This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Restaurant Systems Manager is a tech-savvy leader with a strong understanding of restaurant technology, system integrations, and compliance standards, with the ability to troubleshoot issues, drive system improvements, and train team members on best practices. They will be responsible for the implementation, maintenance, and optimization of new shop technology systems (Qu), ensuring seamless operations across all locations. - Oversee the deployment, maintenance, and upgrades of POS, KDS, digital ordering, and shop technology platforms. - Ensure seamless integration between front-of-house and back-of-house systems, including third-party delivery and loyalty programs. - Continuously evaluate new technologies and enhancements to improve efficiency, guest experience, and operational performance. - Manage vendor relationships, including negotiations, service level agreements (SLAs), and ongoing system support. - Coordinate system updates, patches, and security enhancements with vendors and internal teams. - Troubleshoot hardware and software issues, ensuring minimal downtime and fast resolution of technical problems. - Work closely with Operations, Finance, and IT teams to align technology with business needs and shop workflows. - Gather user feedback from Franchisee Owners, Team Members, and Leadership to improve system usability and efficiency. - Develop standard operating procedures (SOPs) for system use, troubleshooting, and best practices. - Ensure compliance with PCI DSS standards, data security policies, and IT best practices for shop technology. - Monitor system vulnerabilities and implement cybersecurity measures to protect guest and financial data. - Oversee role-based access controls and maintain system integrity across all locations. - Provide technical training and support for Franchise Owners and Company Owned Shops on POS systems and related technologies. - Develop training materials and documentation for system usage and troubleshooting. - Establish a help desk support structure for shops, ensuring efficient issue resolution and upgrades. Qualifications - Bachelor’s degree in information technology, or related field (or equivalent experience). - 3-5 years of experience managing restaurant technology systems, including POS, KDS, and digital ordering platforms. - Strong understanding of system integrations, APIs, and network connectivity for restaurant operations. - Experience working with POS systems (e.g., Qu, NCR, Toast, Brink, PAR) and other restaurant tech solutions. - Knowledge of PCI compliance, data security, and IT best practices. - Ability to analyze system performance, identify trends, and drive improvements. - Excellent problem-solving, troubleshooting, and project management skills. - Strong communication skills to work effectively with our Support Team. - Experience with multi-unit restaurant operations and corporate franchise models preferred. - Knowledge of cloud-based restaurant technology solutions and reporting dashboards preferred. - Familiarity with third-party delivery and loyalty program integrations preferred. Requirements - Willingness to travel for local shop visits and company meetings; otherwise, work is completed in a remote setting. - Ability to work at a desk and use a computer for extended periods. - Must be 21 years of age to comply with state age travel requirements. - Occasionally required to stand, walk, and lift materials up to 15 pounds. - Ability to communicate effectively verbally and in writing in a fast-paced work environment. Benefits - Competitive base compensation & incentive bonus plan. - Eligibility to participate in our annual performance review program. - Comprehensive benefits package, including Medical, Dental, Vision, Flexible Hybrid-Remote Work Environment, Domestic Partner Benefits, Spouse & Children Benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, Employer-Paid Life & AD&D Insurance and Short-Term Disability, Paid Time Off, Paid Holidays, Flight/hotels paid for, Mileage Reimbursement, Cell Phone Stipend, Company Credit Card provided and more! - Advancement opportunities through our Playa Bowls training program. - Vibrant work culture with a dynamic, collaborative environment. - Employee discounts: 50% off and one free bowl during shifts, 30% off when not working.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a versatile Help Desk Analyst / Systems Administrator to join a small team supporting users of an external-facing application. This role combines hands-on technical support, system administration, and light development support. - Serve as the primary point of contact for incoming application support and helpdesk requests. - Troubleshoot and resolve technical issues including permissions changes, database updates, and application functionality issues. - Perform system administration tasks across application environments and user management platforms. - Create and manage user accounts, permissions, and system access. - Diagnose issues using application logs, monitoring tools, and system diagnostics. - Document resolutions, maintain knowledge base articles, and ensure consistent support processes. - Create detailed, development-ready tickets for issues requiring code changes. - Assist with small development tasks or enhancements when helpdesk workload allows. - Collaborate with development, security, and product teams to ensure smooth system operations. Qualifications - Active Secret Security Clearance - CompTIA Security+ certification - 2–4 years of experience in helpdesk, IT support, or system administration roles - Experience performing routine helpdesk support including: - Database updates - Permission changes - Account creation and management - Certificate or authentication troubleshooting - Strong troubleshooting and problem-solving skills - Experience working with ticketing systems and documenting technical work - Experience reviewing application logs and monitoring tools Requirements - Experience with Python, PowerShell, or another scripting language - Familiarity with software development workflows such as Git, branching, and code reviews - Basic understanding of APIs or application integrations - Exposure to cloud environments such as AWS or Azure - Experience supporting product or application teams

• Administer, implement, and optimize infrastructure environments, ensuring availability, performance, and security; • Support clients in the evolution of their technology environments; • Implement and manage Linux operating systems (SUSE, RHEL, Oracle Linux); • Manage server virtualization platforms (VMware vSphere, ESXi, vCenter and Microsoft Hyper‑V); • Implement, operate, and maintain storage systems (block/file/object) and SAN (zoning, LUNs, multipath); • Manage server and storage infrastructure capacity; • Automate tasks with Shell scripting and, preferably, Ansible and Terraform; • Plan, implement, and sustain infrastructure solutions (on‑prem and hybrid); • Create and maintain technical documentation (diagrams, procedures, runbooks); • Participate in resolution of critical incidents and conduct RCA (Root Cause Analysis); • Perform performance routines and integrity checks; • Handle incident queues and service requests; • Implement improvements to server infrastructure; • Manage containers on OpenShift and AKS; • Collaborate with development, security, and operations teams.

