Customer Service & Sales Representative Remote | Full-Time | $12–$16/hr (DOE) | M-F Are you friendly, reliable, and confident on the phone? Do you enjoy helping people and building rapport through conversation? Are you ready to join a company that truly values its team and rewards hard work? If you’re looking for a stable, professional role with growth potential — this could be the perfect fit! About Us We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right. What You’ll Do As a Customer Service & Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand. Key Responsibilities: - Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy - Engage customers in consultative conversations to understand their needs, recommend services, and book appointments - Proactively identify opportunities to upsell or cross-sell products and services that add value for customers - Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team - Accurately follow company procedures for scheduling, documentation, and follow-up - Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction What We’re Looking For We’re seeking someone who’s positive, dependable, and comfortable balancing both service and results. You’ll be a great fit if you have: - 3+ years of customer service experience, preferably in a call center or phone-based environment - Ability to work independently and in a remote environment - Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking) - Service Titan experience a plus - Strong communication and active listening skills - The ability to multitask, stay organized, and follow through on details - Comfort using multi-line phone systems, Microsoft Office, and Google Workspace - A dependable, proactive attitude and a desire to grow with the company What We Offer - Competitive pay: $12–$16/hour (based on experience) - 100% company-paid medical and dental insurance - Flexible PTO plan (vacation, personal, and sick leave) - 401(k) with company match - Life insurance - A supportive, team-oriented remote environment that values communication and accountability - Ongoing training and career growth opportunities within a respected local company Ready to Join Our Team? If you’re a motivated, customer-focused professional looking to build a long-term career with a company that treats you like family, we’d love to hear from you! Apply today and take the next step toward a rewarding future. Equal Opportunity Employer

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

• Review and interpret state-specific policy language to approve, pay, or deny roadside assistance claims • Process lienholder additions and troubleshoot web portal or document issues • Contact agencies and carriers to process prior coverage cancellations across multiple lines of business • Triage and assign inbound faxes and mail to ensure timely and accurate handling • Research and resolve customer or internal requests using Root’s internal tools • Serve as a subject matter expert for assigned processing functions • Understand state-specific financial documentation requirements • Communicate directly with customers via email, answering filing questions and confirming completion • Partner with claims adjusters to file required documents for customer claims • Identify and implement process improvements that enhance accuracy and efficiency while consistently meeting business performance goals and quality standards