• Embody our core competencies in customer service • Champion customer satisfaction with urgency and care • Understand customer needs through direct interactions • Spot trends in customer inquiries and behavior • Demonstrate ownership and curiosity in addressing concerns • Serve as a trusted resource for problem resolution

• Embody core competencies, creating seamless and exceptional experience for clients, taskers, and partners. • Champion customer satisfaction with urgency and genuine care. • Prioritize customer satisfaction, ensuring personalized and caring approach. • Strive for balance of urgency and genuine care in customer interactions. • Understand customer needs and preferences through direct interactions and feedback. • Spot trends in customer inquiries and behavior to better anticipate customer needs. • Approach problem-solving with a solutions-focused mindset, identifying and implementing effective resolutions.

• Oversee day-to-day customer support via FreshDesk; own and improve help center, FAQ, and self-service resources; manage escalations for technical, billing, and content issues; report on CX metrics and trends to leadership. • Represent SuperSummary’s brand across social media, review sites, and community forums; develop a consistent brand voice; monitor social media for customer sentiment; collaborate with the Social Media Specialist and Growth team. • Serve as the primary bridge between customers and the Product team; coordinate user surveys, interviews, and feedback sessions; manage customer panels and beta testing groups; maintain feedback tracking systems (Airtable). • Own proactive outreach strategy; support lifecycle communication flows using ActiveCampaign and Amplitude; monitor engagement data to identify at-risk users; execute NPS, CSAT, and satisfaction surveys.

This is a remote position. We are seeking a detail-oriented Customer Experience Representative to support our clients through timely, accurate, and professional communication. In this role, you will handle inquiries, provide product or service information, and help ensure a smooth, positive experience for every customer. This position is fully remote and ideal for individuals who take initiative, stay organized, and maintain a high standard of service in a fast-paced environment. Requirements • Strong communication skills • Ability to work independently from home • Basic computer and typing skills • Reliable internet connection • Customer service experience preferred but not required • Ability to multitask while staying organized Responsibilities • Respond to customer questions through phone, email, or chat • Provide clear information about products and services • Document interactions in the system accurately • Assist with simple troubleshooting and problem solving • Follow company guidelines for quality and communication • Maintain a positive, patient, and helpful attitude at all times Benefits Benefits • Remote work • Weekly pay • Opportunities for advancement • Professional development and training • Supportive team environment • Performance incentives • Long term employment potential Equal Opportunity Statement We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.