R3 CONTINUUM LLC

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive. Position Summary The Director of Client Solutions is a strategic, client-facing sales leader responsible for driving revenue growth through consultative engagement with prospective clients. This role focuses on identifying client needs, crafting tailored solutions, and building long-term relationships that align with R3’s mission and strategic priorities. The Director serves as a trusted advisor to clients, leveraging deep industry knowledge and insight to deliver innovative solutions that address complex organizational challenges. Director Client Solutions Essential Functions - Drive net-new business acquisition by identifying, engaging, and converting prospective clients in target markets. - Develop and execute strategic, consultative sales plans that align with R3’s growth objectives and client needs. - Leverage deep knowledge of mental health and behavioral health programs to design innovative, customized solutions for complex organizational challenges. - Build and maintain a robust pipeline of qualified opportunities through proactive prospecting, networking, and relationship development. - Partner cross-functionally with Sales, Marketing, Client Partnerships, Clinical, Product, Operations and Legal teams to ensure proposed solutions are feasible, scalable, and deliver measurable impact for clients. - Provide accurate forecasting and reporting on sales activities, pipeline status, and revenue projections to the VP of Client Solutions. - Represent R3 at industry events, conferences, and client meetings to strengthen brand presence and uncover new opportunities. Secondary Functions - Act as a thought leader and trusted advisor in mental health and employee well-being solutions. - Champion R3’s culture and values in all client interactions and external engagements. - Travel as needed for client meetings, presentations, and industry events. - Perform other duties as assigned. Key Performance Indicators (KPIs) - Contribution to net-new revenue and healthy deal margins - Strong, qualified pipeline and consistent opportunity progression - High win performance on qualified and competitive deals - Efficient sales cycles appropriate for solution complexity - Accurate forecasting and predictable revenue outcomes - Positive client and stakeholder feedback post-sale - High-quality, feasible proposals with minimal rework - Active industry presence and influence on market demand - High-quality discovery, multi-threaded relationships, and executive access - Accurate CRM documentation and adherence to pricing/commercial policies Requirements Required Skills/Abilities: - Proven ability to develop and close complex, consultative sales with C-suite and senior decision-makers. - Proven expertise in outbound prospecting and engaging net-new accounts - Expertise in mental health, behavioral health, EAP, or related employee benefits programs. - Strong strategic thinking and creative problem-solving skills to design tailored solutions. - Exceptional interpersonal and communication skills with the ability to influence and build trust. - Advanced understanding of pricing, solution design, and market positioning. - Highly organized with strong time management skills and ability to meet deadlines. - Proficiency in CRM tools and Microsoft Office Suite. - Demonstrated success in net-new logo acquisition, revenue growth, and meeting or exceeding sales quotas. - Proven ability to design creative, customized solutions for complex client needs. Education & Licensing - Bachelor’s degree, required - Valid driver’s license required Experience - 7 years of consultative sales or customer relationship experience in employee benefits, mental health, behavioral health, or EAP industry required; 10 years preferred. - Experience working with large employers, insurance carriers, TPAs, and related market segments. Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. On-Target Earnings (OTE): $175,000–$200,000 This role is compensated through a combination of base salary and commission. The OTE range represents expected annual total earnings when performance targets are achieved. For base salary placement, R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. This role is also eligible for commission (OTE) which is tied to annual quota attainment. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive. Position Summary The Remote Client Care Clinician adheres to departmental goals, objectives, standards of performance, and policies and procedures, ensuring compliance with quality care. Clinicians engage with individuals who have been impacted by a crisis and offer immediate behavioral health support and coaching. Clinical Intake/Consultation - Conduct clinical intakes via telephone to assess behavioral health needs and determine appropriate level of care - Assist with care triaging and provider matching - Provide direct behavioral health support via telephone to individuals who are requesting clinical services - Manage emergent clinical situations as needed, including safety planning and/or crisis intervention support via telephone to individuals - Interact with individuals to assist them in gaining insight, defining goals, and planning action to achieve effective personal or vocational development and adjustment - Providing advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeing - Consult with or provide