• Accountable for all country clinical operations activities related to the allocation, initiation, conduct (recruitment, quality data collection) and timely completion of Phase I-IV Oncology and Pharma clinical trials • Operationally responsible for building a high performing team culture and ensuring standardization across Development Units • Responsible for hiring, development, retention and succession planning of talent including US Field Monitoring Head, Study Start Up Head and Portfolio Head(s) • Develops performance management processes to proactively manage key performance and quality indicators to ensure achievement of Country/Hub performance targets • Actively monitors the KQI’s and the development, maintenance and execution of the yearly process control plan in the Country to ensure adherence to clinical data standards • Manages, develops and recognizes Country performance of Country SSO associates in line with the Country objectives • Promotes a compliance culture advocating the adherence to highest standards and ethical integrity

• Ensure the operation runs smoothly by eliminating internal bottlenecks • Unblock impediments and organize essential processes to support business growth • Act as the connection point between Sales, Product, Support, Customer Success and Finance • Quickly resolve communication breakdowns and alignment issues • Ensure strategic priorities are executed with speed • Identify bottlenecks that are slowing deliveries or impacting revenue • Coordinate internal solutions or work with external partners • Act as a troubleshooter for critical day-to-day problems • Support cash flow control, contracts, collections and administrative routines • Improve financial and operational processes together with leadership • Organize documents, contracts and the company’s legal structure as the business grows • Bring a practical and innovative perspective to solve operational challenges • Implement tools and methods that increase productivity and execution • Foster a high-performance operational culture

• Manage day-to-day operations for the Capital Markets function, including loan sales, post-closing coordination, and service transfer workflows • Act as the primary operational liaison between Capital Markets, Post-Closing, Servicing, Accounting, Sales, and Processing • Execute and oversee the full life cycle of loan sales from pricing through settlement • Provide regular operational reporting and performance metrics to senior leadership • Lead, coach, and develop team members while remaining actively involved in production • Assist in implementing and refining policies, procedures, controls, and process improvements • Support the management of warehouse lending facilities for rental and bridge loan products • Ensure loan tapes are accurate and prepared for collateral pledging • Execute rate locks and pricing requests as needed • Deliver complete electronic loan files to third-party due diligence providers • Assist in clearing escalated loan exceptions raised during diligence reviews • Monitor loan sale settlement statements and resolve discrepancies • Coordinate clearing of post-closing conditions and delivery of physical collateral to investors • Research escalated payment issues and partner with new servicers to resolve • Partner with Accounting on reconciliation and funding timelines • Track pipeline status, aging, curtailments, and investor turn times • Identify operational bottlenecks and drive continuous improvement initiatives • Support audits, investor requests, and internal compliance reviews

• Owns the end-to-end revenue operations strategy across new sales, renewals, expansion, and retention, ensuring consistent execution across the entire customer lifecycle • Serves as a strategic advisor to executive leadership on revenue health, customer performance, operational readiness, and go-to-market strategy • Establishes enterprise-wide operating rhythms, performance expectations, and accountability models across Sales and Client Success functions • Partners with Client Success Operations, ensuring scalable structure around onboarding, renewals, customer health measurement, and expansion readiness • Drives standardized renewal and retention processes, including forecasting, risk identification, and renewal execution • Partners with Client Success leadership to define and track customer health metrics, satisfaction indicators, and retention drivers • Ensures post-sale motions are operationalized to support net revenue retention and long-term account growth • Leads Sales Operations strategy, including pipeline management, forecasting accuracy, deal governance, and quota attainment support • Establishes standardized sales processes and performance metrics that improve predictability and pipeline quality • Partners with Marketing to align lead generation, qualification, and sales enablement efforts to revenue outcomes • Develops and maintains integrated forecasting models covering new business, renewals, and expansion revenue in partnership with Finance • Tracks revenue performance against targets, including ramp, deal valuation, renewal risk, and variance analysis • Defines and monitors KPIs that measure efficiency, productivity, customer retention, and revenue attainment across functions • Leverages analytics to identify growth opportunities, mitigate churn risk, and inform executive decision-making • Owns CRM and revenue technology strategy (Salesforce.com, Loopio, Outreach, CPQ tools), ensuring adoption, data integrity, and scalability across sales and client success teams • Manages pricing desk operations and deal governance processes • Ensures revenue systems support both pre-sale execution and post-sale visibility • Builds, mentors, and scales a high-performing Revenue Operations team • Collaborates closely with Finance on compensation design, forecasting accuracy, and revenue modeling • Drives cross-functional alignment across Sales, Client Success, Marketing, Product, and Operations to maximize customer acquisition, retention, and expansion • Performs other related duties as assigned.