This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description An evaluation is being requested to assess and report on the achievements of the Flash Flood Guidance System with Global Coverage (FFGS/WGC) project and the Early Warning Systems for Floods (EWS-F) project, funded by the US Department of State, against their expected results: - FFGS was designed and developed for interactive use by meteorological and hydrological forecasters throughout the world. - Addresses issues associated with flash floods, especially the lack of capacity to develop effective flash flood warnings. - Provides real-time information and forecasts of flash flooding. - Robust system designed to provide products needed to monitor and issue warnings of flash floods. - The FFGS with Global Coverage (FFGS/WGC) project is currently in its fourth phase of implementation by WMO. - The EWS-F project targets 14 Small Island Developing States (SIDS) in Central America, the Caribbean, the Pacific, and the Southwest Indian Ocean. - Aims to enhance Members’ capacity to take early action and reduce impacts of hydrological hazards, particularly floods and drought. The aim of the consultancy is to provide an impartial end-of-project evaluation in terms of: - Relevance - Effectiveness - Efficiency - Impact - Sustainability - Overall performance - Management and achievements - Governance and coordination of the FFGS/WGC and EWS-F projects throughout project implementation. The consultant is expected to perform the following activities: - Desk review of project reports, including annual reports, project budgets, progress reports, project monitoring tools, project virtual library, ToRs, reports from the project steering committee, and any other materials useful for the evidence-based assessment approach. - Development of an inception report with proposed methodologies, evaluation questions and sub-questions (evaluation matrix), survey questionnaire, and interview protocols. - Development of questionnaires for interviews and submission for feedback to WMO. - Organization of interviews (virtual or face-to-face) with personnel and organizations relevant to the projects. - Assessment of the financial aspects of the project, including the extent of co-financing established. - Development of a project evaluation report in English, with an executive summary on project implementation from its inception. - Preparation of a final PowerPoint presentation with recommendations, lessons learned for future projects, and management actions for the project. - Provision of any additional comments or clarifications after report delivery, if required. Qualifications - Master’s degree in relevant field (applied hydrometeorology, early warning systems, disaster risk management, or related discipline). Requirements - A minimum of 5 years of experience working in the design, management, and evaluation of development projects (including results-based management). - Experience in designing evaluation tools, conducting desk reviews and evaluation missions, drafting evaluation reports. - A minimum of 5 years of experience in operational hydrology at a National Meteorological and Hydrological Service (NMHS); operational forecasting experience is preferable. - Project evaluation knowledge (results-based management evaluation methodologies). - Adherence to the UN code of conduct for evaluators. - Project evaluation/review experience within the United Nations System. - Demonstration of previous evaluations conducted and reports available and published. - Availability in the expected timeframe. Benefits - Proposed fee as per WMO rules and regulations and based on experience demonstrated by the candidate. - 80 working days / 5 months, starting as soon as possible. Company Description WMO is committed to achieving diversity and a balanced workforce. Applications are welcome from qualified women and men, including those with disabilities. - Applications should be made online through the WMO e-recruitment system. - Do not send your application via multiple routes; WMO no longer accepts applications via post or email. - Only applicants for whom WMO has a further interest will be contacted. - Shortlisted candidates may be required to sit a written test and/or an interview.

Analyze customer needs and shopping behaviors, conduct category-specific analyses, execute inventory management tasks, and communicate effectively with suppliers and cross-functional partners to support merchandising strategies.

• Review, analyze, and code diagnostic and procedural information for technical or professional services • Perform ICD-10-CM, CPT, ICD-10-PCS (IP tech/DRG) and HCPCS coding for Medicare, Medicaid and private insurance payments • Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines

• Create and maintain a capacity plan for the contact center that includes short and long-term workload forecasts, including providing staff allocations required to meet the contact center goals. • Ensure Service Level targets are managed and achieved. • Prepare insight-driven reporting for leadership to inform scheduling forecasts, agent performance management, and operational efficiency. • Perform continual analysis of current performance, utilizing historical trends, and conduct frequent re-forecasting to make necessary adjustments in staffing plans to achieve service level goals and business objectives. • Compare Key Performance Metrics (KPIs) on a daily, intra-day, weekly, monthly, and annual basis to understand the root cause of variation. • Support the Centivo Member Care Team using data and root cause analysis make recommendations to process changes to improve SLAs and improve operational efficiency. • Collaborate with end-users and operational partners to identify business needs and ensure implementations meet business requirements and address prioritized needs. • Lead the development and analysis of departmental reports to identify trends and drive performance improvements in the contact center.