Position Type: Full-Time / Exempt Clearance: None Location: Huntsville, AL / Remote Salary: $50,000-$70,000 *Dependent upon qualifications This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening. Summit 7 Systems, Inc. (S7) is a place where people grow and thrive. Our employees are not only experts in Microsoft technologies, but also leaders in the tech community. They speak at conferences, write books, and design solutions for some of the most successful and secure organizations in the world. Our team consists of talented and passionate administrators, developers, and architects who are always ready to share their knowledge and insights with others. At S7, we take pride in protecting the US Defense Industrial Base (DIB) from cyber threats by helping them meet the highest standards of security and compliance. - Enjoy premium health and dental via Blue Cross and Blue Shield of Alabama (BCBSAL) that is accepted nationwide through the PPO network. - Vision Service Plan (VSP) for eye care and eyewear. - Retirement savings plan with employer contribution. - Enjoy 10 days of paid vacation and 7 days of paid sick time per year. - Eligibility for performance bonuses and salary progression through our certification program. Overview The Service Desk Analyst II (Level 2 Support) is the escalation point for Level 1 Support. This individual will be required to triage, comprehend, research, and work on finding solutions for documented user incidents for the following Microsoft 365 workloads: - Entra ID - Exchange Online - SharePoint Online - OneDrive - Intune - Teams - Power Platform - Compliance (Purview) - Security (Defender) Furthermore, this person must possess outstanding communication skills, both written and verbal, to ensure timely and appropriate customer follow-up and/or escalation to Level 3 Support. Essential Responsibilities - Provide technical support and troubleshooting for Microsoft 365 workloads. - Monitor central ticketing system to guarantee prompt resolution of technical support issues within the specified Service Level Agreement (SLA). - Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT Management Services (ITSM). - Stay updated with the latest features, updates, and best practices of Microsoft 365. - Perform in-depth troubleshooting for incidents escalated by Level 1 Support. - Escalate complex or unresolved incidents to senior analysts or Microsoft support teams. - Document and report incidents and resolutions using service desk software and tools. - Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Additional Responsibilities - Unwavering commitment to delivering exceptional customer service. - Educate users on how to use Microsoft 365 effectively and efficiently. - Ability to collaborate and communicate effectively with a team. - Ensure requests are directed to the appropriate resource for prompt and efficient resolution. - Responsible for timely and accurate entry of all time and expenses. - Continuous learning, development, and enhancement of technical knowledge and credibility through industry standard certifications. - Strengthening customer relationships. - Analyze and communicate information with others and regularly provide advice and recommend actions involving complex issues. - Demonstrate professional attitude with client over the phone and through emails to resolve all client requests/questions. Mandatory Qualifications - Either an associates or a bachelor's degree in Computer Science (CS) or Management Information Systems (MIS) from a reputable institute, or a minimum of three (3) years of experience with Microsoft 365 administration, or a combination of education and relevant experience. - CompTIA Security+ Certification is required - Knowledge of Microsoft 365 Security and Governance controls. - Ability to work independently and a strong desire for personal and professional development. - Incredible customer service skills. - Experience working with Active Directory, DNS, PowerShell, and Entra ID. - All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided. - Background investigation is required. - Any offer of employment is contingent upon the results of a reference/background check. - Pre-employment drug screening is required as we are a drug and alcohol-free workplace. Desired Qualifications - Microsoft Credentials - MS-900: Microsoft 365 Fundamentals - MD-102: Endpoint Administrator - MS-721: Collaboration Communications Systems Engineer - MS-102: Microsoft 365 Administrator - SC-900: Microsoft Security, Compliance, and Identity Fundamentals - SC-400: Administering Information Protection and Compliance in Microsoft 365 - Microsoft 365 GCC High experience. - PowerShell experience. - CMMC 2.0 L2 knowledge. - NIST 800-53 knowledge. - Knowledge of ServiceNow IT Service Management (ITSM) highly desired. - SECRET clearance or higher is a plus. Summit 7 Systems, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.