consultation to other doctors, therapists, or clinicians regarding care - Consult with or provide consultation to internal and external management teams - Communicate with people outside the organization, representing the organization to customers and other external sources - Maintain collaborative relationships with coworkers, customers, and clients - Interpret the meaning of clinical information for non-clinicians - Consistently meet department clinical billable standards for clinical intake/consultation work Crisis Response Essential Functions - Provide direct behavioral health support to individuals, groups and organizations who have experienced a disruptive event - Meet department standards related to crisis response volumes, realizing the unpredictable nature of these types of requests - Provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics - Utilize various methods of behavioral health service delivery including telephone, video, and on-site - Communicate with people outside the organization, representing the organization to customers and other external sources. - Provide consultation to individuals and groups regarding problems, such as stress and trauma, to modify behavior or to improve personal, social, or vocational adjustment. - Provide advice on best practices and implementation for individual behavioral health, and workplace resilience and wellbeing - Provide consultation to other clinicians regarding best practices in psychological first aid and disruptive event management - Maintain collaborative relationships with coworkers, customers, and clients - Complete reports within designated time frames Other Essential Functions - Develop specific goals and plans to prioritize, organize, and accomplish your work - Develop, design, or create new applications, ideas, relationships, systems, or products - Encourage and build mutual trust, respect, and cooperation among team members - Consult reference material, such as textbooks, manuals, or journals to enhance learning - Conduct presentations and trainings for customers and clients on behavioral health topics and services - Participate in department and company meetings, as requested - Other duties as assigned - Overtime/additional hours may be mandatory at times due to changes in workload - Flexible Schedule – Schedule will change based on company need. This position is subject to nights, weekends, holidays, and on-call rotation Requirements Required Knowledge/Skills/Abilities: - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Knowledge of laws, legal codes, court procedures, precedents, and government regulations - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions - Ability to accept constructive criticism and deal calmly and effectively with high stress situations - Maintain composure and avoid rigid behavior, even in very difficult situations - Proficient persuasion and negotiation skills - Ability to develop one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done - Flexibility and adaptability in high-pressure situations, including in response to organizational changes and needs - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action - Initiative to seek ongoing learning and professional development - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things - Be reliable, responsible, dependable, and fulfill obligations - Excellent verbal and written expression and comprehension skills - Excellent interpersonal and customer service skills - Excellent organizational skills and attention to detail - Excellent time management skills with a proven ability to meet deadlines - Excellent active listening skills and social perceptiveness - Excellent complex problem-solving and critical thinking skills - Excellent judgment and decision-making - Proficient with Microsoft Office Suite or related software. Education & Licensing - Master’s degree in mental health or related field required - Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC) Experience - History of work involving behavioral health strongly preferred - Clinical licensure required - 2 years of clinical experience required; 3+ years preferred viewing related information to develop and evaluate options and implement solutions - Ability to accept constructive criticism and deal calmly and effectively with high stress situations - Maintain composure and avoid rigid behavior, even in very difficult situations - Proficient persuasion and negotiation skills - Ability to develop one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done - Flexibility and adaptability in high-pressure situations, including in response to organizational changes and needs - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action - Initiative to seek ongoing learning and professional development - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things - Be reliable, responsible, dependable, and fulfill obligations - Excellent verbal and written expression and comprehension skills - Excellent interpersonal and customer service skills - Excellent organizational skills and attention to detail - Excellent time management skills with a proven ability to meet deadlines - Excellent active listening skills and social perceptiveness - Excellent complex problem-solving and critical thinking skills - Excellent judgment and decision-making - Proficient with Microsoft Office Suite or related software. Education & Licensing - Master’s degree in mental health or related field required - Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC) Experience - History of work involving behavioral health strongly preferred - Clinical licensure required - 2 years of clinical experience required; 3+ years preferred Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The starting pay range for this position is $27-$30 per hour. