This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a versatile Help Desk Analyst / Systems Administrator to join a small team supporting users of an external-facing application. This role combines hands-on technical support, system administration, and light development support. - Serve as the primary point of contact for incoming application support and helpdesk requests. - Troubleshoot and resolve technical issues including permissions changes, database updates, and application functionality issues. - Perform system administration tasks across application environments and user management platforms. - Create and manage user accounts, permissions, and system access. - Diagnose issues using application logs, monitoring tools, and system diagnostics. - Document resolutions, maintain knowledge base articles, and ensure consistent support processes. - Create detailed, development-ready tickets for issues requiring code changes. - Assist with small development tasks or enhancements when helpdesk workload allows. - Collaborate with development, security, and product teams to ensure smooth system operations. Qualifications - Active Secret Security Clearance - CompTIA Security+ certification - 2–4 years of experience in helpdesk, IT support, or system administration roles - Experience performing routine helpdesk support including: - Database updates - Permission changes - Account creation and management - Certificate or authentication troubleshooting - Strong troubleshooting and problem-solving skills - Experience working with ticketing systems and documenting technical work - Experience reviewing application logs and monitoring tools Requirements - Experience with Python, PowerShell, or another scripting language - Familiarity with software development workflows such as Git, branching, and code reviews - Basic understanding of APIs or application integrations - Exposure to cloud environments such as AWS or Azure - Experience supporting product or application teams

• Administer, implement, and optimize infrastructure environments, ensuring availability, performance, and security; • Support clients in the evolution of their technology environments; • Implement and manage Linux operating systems (SUSE, RHEL, Oracle Linux); • Manage server virtualization platforms (VMware vSphere, ESXi, vCenter and Microsoft Hyper‑V); • Implement, operate, and maintain storage systems (block/file/object) and SAN (zoning, LUNs, multipath); • Manage server and storage infrastructure capacity; • Automate tasks with Shell scripting and, preferably, Ansible and Terraform; • Plan, implement, and sustain infrastructure solutions (on‑prem and hybrid); • Create and maintain technical documentation (diagrams, procedures, runbooks); • Participate in resolution of critical incidents and conduct RCA (Root Cause Analysis); • Perform performance routines and integrity checks; • Handle incident queues and service requests; • Implement improvements to server infrastructure; • Manage containers on OpenShift and AKS; • Collaborate with development, security, and operations teams.

Position Type: Full-Time / Exempt Clearance: None Location: Huntsville, AL / Remote Salary: $50,000-$70,000 *Dependent upon qualifications This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening. Summit 7 Systems, Inc. (S7) is a place where people grow and thrive. Our employees are not only experts in Microsoft technologies, but also leaders in the tech community. They speak at conferences, write books, and design solutions for some of the most successful and secure organizations in the world. Our team consists of talented and passionate administrators, developers, and architects who are always ready to share their knowledge and insights with others. At S7, we take pride in protecting the US Defense Industrial Base (DIB) from cyber threats by helping them meet the highest standards of security and compliance. - Enjoy premium health and dental via Blue Cross and Blue Shield of Alabama (BCBSAL) that is accepted nationwide through the PPO network. - Vision Service Plan (VSP) for eye care and eyewear. - Retirement savings plan with employer contribution. - Enjoy 10 days of paid vacation and 7 days of paid sick time per year. - Eligibility for performance bonuses and salary progression through our certification program. Overview The Service Desk Analyst II (Level 2 Support) is the escalation point for Level 1 Support. This individual will be required to triage, comprehend, research, and work on finding solutions for documented user incidents for the following Microsoft 365 workloads: - Entra ID - Exchange Online - SharePoint Online - OneDrive - Intune - Teams - Power Platform - Compliance (Purview) - Security (Defender) Furthermore, this person must possess outstanding communication skills, both written and verbal, to ensure timely and appropriate customer follow-up and/or escalation to Level 3 Support. Essential Responsibilities - Provide technical support and troubleshooting for Microsoft 365 workloads. - Monitor central ticketing system to guarantee prompt resolution of technical support issues within the specified Service Level Agreement (SLA). - Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT Management Services (ITSM). - Stay updated with the latest features, updates, and best practices of Microsoft 365. - Perform in-depth troubleshooting for incidents escalated by Level 1 Support. - Escalate complex or unresolved incidents to senior analysts or Microsoft support teams. - Document and report incidents and resolutions using service desk software and tools. - Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Additional Responsibilities - Unwavering commitment to delivering exceptional customer service. - Educate users on how to use Microsoft 365 effectively and efficiently. - Ability to collaborate and communicate effectively with a team. - Ensure requests are directed to the appropriate resource for prompt and efficient resolution. - Responsible for timely and accurate entry of all time and expenses. - Continuous learning, development, and enhancement of technical knowledge and credibility through industry standard certifications. - Strengthening customer relationships. - Analyze and communicate information with others and regularly provide advice and recommend actions involving complex issues. - Demonstrate professional attitude with client over the phone and through emails to resolve all client requests/questions. Mandatory Qualifications - Either an associates or a bachelor's degree in Computer Science (CS) or Management Information Systems (MIS) from a reputable institute, or a minimum of three (3) years of experience with Microsoft 365 administration, or a combination of education and relevant experience. - CompTIA Security+ Certification is required - Knowledge of Microsoft 365 Security and Governance controls. - Ability to work independently and a strong desire for personal and professional development. - Incredible customer service skills. - Experience working with Active Directory, DNS, PowerShell, and Entra ID. - All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided. - Background investigation is required. - Any offer of employment is contingent upon the results of a reference/background check. - Pre-employment drug screening is required as we are a drug and alcohol-free workplace. Desired Qualifications - Microsoft Credentials - MS-900: Microsoft 365 Fundamentals - MD-102: Endpoint Administrator - MS-721: Collaboration Communications Systems Engineer - MS-102: Microsoft 365 Administrator - SC-900: Microsoft Security, Compliance, and Identity Fundamentals - SC-400: Administering Information Protection and Compliance in Microsoft 365 - Microsoft 365 GCC High experience. - PowerShell experience. - CMMC 2.0 L2 knowledge. - NIST 800-53 knowledge. - Knowledge of ServiceNow IT Service Management (ITSM) highly desired. - SECRET clearance or higher is a plus. Summit 7 Systems, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

