• Own a portfolio of Scribe’s largest Enterprise and Strategic customers (10K+ employees) across diverse industries and geographies, ensuring world-class engagement, adoption, and retention • Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from Scribe, and by proactively leading executive alignment to grow value realization • Onboard and enable new customers by designing tailored rollout and training programs that drive early success and accelerate time-to-value • Serve as a strategic advisor and trusted partner to executive sponsors and program leads, connecting Scribe’s capabilities to their organizational goals and KPIs • Lead QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI, influencing renewals and multi-year expansion • Collaborate cross-functionally with Product, Support, and Marketing team members to surface customer insights, champion feature enhancements, and evolve the Enterprise experience • Manage complex renewals and upsells with precision, balancing customer advocacy and business goals to achieve best-in-class retention and revenue growth • Partner with Expansion Account Executives to define and execute account growth strategies, ensuring seamless coordination between Customer Success and Sales to maximize customer value and identify new use cases for Scribe • Spearhead customer-led initiatives—such as success playbooks, enablement programs, and reference stories—that scale Scribe’s impact across the Enterprise ecosystem

Join Wordly's fast growing global team! Worldly is seeking a Customer Success Associate to help our customers achieve success by turning their content into a customized glossary of terms. Reporting to the Director, Customer Success & Support, you will receive a variety of materials which you will prepare and process using our suite of glossary development tools. You will also seek additional resources to complement and enhance their material. Success for you means helping our clients deliver flawless events! This position supports our APAC customers. You will be working APAC hours. Preference to candidates in the PST or HST timezones. ​​Why join Wordly? - We are an energetic and dynamic startup growing fast in a hot market. - We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide. - We deeply care about system performance and happy customers. - We are a team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else. - We embrace remote work and a great work-life balance. Who you are: - You’re a recent graduate looking to get started in AI and the tech industry - You’re used to working with data from a variety of resources - You have a strong understanding of databases and working with large amounts of data - You’re an expert researcher - You’re a self-starter who always looks to take your work to the next level - You’re eagle-eyed and have a strong attention to detail - Strong English skills both written and verbal are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too. Speaking other languages is an asset (we are an interpretation company, after all!) - We work remotely. You will be working APAC hours. - You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism. But most of all: You’re excited about joining a team that works hard and cares about delivering awesome results! What you’ll be doing: Glossary Development (70%) - Solicit and receive program materials from customers - Prepare materials for processing - Process materials using our suite of glossary development tools - Review and validate processed glossaries, including via human and machine testing - Provide technical and consultative support to our customers - Guide customers on best practices when using Wordly - Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders. Frontline Support (30%) - Triage inbound support requests - Use internal and public-facing knowledge bases to provide timely and accurate answers to support requests - Assist the Sales team with data requests Note that everyone (even the CEO!) takes a turn being our first line of support. This means - Answering emails and chats for some of our customers - Investigation and troubleshooting of situations from customers - Answering our 24/7 emergency line on a rotating basis As Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions. Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere. Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it. To learn more about Wordly visit www.wordly.ai and follow us on our LinkedIn page.

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive. Position Summary The Senior Manager of Customer Partnerships is responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with customers. This role ensures seamless transitions from sale to implementation, drives ongoing account performance, and identifies opportunities for retention and growth. The Senior Manager serves as a trusted advisor to customers and an internal advocate, collaborating closely with Clinical SMEs, Operations, Sales, IT, Accounting, and Product to ensure a consistent, high-quality customer experience. Customer Partnership & Strategic Account Management - Build, strengthen, and maintain a book of business including long-term customers, to support retention, revenue growth, and quarterly performance goals. - Serve as the primary point of accountability for customer satisfaction, strategic alignment, and performance outcomes. - Provide proactive and timely communication, education, and support to assigned customers. - Conduct recurring strategic check-ins to review service utilization, program performance, and emerging needs. - Independently deliver and interpret annual stewardship reports and monthly/quarterly performance summaries and translate data into actionable insights. - Identify, pursue, and close upsell and cross-sell opportunities to drive growth within assigned accounts, including leading presentations with Sales and SMEs. - Lead renewal activities including preparation, strategy development, contract review, and customer negotiations to align customer goals with internal revenue objectives. Onboarding, Implementation & Operational Coordination - Lead new customer onboarding, coordinating with Operations, SMEs, IT, and Accounting to ensure a seamless launch. - Facilitate customer system integrations and enhancements in collaboration with Strategic Accounts and IT. - Support internal teams in resolving customer process deviations and ensure adherence to required workflows and SOPs. Cross-Functional Collaboration - Partner with Sales to support RFPs, RFIs, proposals, and customer-facing presentations. - Collaborate with Accounting on invoices, audits, reconciliation, and receivables. - Partner with Network Development to match provider capabilities with customer needs. - Maintain accurate documentation and data integrity in CRM systems (HubSpot preferred). - Represent R3 at industry events and conferences to build relationships and enhance market knowledge. Customer Advocacy, Issue Resolution & Continuous Improvement - Manage customer escalations including CAPs and RCAs; coordinate investigation and timely resolution of service concerns. - Maintain strong product knowledge and act as an internal and external SME for the R3 Solutions portfolio. - Identify and recommend process improvements to increase efficiency and enhance the customer experience. Secondary Functions - Participate in department and company meetings, as requested - Support onboarding and training of new Customer Partnership Managers, ensuring consistent role readiness, successful integration into the team, and alignment with R3’s standards for customer engagement and service delivery. - Perform other responsibilities as assigned Requirements Required Skills/Abilities: - Demonstrated ability to build, nurture, and retain strong customer relationships. - Expertise in presenting and articulating product value; ability to serve as an SME for R3 Solutions. - Strong customer service orientation with proven success managing complex escalations. - Ability to analyze data, identify trends, and translate insights into strategies and recommendations. - Strong analytical, critical thinking, and problem-solving skills. - Proven ability to develop renewal, retention, and expansion strategies. - Excellent verbal and written communication skills; skilled presenter to diverse audiences. - High proficiency in Microsoft Office Suite, Power BI, CRM platforms (HubSpot preferred), and Copilot/AI tools. - Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy. - Effective collaborator with cross-functional teams including Operations, Clinical, Sales, IT, Accounting, and Network Development. - Understanding of healthcare, EAP, benefits, or behavioral health systems and environments. Education & Licensing - Bachelor’s degree from an accredited institution required. - Preferred fields of study: Psychology, Business, or related discipline. Experience - 4 years of experience in Account Management, Client Success, or Customer Partnerships required. [NJ1] [TD2] - 2 years of experience in EAP, behavioral health, HR benefits, or a related field, preferred. Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The starting pay range for this position is $77,312 - 88,850 per year. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.

• Own the post-sales experience at PetDesk, driving adoption and retention and maximizing the return on a customer’s technology investment • Ensure the overall success of 400+ accounts • Analyze strategic customer activities and opportunities and quickly build consultative relationships with veterinary practice managers and owners through targeted emails, short videos, and conversations • Take a proactive, data-driven approach and have a deep understanding of PetDesk solutions