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive. Position Summary The Sr. Director of Operations provides senior operational leadership and oversight, enabling our workplace behavioral health services to scale effectively while delivering exceptional experiences for customers and care recipients. As a key member of the Executive Leadership Committee, the Sr. Director of Operations will drive operational excellence, efficiency, and continuous improvement across the organization. This role is accountable for the performance and growth of three vertically integrated Centers of Excellence. This individual partners closely with clinical leadership, strategy, HR, finance, technology, data, and business development teams to ensure seamless integration across service lines and enable sustainable growth. The Sr. Director will work in a dyad relationship with a variety of Clinical leaders, who oversee clinical governance, provider and service quality, credentialing, compliance, clinical workforce development. Operational Strategy & Execution - Develop and implement operational strategies that drive scalability, efficiency, and service excellence - Present data-driven strategic recommendations that support company priorities, challenge assumptions constructively, and accelerate decision making across functional teams. - Lead cross-functional initiatives to optimize workflows, improve responsiveness, and enhance customer and recipient experience. - Analyze and directly support customer-driven initiatives, providing strategic and operational guidance to ensure alignment with customer requirements, service expectations, and organizational objectives. - Develop and monitor key performance indicators (both client-driven and internal) and leverage data-driven insights for continuous improvement. - Develop and direct the Operations Strategy House in line with R3’s Strategy House and enterprise initiatives, present progress toward execution to Executive Leadership Service Delivery Optimization - Support systems and processes that enhance provider network operations, translating customer requirements into actionable operational workflows that ensure alignment and measurable success across all service lines. - Ensure operational excellence across Centers of Excellence and the services they deliver. - Identify and implement best practices to strengthen compliance, quality, and operational agility. - Drive adoption of technology platforms that enhance care navigation, provider engagement, and operational efficiency. - Collaborate with the business development team to identify opportunities through analysis of service-line trends, internal team insights and client feedback. - Plan and oversee scalable onboarding and implementation of new customers. Stakeholder Collaboration - Partner with senior leadership to align operational priorities with enterprise strategy. - Collaborate with clinical, strategy, HR, finance, data, and technology teams to ensure seamless integration of operational functions. - Represent Operations in strategic discussions and external partnerships. Risk & Compliance Management - Ensure operational processes adhere to applicable laws, regulatory and industry compliance standards. - Proactively identify risks and implement mitigation strategies to protect organizational integrity. - Maintain audit readiness and documentation across operational departments. Team & Employee Management - Build and sustain high-performing teams through effective recruitment, onboarding, coaching, and performance management. - Foster a culture of collaboration, growth mindset, accountability, proactivity and innovation across all operational departments. - Set clear goals and expectations for department leaders, ensuring alignment with organizational priorities and strategic objectives. - Identify skill gaps and implement training and development programs to enhance team capability, confidence, and productivity. - Drive achievement of quarterly and annual departmental goals through proactive leadership and continuous improvement. Secondary Functions - Travel as required - Participate in department and company meetings, as requested - Perform other duties as assigned Key Performance Indicator Examples: Operational SLA Compliance (both client-driven and internal): Rate of adherence to service-level agreements across all Centers of Excellence (e.g., response times, case handling). Cost Optimization and Improvement Metrics Capacity Planning and Utilization Efficiency Process Improvement Impact Automation and Innovation Opportunities Innovation Implementation: Drive and track the development of innovation practices. Service Line Trend Monitoring and Management Employee Engagement & Retention Budget Accuracy Requirements Required Skills/Abilities: - Deep expertise in operational leadership within healthcare, EAP, and/or workplace behavioral health environments, with an understanding of service delivery models and call center operations. - Proven ability to build and lead high-performing teams, fostering