned Education and/or Experience Required - High School diploma or GED required - 1 to 3 years working in a technical field or technical call center environment required Required Skills/Abilities ​ - Strong PC skills including proficiency in Microsoft or Google environments - Superior customer service skills required - Ability to read and learn OEM service information and procedures - Strong problem-solving capabilities required - Ability to communicate effectively both verbally and in writing with customers required - Ability to multi-task required - Automotive experience or Automotive education experience preferred Other Requirements - Must be able to hear on a telephone and at times with others speaking Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success MAS offers the comprehensive benefits you expect from an industry leader, including: - Annual Paid Time Off (PTO) plans - 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week - 6 paid holidays annually - Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 - 401(k) Retirement Plan with company match - Employer Paid Short-Term Disability & Life Insurance - Additional Voluntary Life Insurance - Continuing Education Opportunities - Free Prescription or Non-Prescription Safety Glasses annually - Annual Voluntary Uniform Stipend Mobile Auto Solutions is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: $24.50 - $30 / Hourly