Job Closed

This listing is no longer active.

12Go logo
12Go

Enabling any customer to instantly book any route in the world

Senior Customer Support Specialist

Customer SupportCustomer SupportContractRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Thailand

Posted

95 days ago

Salary

0

Seniority

Senior

3 yrs expEnglish

Job Description

Senior Customer Support Specialist

12Go

-Resolve customer complaints via email or social media;**-Assist customers by providing the information they require;**-Communicating and coordinating with colleagues and other departments as necessary;**-Track bad reviews and support cases to identify problems & resolve them;**-Suggest and make changes to improve operational workflows.

Job Requirements

  • Up to 2-3 years of experience in CS;**-Verbal and written fluency in English;**-Knowledge of Internet services and software technologies;**-Knowledge of Zendesk is a plus;**-Self-organized and great time management skills;**-Strong problem-solving and multitasking skills;**-Can raise a question and/or deliver any issue to the responsible person;**-Quick to adapt to changing situations;**-Quick in responding and an ability to prioritize tasks;**-Looking for a long-term job.

Benefits

  • Engaging work on a product that enables millions of travelers to book their trips daily;**-Full-time remote working - 5 days a week, 8 hours per day; (working time - negotiable);**-Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);**-Internal growth and internal mobility opportunities;**-Competitive annual leave, sick leave, and public holidays;**-Annual company offsite in Thailand;**-High-growth start up international environment.

Related Job Pages

More Customer Support Jobs

Global Elite Empire Consultants logo

Work From Home - Part-Time Client Benefits Representative

Global Elite Empire Consultants

Good Grief is focused on building a competitive remote sales team.

Customer Support95 days ago
OtherRemoteTeam 2-10

What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. This means that you get all the earning potential of a trillion-dollar industry without having to give up the security of your current position. Pay off your house early, take the vacations your family deserves, or save for early retirement. 20 hours per week, from home, is all it takes to learn a new skill that could change everything! Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Benefits: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages virtually • Completing applications for insurance products • Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

United States
$1K - $2K / month
Job Closed
Full TimeRemoteTeam 501-1,000Since 2013H1B No Sponsor

• Handle incoming customer calls, emails, and messages promptly and professionally. • Solve customer issues directly or escalate to the relevant internal teams when necessary. • Maintain accurate documentation in internal CRM and support systems. • Track customer requests, follow up on pending issues, and ensure timely resolution. • Collaborate with internal teams to support process improvements and problem-solving. • Contribute to the continuous enhancement of customer service quality. • Achieve results and meet service-level expectations despite challenges.

Germany
Job Closed
OtherRemoteTeam 501-1,000

Description Job description: New Patient Liaison Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally. Our goal is to hire you – the best talent – to support our mission and allow you to grow with us. We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy. Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees. When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults, and families in our communities live better lives. Job Summary: Our New Patient Experience Team is hiring New Patient Liaisons to help us make a great first impression and support our communities in Southwest Florida. This role will schedule new patients and perform other functions of customer service including moving patients off waitlists and communicating with internal teams. This role has the ability to work remotely!!! Other duties in the New Patient Liaison role will include the following: - Managing scheduling new patients Inbound & Outbound calls by region. - Create patient accounts - File & process referrals. - Assist with booking Intake & medical providers by region. - Create & maintain positive partnerships with other departments in the Agency Language Skills: - Bilingual Preferred - Must speak fluent Spanish - Must have call center experience - Communication Skills: - Ability to apply common sense understanding to carry out detailed written or oral instructions. - Excellent attention to detail, problem-solving, and customer service. - Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings. - Ability to effectively present information in one-on-one and small group situations to patients, clients, and other employees of the organization. - Technology Skills: - Effectively uses Electronic Health Records - Typing Skills: 45 WPM - Proficient of Windows, and Microsoft Word This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support. Job Type: Full-time Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Pay: $19/hr

United States
$19 / hour
Lisa Russel logo

Virtual Customer Service Manager

Lisa Russel

Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada

Customer Support95 days ago

Role Description We are seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our network of clients. This pivotal role requires outstanding people skills and a deep commitment to our mission: “To protect every child and serve all working people.” Enjoy the flexibility of a 100% remote position where you can achieve a rewarding income while setting a schedule that works for you and your family. Qualifications - Excellent communication skills, including active listening and problem-solving - Adaptable and eager to learn, thriving in changing environments - Ability to work independently and collaborate effectively as part of a team - Strong work ethic with a drive to succeed Requirements - Excellent communication skills, including active listening and problem-solving - Adaptable and eager to learn, thriving in changing environments - Ability to work independently and collaborate effectively as part of a team - Strong work ethic with a drive to succeed Benefits - Flexible schedule with weekly pay - Work from anywhere with a fully remote setup - Weekly trainings led by top leaders to sharpen your skills - Comprehensive life insurance coverage to protect your future - Health insurance reimbursement to prioritize your well-being - Access to industry-leading tools and technology to help you thrive Next Steps In line with our commitment to community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. Join AO today and make a meaningful difference — together, we protect every child and serve all working people!

United States
Job Closed