accountability, collaboration, and innovation. - Exceptional communication skills, both written and verbal, with the ability to influence and engage diverse stakeholders. - Strong interpersonal and relationship management skills, ensuring effective partnerships internally and externally. - Advanced analytical and problem-solving capabilities, leveraging data to drive decisions and optimize performance. - Outstanding organizational and time management skills, with a track record of meeting deadlines in complex, fast-paced environments. - Financial and operational acumen, including experience managing budgets and improving cost efficiency. - Ability to thrive under pressure, adapt to changing priorities, and maintain focus on strategic objectives. Education & Licensing - Bachelor’s degree required; Master’s degree in Business, Healthcare Administration, or related field preferred Experience - 10 years of progressive leadership experience in operations within healthcare or related industries required; Experience in workplace behavioral health preferred Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The starting pay range for this position is $131,530 - 155,200 per year. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive. Position Summary The Director of Client Solutions is a strategic, client-facing sales leader responsible for driving revenue growth through consultative engagement with prospective clients. This role focuses on identifying client needs, crafting tailored solutions, and building long-term relationships that align with R3’s mission and strategic priorities. The Director serves as a trusted advisor to clients, leveraging deep industry knowledge and insight to deliver innovative solutions that address complex organizational challenges. Director Client Solutions Essential Functions - Drive net-new business acquisition by identifying, engaging, and converting prospective clients in target markets. - Develop and execute strategic, consultative sales plans that align with R3’s growth objectives and client needs. - Leverage deep knowledge of mental health and behavioral health programs to design innovative, customized solutions for complex organizational challenges. - Build and maintain a robust pipeline of qualified opportunities through proactive prospecting, networking, and relationship development. - Partner cross-functionally with Sales, Marketing, Client Partnerships, Clinical, Product, Operations and Legal teams to ensure proposed solutions are feasible, scalable, and deliver measurable impact for clients. - Provide accurate forecasting and reporting on sales activities, pipeline status, and revenue projections to the VP of Client Solutions. - Represent R3 at industry events, conferences, and client meetings to strengthen brand presence and uncover new opportunities. Secondary Functions - Act as a thought leader and trusted advisor in mental health and employee well-being solutions. - Champion R3’s culture and values in all client interactions and external engagements. - Travel as needed for client meetings, presentations, and industry events. - Perform other duties as assigned. Key Performance Indicators (KPIs) - Contribution to net-new revenue and healthy deal margins - Strong, qualified pipeline and consistent opportunity progression - High win performance on qualified and competitive deals - Efficient sales cycles appropriate for solution complexity - Accurate forecasting and predictable revenue outcomes - Positive client and stakeholder feedback post-sale - High-quality, feasible proposals with minimal rework - Active industry presence and influence on market demand - High-quality discovery, multi-threaded relationships, and executive access - Accurate CRM documentation and adherence to pricing/commercial policies Requirements Required Skills/Abilities: - Proven ability to develop and close complex, consultative sales with C-suite and senior decision-makers. - Proven expertise in outbound prospecting and engaging net-new accounts - Expertise in mental health, behavioral health, EAP, or related employee benefits programs. - Strong strategic thinking and creative problem-solving skills to design tailored solutions. - Exceptional interpersonal and communication skills with the ability to influence and build trust. - Advanced understanding of pricing, solution design, and market positioning. - Highly organized with strong time management skills and ability to meet deadlines. - Proficiency in CRM tools and Microsoft Office Suite. - Demonstrated success in net-new logo acquisition, revenue growth, and meeting or exceeding sales quotas. - Proven ability to design creative, customized solutions for complex client needs. Education & Licensing - Bachelor’s degree, required - Valid driver’s license required Experience - 7 years of consultative sales or customer relationship experience in employee benefits, mental health, behavioral health, or EAP industry required; 10 years preferred. - Experience working with large employers, insurance carriers, TPAs, and related market segments. Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The starting pay range for this position is $86,888 - 102,300 per year. