• Handle incoming customer calls, emails, and messages promptly and professionally. • Solve customer issues directly or escalate to the relevant internal teams when necessary. • Maintain accurate documentation in internal CRM and support systems. • Track customer requests, follow up on pending issues, and ensure timely resolution. • Collaborate with internal teams to support process improvements and problem-solving. • Contribute to the continuous enhancement of customer service quality. • Achieve results and meet service-level expectations despite challenges.

Description Job description: New Patient Liaison Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally. Our goal is to hire you – the best talent – to support our mission and allow you to grow with us. We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy. Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees. When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults, and families in our communities live better lives. Job Summary: Our New Patient Experience Team is hiring New Patient Liaisons to help us make a great first impression and support our communities in Southwest Florida. This role will schedule new patients and perform other functions of customer service including moving patients off waitlists and communicating with internal teams. This role has the ability to work remotely!!! Other duties in the New Patient Liaison role will include the following: - Managing scheduling new patients Inbound & Outbound calls by region. - Create patient accounts - File & process referrals. - Assist with booking Intake & medical providers by region. - Create & maintain positive partnerships with other departments in the Agency Language Skills: - Bilingual Preferred - Must speak fluent Spanish - Must have call center experience - Communication Skills: - Ability to apply common sense understanding to carry out detailed written or oral instructions. - Excellent attention to detail, problem-solving, and customer service. - Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings. - Ability to effectively present information in one-on-one and small group situations to patients, clients, and other employees of the organization. - Technology Skills: - Effectively uses Electronic Health Records - Typing Skills: 45 WPM - Proficient of Windows, and Microsoft Word This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support. Job Type: Full-time Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Pay: $19/hr

Role Description We are seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our network of clients. This pivotal role requires outstanding people skills and a deep commitment to our mission: “To protect every child and serve all working people.” Enjoy the flexibility of a 100% remote position where you can achieve a rewarding income while setting a schedule that works for you and your family. Qualifications - Excellent communication skills, including active listening and problem-solving - Adaptable and eager to learn, thriving in changing environments - Ability to work independently and collaborate effectively as part of a team - Strong work ethic with a drive to succeed Requirements - Excellent communication skills, including active listening and problem-solving - Adaptable and eager to learn, thriving in changing environments - Ability to work independently and collaborate effectively as part of a team - Strong work ethic with a drive to succeed Benefits - Flexible schedule with weekly pay - Work from anywhere with a fully remote setup - Weekly trainings led by top leaders to sharpen your skills - Comprehensive life insurance coverage to protect your future - Health insurance reimbursement to prioritize your well-being - Access to industry-leading tools and technology to help you thrive Next Steps In line with our commitment to community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. Join AO today and make a meaningful difference — together, we protect every child and serve all working people!

Role Description We are seeking a Remote Client Service Candidate to lead our service team, ensure exceptional client experiences, and develop into a key leadership role within our organization. This position offers flexibility, hands-on mentorship, and the opportunity to make a meaningful impact in a growing, remote-first company. - Lead, support, and motivate a remote client service team to deliver top-tier service - Utilize virtual communication tools to manage team members across multiple time zones - Learn directly from leadership through ongoing mentorship and coaching - Drive operational improvements and implement best practices - Uphold professionalism, integrity, and a strong customer-first mindset Qualifications - Previous management experience or related leadership background preferred - Excellent communication and interpersonal skills - Self-motivated, adaptable, and comfortable working in a virtual environment - Strong desire to grow into higher levels of leadership - Ability to thrive in a fast-paced, dynamic setting Benefits - Flexible Schedule: Work in a time zone that fits your lifestyle - 100% Remote Work: Collaborate with experienced professionals from anywhere - Leadership Mentorship: Ongoing guidance to support career development - Performance-Based Compensation: Competitive pay with advancement opportunities - Growth-Focused Culture: Join a team centered on innovation, collaboration, and personal development