This is a remote position. PLEASE NOTE: - It is a Remote Position. - Hours: Part-Time. Estimated at 500 hours annually. between 8:00 AM and 6:00 PM ET, M-F). - Remote Support will be provided for the Client's office in Washington, D.C. Position Overview: We are seeking an experienced Cloud Engineer II to provide advanced, Tier 2 escalation support for the National Mediation Board (NMB) in Washington, D.C. This is a part-time role requiring an estimated 500 hours annually. The NMB's infrastructure is heavily reliant on Google Cloud, comprising a General Support System (GSS) and a collection of cloud-based web applications (APPS) that support a highly remote workforce. Key Responsibilities: - Act as the Tier 2 escalation point for complex cloud, network, and application issues routed from the Tier 1 Single Point of Contact (SPOC). - Support and maintain the NMB’s General Support System (GSS) and cloud-based web apps hosted in Google Cloud Platform (GCP) and Google Workspace. - Collaborate with application developers, Tier 1 personnel, and third-party service providers to ensure seamless system maintenance and software support. - Provide advanced configuration and troubleshooting for NMB’s LAN, firewalls, and secure remote access tools. - Continuously improve capabilities for NMB’s infrastructure operations, management, and customer support through the application of process improvement methodologies. - Ensure systems meet stringent federal security requirements, including adherence to established configuration baselines. Requirements Qualifications & Requirements: - Must have a minimum of five (5) years of continuous experience in a Cloud service support role. - A degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline. (BS/BA is highly preferred). - Salesforce Certification and Google IT Support Professional Certification (highly preferred). - Must successfully pass a background check prior to being granted system access (takes 6-8 weeks) and be eligible for a PIV card. - Strong problem-solving abilities, highly motivated, capable of working independently, and possessing excellent written and oral communication skills.

• Provision, configure, and maintain Azure infrastructure resources, including VMs, storage accounts, networking, and Azure SQL databases. • Administer and optimize Azure DevOps environments, including pipelines, repositories, and permissions. • Plan and execute software deployments, including applications, data, and databases, ensuring minimal downtime. • Monitor system performance, security, and availability across all Azure-hosted environments. • Provide application support for clients, focusing on deployment, configuration, and troubleshooting. • Collaborate with software development teams to ensure applications are deployed and maintained in alignment with infrastructure best practices. • Maintain accurate documentation of infrastructure configurations, processes, and procedures. • Implement and maintain backup, disaster recovery, and security compliance protocols. • Act as the liaison between cloud infrastructure management and client software support. • Also act as local IT supporting CalcAir Employees with adhoc tech and equipment requirements

• In your role, you will be responsible for identifying and evaluating market trends and new technologies for IaaS and Paas Services for our SAP customer base (Managed Cloud Services) • You will play an active role in creating managed services portfolio roadmaps • Your tasks will also include designing new global managed cloud portfolio services in terms of content, offerings, and cost calculation • You will take on end-to-end service offer management (go-to-market, portfolio, delivery) with a focus on portfolio lifecycle management and support the sales and presales teams with your expertise • You will maintain key product documentation (SOWs, costing, pricing, sales enablement) in collaboration with Presales & Bid Management • Your responsibilities also include providing internal teams with product knowledge and conducting enablement sessions to ensure readiness for market launch • Finally, you will be responsible for preparing decision-making templates for senior/executive management

• Design, deploy, and administer AWS environments following industry best practices. • Manage AWS account structures, IAM roles, policies, and least-privilege access controls. • Build and maintain solutions using core AWS services including EC2, VPC, S3, IAM, Lambda, Auto Scaling, and Elastic Load Balancing. • Configure and manage network infrastructure, including VPCs, subnets, routing tables, and security groups. • Implement and manage storage services such as S3, EBS, and EFS with lifecycle policies. • Develop serverless applications using Lambda and API Gateway. • Monitor and maintain cloud environments using CloudWatch, CloudTrail, and AWS Config. • Develop and support Amazon Connect contact center environments, including contact flows, queues, routing profiles, and integrations with APIs and Lambda functions. • Design and integrate AI-enabled solutions using Amazon Bedrock when required. • Implement Infrastructure as Code (IaC) using tools like CloudFormation or Terraform. • Support CI/CD pipelines and automation workflows for application deployments. • Monitor performance, availability, and optimize cloud costs. • Troubleshoot infrastructure and application issues across production and non-production environments. • Work with security teams to ensure encryption, logging, monitoring, and compliance standards are met. • Maintain documentation, runbooks, and architecture diagrams. • Provide technical mentoring and knowledge transfer to team members. • Participate in maintenance, upgrades, and occasional after-hours support.