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive. Position Summary The Senior Manager of Customer Partnerships is responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with customers. This role ensures seamless transitions from sale to implementation, drives ongoing account performance, and identifies opportunities for retention and growth. The Senior Manager serves as a trusted advisor to customers and an internal advocate, collaborating closely with Clinical SMEs, Operations, Sales, IT, Accounting, and Product to ensure a consistent, high-quality customer experience. Customer Partnership & Strategic Account Management - Build, strengthen, and maintain a book of business including long-term customers, to support retention, revenue growth, and quarterly performance goals. - Serve as the primary point of accountability for customer satisfaction, strategic alignment, and performance outcomes. - Provide proactive and timely communication, education, and support to assigned customers. - Conduct recurring strategic check-ins to review service utilization, program performance, and emerging needs. - Independently deliver and interpret annual stewardship reports and monthly/quarterly performance summaries and translate data into actionable insights. - Identify, pursue, and close upsell and cross-sell opportunities to drive growth within assigned accounts, including leading presentations with Sales and SMEs. - Lead renewal activities including preparation, strategy development, contract review, and customer negotiations to align customer goals with internal revenue objectives. Onboarding, Implementation & Operational Coordination - Lead new customer onboarding, coordinating with Operations, SMEs, IT, and Accounting to ensure a seamless launch. - Facilitate customer system integrations and enhancements in collaboration with Strategic Accounts and IT. - Support internal teams in resolving customer process deviations and ensure adherence to required workflows and SOPs. Cross-Functional Collaboration - Partner with Sales to support RFPs, RFIs, proposals, and customer-facing presentations. - Collaborate with Accounting on invoices, audits, reconciliation, and receivables. - Partner with Network Development to match provider capabilities with customer needs. - Maintain accurate documentation and data integrity in CRM systems (HubSpot preferred). - Represent R3 at industry events and conferences to build relationships and enhance market knowledge. Customer Advocacy, Issue Resolution & Continuous Improvement - Manage customer escalations including CAPs and RCAs; coordinate investigation and timely resolution of service concerns. - Maintain strong product knowledge and act as an internal and external SME for the R3 Solutions portfolio. - Identify and recommend process improvements to increase efficiency and enhance the customer experience. Secondary Functions - Participate in department and company meetings, as requested - Support onboarding and training of new Customer Partnership Managers, ensuring consistent role readiness, successful integration into the team, and alignment with R3’s standards for customer engagement and service delivery. - Perform other responsibilities as assigned Requirements Required Skills/Abilities: - Demonstrated ability to build, nurture, and retain strong customer relationships. - Expertise in presenting and articulating product value; ability to serve as an SME for R3 Solutions. - Strong customer service orientation with proven success managing complex escalations. - Ability to analyze data, identify trends, and translate insights into strategies and recommendations. - Strong analytical, critical thinking, and problem-solving skills. - Proven ability to develop renewal, retention, and expansion strategies. - Excellent verbal and written communication skills; skilled presenter to diverse audiences. - High proficiency in Microsoft Office Suite, Power BI, CRM platforms (HubSpot preferred), and Copilot/AI tools. - Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy. - Effective collaborator with cross-functional teams including Operations, Clinical, Sales, IT, Accounting, and Network Development. - Understanding of healthcare, EAP, benefits, or behavioral health systems and environments. Education & Licensing - Bachelor’s degree from an accredited institution required. - Preferred fields of study: Psychology, Business, or related discipline. Experience - 4 years of experience in Account Management, Client Success, or Customer Partnerships required. [NJ1] [TD2] - 2 years of experience in EAP, behavioral health, HR benefits, or a related field, preferred. Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The starting pay range for this position is $77,312 - 88,850 per year. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Clinical Quality Assurance Manager oversees quality assurance (QA) with clinical emphasis to ensure client satisfaction and revenue growth in the QA department. This position is responsible for: - QA training - Identification of root causes for QA issues - Continuous QA improvement - Measurement of outcomes to establish quality benchmarks Qualifications - Masters degree in a mental health field required; Doctorate degree preferred - Actively licensed at master’s level or above required - Degree in clinical and/or forensic psychology strongly preferred Requirements - Experience successfully leading, managing, training and motivating employees in a multi-disciplinary environment - Sound clinical knowledge which applies evidence-based practices in psychological assessment - Strong knowledge and understanding of client servicing, developing, and