Position Title: Contract Instructor Area: USA, APAC, EMEA, LATAM Location/Work type: Remote: Virtual and in-person classes Do you love technology and thrive on helping others master it? Pluralsight’s Instructor-Led Training (ILT) team is seeking exceptional Independent Contract Technical Instructors to deliver engaging, high-impact training experiences for Fortune 500 clients. This opportunity allows you to lead live, instructor-led training sessions both in-person and virtually, empowering software developers to deepen their expertise in today’s most in-demand technologies. Pluralsight offers many ILT solutions including: short webinars, hackathons, 1-5 day classes, immersive academies, and blended learning academies. With topics that range from Generative AI to Cloud, DevOps to Data Science, and many more. You will guide learners through hands-on, real-world instruction that drives immediate impact. With flexible scheduling, competitive daily rates, and the ability to work from anywhere, this role is ideal for experienced technologists who are passionate about sharing knowledge and elevating teams. Who you're committed to being: - A passionate educator who believes learning should be practical, engaging, and transformational. - A confident communicator who can simplify complex technical concepts for diverse audiences. - A continuous learner who stays current with emerging technologies and industry trends. - A collaborative partner who works closely with client stakeholders and Pluralsight teams to ensure exceptional delivery. - A professional who demonstrates reliability, adaptability, and a strong commitment to learner success. What you'll do: - Deliver live instructor-led technical training sessions (both virtual and onsite) for enterprise clients. - Facilitate hands-on labs, real-world exercises, and interactive discussions that reinforce learning objectives. - Customize delivery based on audience skill levels, client goals, and evolving technologies. - Stay current on emerging tools, frameworks, and best practices within your area of expertise. - Represent Pluralsight professionally while creating an engaging, inclusive, and high-energy learning environment. - Actively monitor our Instructor Portal to accept/decline class opportunities and communicate timely with Pluralsight project managers Experience you'll bring: - 5+ years of professional Software Engineering or Development experience. - 2+ years of teaching or technical instruction experience (corporate training preferred). - Deep expertise in one or more of the following areas: - Generative AI - AI / Machine Learning - Front-end or Back-end Development - Data Science - DevOps / CI/CD - Cloud (AWS, Azure, GCP) - Python, Java, GoLang - Kubernetes / Docker - Security / Cybersecurity - And more…. - Strong presentation skills with the ability to engage both small and large audiences. - Experience delivering training virtually and/or in person to enterprise clients is highly preferred. Requirements: - Minimum 5 years of hands-on software development experience. - Minimum 2 years of instructional or training experience. - Ability to deliver training sessions virtually and travel onsite as needed. - Strong verbal and written communication skills. - Reliable high-speed internet and professional home office setup for virtual delivery. - Legal authorization to work as an Independent Contractor. - Bachelor’s degree in Computer Science, Engineering, or related field preferred (or equivalent professional experience). - Relevant technical certifications (e.g., AWS, Azure, Kubernetes, Security, etc.) are a plus but not required. Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.