• Create and maintain a capacity plan for the contact center that includes short and long-term workload forecasts, including providing staff allocations required to meet the contact center goals. • Ensure Service Level targets are managed and achieved. • Prepare insight-driven reporting for leadership to inform scheduling forecasts, agent performance management, and operational efficiency. • Perform continual analysis of current performance, utilizing historical trends, and conduct frequent re-forecasting to make necessary adjustments in staffing plans to achieve service level goals and business objectives. • Compare Key Performance Metrics (KPIs) on a daily, intra-day, weekly, monthly, and annual basis to understand the root cause of variation. • Support the Centivo Member Care Team using data and root cause analysis make recommendations to process changes to improve SLAs and improve operational efficiency. • Collaborate with end-users and operational partners to identify business needs and ensure implementations meet business requirements and address prioritized needs. • Lead the development and analysis of departmental reports to identify trends and drive performance improvements in the contact center.

Role Description We are excited to bring on an Anaplan Model Builder Analyst to join our Finance team in a hybrid environment within our Radnor, PA; Fort Wayne, IN; Greensboro, NC; Charlotte, NC; Hartford, CT or Omaha, NE offices or remote if outside of one of these locations. The Financial Analytics team is responsible for shaping how the department interacts with data to gain insight into our financials and make data-driven decisions. As an Anaplan Model Builder Analyst, you will be in a lead model builder capacity, within a project team, requiring autonomy and navigation of internal/external stakeholder partnerships. You will play a meaningful role in developing our next generation planning process through Anaplan. You will be responsible for designing, building, and maintaining Anaplan models to support various business functions. You will work closely with business stakeholders to understand their needs and translate them into Anaplan models. In this role, you will have the opportunity to work on high-impact projects that improve enterprise planning and decision-making. As part of the Anaplan Center of Excellence (CoE), you will contribute to creating end-to-end models, supporting existing models, maintaining model integrity, implementing best practices, and driving the successful adoption of Anaplan across the organization. What you'll be doing - Build and evaluate business requirements and consult with stakeholders to ensure model design reflects business needs. - Gain an understanding of insurance concepts and terminology, in particular individual life insurance, annuities, group insurance, and/or retirement planning. - Translate the solution architect’s high-level instructions into actionable steps per PLANUAL standards and build solutions in Anaplan. - Configure and maintain Anaplan lists, modules, pages, actions, and other model settings to meet business needs. - Continuously monitor and optimize Anaplan models for performance. - Develop and maintain strong documentation on assumptions, models, and processes for end users and other model builders. - Contribute to the continued growth and success of the established Anaplan Center of Excellence by providing training, support to end-users, and promoting the adoption and proficiency of Anaplan across the organization. - Provide subject matter expertise on best practices using Anaplan while maintaining knowledge of current and emerging trends of the ecosystem. - Collaborate with business leaders and senior model builders on high-impact projects that shape financial and operational decision making. - Mentor junior model builders and support their upward mobility. Qualifications - 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's). - 3 - 5+ Years experience as a model builder in an EPM tool (Anaplan or another). - Anaplan L3 Certified, or equivalent training completed, upon hire. - Strong analytical mindset with problem-solving skills and attention to detail. - Ability to effectively communicate and collaborate with team members and stakeholders. - Strong organizational skills with the ability to prioritize tasks and maintain focus on key objectives. - Demonstrates a willingness to learn and grow within the role. - Ability to use sound judgment and discretion regarding confidential information. - Proactive mindset to keep projects moving forward even when a solution architect isn’t immediately available to support. Requirements - Anaplan L3 Certified. - Proficiency in SQL and Python for data analysis, automation, and integration. - Familiarity with QuickSight, Power BI or other Business Intelligence software. - Background in insurance domain in particular individual life insurance, annuities, group insurance, and/or retirement planning. - Familiarity with Agile development methodologies. Benefits - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes. - Leadership development and virtual training opportunities. - PTO/parental leave. - Competitive 401K and employee benefits. - Free financial counseling, health coaching and employee assistance program. - Tuition assistance program. - Work arrangements that work for you. - Effective productivity/technology tools and training.

• Support the creation and delivery of a wide range of Section 508 conformant materials that improve individual learners’ understanding and application of program integrity processes and tools within state Medicaid programs. • Collaborate with client and program leadership to identify and capture quality requirements and develop and maintain the quality management process to meet client and GDIT standards • Drive overall Section 508 conformance by closely working with authors, subject matter experts, and peers on using the quality management process in the development and delivery of program output • Utilize knowledge of Section 508 requirements, attention detail, effective time management, interpersonal communications skills, and practical knowledge of technologies such as Microsoft Office Suite and Adobe Acrobat Pro.

Role Description This residency is designed for senior research analysts and portfolio managers who want exposure and a meaningful experience towards the direction of AI in your domain and earn early, practical exposure at using advanced AI systems. - Develop and iterate realistic prompts that you would ask a junior role to test the relevance and quality of AI-generated insights. - Systematically evaluate divergence between professional investment reasoning and AI outputs. - Translate how investors navigate uncertainty, stress assumptions, and structure transactions into problems that push the limits of AI reasoning. - Build and validate real-world financial models, returns analyses, and investment cases used to evaluate frontier AI systems. Hands-on exposure to how rapidly AI is reshaping deal workflows, from screening and diligence to portfolio monitoring and exit preparation. You will be among the first investment professionals to work directly on how frontier AI models reason about private markets. Qualifications - 3 to 7 years of experience in PE or Growth Equity at a renowned large-cap or upper-middle market fund in Europe or the US. - Associate, VP, or Principal level; industry agnostic. - Strong modeling and valuation skills with experience across the full deal lifecycle. - Genuine intellectual curiosity about the application of AI in finance. Requirements - Commitment: 15+ hours/week, flexible scheduling. - Location: Remote globally, or in-person if based in London. - Compensation: Hourly rate depending on experience. - Start date: Immediate / Rolling.