executing strategies to ensure client retention - Ability to think critically, flexibly, and creatively with tolerance for ambiguity - Utilization of sound clinical judgment in decision making and problem solving - High degree of entrepreneurial initiative, accountability, commitment, energy and drive - Excellent interpersonal and organizational skills - Excellent presentation, verbal and written communication, listening and consultative skills - Ability to interact effectively in stressful situations and maintain focus on problem-solving and solutions - Advanced computer skills, including Word, Excel and PowerPoint - Excellent time management skills with ability to meet deadlines - Strong analytical skills - Competence in psychological assessments and diagnosis - 5 years of post-license clinical experience required - At least 3 years in a clinical role that involved psychological assessment and psychological testing - 2 years of management experience required; preferably in healthcare, EAP, or disability insurance industries - 3 years Quality Assurance experience strongly preferred Benefits - Competitive benefits package including paid time off (PTO), parental leave, paid holidays - Insurance (medical, dental, vision, life, STD, LTD) - Flexible schedules - 401k program with company match - Profit sharing - Insurance benefits effective on the 1st of the month following hire Company Description At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive.

Description Why Work for Us? Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal. Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and thrive. Position Summary The Care Navigator is responsible for working closely with the Care Navigation Center team in coordinating cases on a day-to-day basis. The Care Navigator will assist with the disbursement of case-related materials for consultants, as well as scheduling and coordinating care navigation to client appointments and tracking utilization. The Care Navigator will help process incoming requests and initiate cases in the designated case management system, complete appropriate follow up, process all incoming documentation as related to security and HIPAA requirements. Care Navigator Essential Functions - Triage cases to appropriate consultant in a timely manner, consulting with Senior Care Navigator and/or Sr. Manager, Care Navigation Center as necessary - Maintain case documentation, including scheduling, in eCase Manager (eCM) and client databases as applicable - Monitor service/team email inboxes - Process incoming miscellaneous invoices from consultants and collaborating with accounting team to ensure those invoices are billed and paid accurately - Monitor and respond to telehealth platform requests for appointments - Process and reconcile billing for Care Navigation Center services, following up with consultants as needed to obtain missing invoices - Assist in the development and enhancement of new services lines within Care Navigation Center - Make satisfaction calls to service recipients - Monitor multiple reports and make follow-ups as needed to ensure providers are adhering to departmental processes - Identify and participate in operational process improvement for the Care Navigation Center - Answer incoming calls from service recipients and providers Other Essential Functions - Participates in department and company meetings, as requested - Performs other duties as assigned - Overtime/additional hours – There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames Requirements Required Skills/Abilities - Ability to use independent judgment on exceptions to the rule and know when to deviate from established process - Ability to perform a variety of duties, often changing from one task to another of a different nature, and perform with frequent interruptions and/or distractions - Ability to think through the consequences of a decision prior to making it - Capacity to analyze and problem-solve issues in order to identify areas of process improvement and increase efficiencies - Able to work independently and handle and resolve problems on own, but also know when to collaborate with staff and be a team player - Ability to work independently and identify and act on potentially more effective methods of work operation - Ability to assess the importance and relevance of information and effectively and efficiently share information and relevant detail to the appropriate persons - Excellent verbal and written communication skills - Excellent interpersonal and customer service skills - Excellent organizational skills and attention to detail - Excellent time management skills with a proven ability to meet deadlines - Ability to function well in a high-paced and at times stressful environment - Proficient with Microsoft Office Suite or related software Education & Licensing - Bachelor’s degree in business or a field related to mental health or four years of experience working in a professional call center environment required Experience - Experience working with mental health professionals and coordinating services that are customized to client needs required - Experience working in a call center environment Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. The starting pay range for this position is $20-21.50 per hour. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer. All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at hr@r3c.com.