Role Description We are seeking enthusiastic, hard-working, and friendly individuals to join our team and provide exceptional support to our network of clients. This pivotal role requires outstanding people skills and a deep commitment to our mission: “To protect every child and serve all working people.” Enjoy the flexibility of a 100% remote position where you can achieve a rewarding income while setting a schedule that works for you and your family. Qualifications - Excellent communication skills, including active listening and problem-solving - Adaptable and eager to learn, thriving in changing environments - Ability to work independently and collaborate effectively as part of a team - Strong work ethic with a drive to succeed Requirements - Excellent communication skills, including active listening and problem-solving - Adaptable and eager to learn, thriving in changing environments - Ability to work independently and collaborate effectively as part of a team - Strong work ethic with a drive to succeed Benefits - Flexible schedule with weekly pay - Work from anywhere with a fully remote setup - Weekly trainings led by top leaders to sharpen your skills - Comprehensive life insurance coverage to protect your future - Health insurance reimbursement to prioritize your well-being - Access to industry-leading tools and technology to help you thrive Next Steps In line with our commitment to community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. Join AO today and make a meaningful difference — together, we protect every child and serve all working people!

Role Description We are seeking a Remote Client Service Candidate to lead our service team, ensure exceptional client experiences, and develop into a key leadership role within our organization. This position offers flexibility, hands-on mentorship, and the opportunity to make a meaningful impact in a growing, remote-first company. - Lead, support, and motivate a remote client service team to deliver top-tier service - Utilize virtual communication tools to manage team members across multiple time zones - Learn directly from leadership through ongoing mentorship and coaching - Drive operational improvements and implement best practices - Uphold professionalism, integrity, and a strong customer-first mindset Qualifications - Previous management experience or related leadership background preferred - Excellent communication and interpersonal skills - Self-motivated, adaptable, and comfortable working in a virtual environment - Strong desire to grow into higher levels of leadership - Ability to thrive in a fast-paced, dynamic setting Benefits - Flexible Schedule: Work in a time zone that fits your lifestyle - 100% Remote Work: Collaborate with experienced professionals from anywhere - Leadership Mentorship: Ongoing guidance to support career development - Performance-Based Compensation: Competitive pay with advancement opportunities - Growth-Focused Culture: Join a team centered on innovation, collaboration, and personal development

Role Description We are seeking a Customer Service Representative who is bilingual and fluent in English & Spanish to perform transactions and processes related work in support of daily operations. This position utilizes applications and the appropriate technology to perform routine activities. Additionally, this role provides internal/external customer service support that achieves and exceeds quality and customer service goals. BASE WORK LOCATION: Position classification as "Remote Work" POSITION STATUS: Full-time COMPENSATION/PAY RATE: $18.80 per hour and includes a competitive bonus opportunity. HOURS OF WORK: Hours Vary - includes holidays and weekends based on business needs Responsibilities/Duties - Answers telephone call inquiries and promotes the organization’s products and services in English and Spanish - Researches and resolves customer concerns and complaints to ensure retention and satisfaction - Answers customer calls, in a large variety, with timeliness and accuracy - Identifies and assesses customer needs to provide accurate solutions - Escalates issues to supervisors as required and as appropriate - Provides accurate, valid and complete information by utilizing the right tools - Meets personal and team accuracy, call targets and call handling quotas - Follows communication guidelines and policies - Correctly utilizes internal documentation and leadership team members for solutions - Acts as a customer advocate - Recommends process and product improvements and feedback - Actively participates in team meetings, coaching sessions, one on ones, and other meetings - Performs other duties as assigned Qualifications - High School diploma or equivalent education - Minimum of one (1) years of customer service experience - Fluent and clear written and verbal communication in Spanish and English - Experience in Microsoft Office Suite preferred - Ability to ensure compliance with company policies and applicable federal and state regulations - Ability to maintain confidential information and knowledge of confidential matters - Maintains professional integrity at all times - Ability to work on a team and as an individual contributor - Individual must be open to learn about and understand ‘niche’ industry - Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills - Ability to change course easily – knows when to be patient and when to push while working in the “gray” - Self-starter, self-motivator, detail-oriented, highly organized - Must be personable and approachable, demonstrate professionalism and active listening skills at all times - Must be able to work effectively and efficiently in a fast-paced environment including stressful situations - Expert prioritization skills - Motivated to excel, competitive in nature and does not confuse “efforts” with “results” - Demonstrates and maintains flexibility and adapts to changes within industry and company Preferred Experience and/or Education - Knowledgeable in technology - Knowledgeable in horse-racing Other Information - This position does not have supervisory/management responsibilities. - This position is empowered to take initiative with applicable duties/projects. - Compensation is commensurate with experience and includes a competitive base rate, bonus opportunity and benefits. Company Description 1/ST Technology is a fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering worldwide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry’s most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world. 1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Provide in-depth clinical support and technical expertise to medical teams utilizing advanced surgical technology in operating room environments, with a focus on neurology-related procedures. • Deliver effective, hands-on training for neurosurgeons, OR nurses and supporting staff comfortable using imaging software and procedural best practices. • Support site readiness activities, including system installation and qualification, in collaboration with technical and engineering teams. • Attend and support live cases, ensuring optimal workflow and clinical outcomes; assist with troubleshooting and documentation of case metrics. • Build and sustain strong relationships with clinical stakeholders, ensuring their confidence in system capabilities and long-term satisfaction. • Document all post-case findings, clinical outcomes, product feedback, and procedural insights through structured reporting tools. • Act as a liaison between clinical users and technical support teams, ensuring continuous improvement based on real-world feedback. • Stay up-to-date on advancements in neurosurgery, neuro-navigation, and image-guided surgical technologies.