• Oversee day-to-day customer support via FreshDesk; own and improve help center, FAQ, and self-service resources; manage escalations for technical, billing, and content issues; report on CX metrics and trends to leadership. • Represent SuperSummary’s brand across social media, review sites, and community forums; develop a consistent brand voice; monitor social media for customer sentiment; collaborate with the Social Media Specialist and Growth team. • Serve as the primary bridge between customers and the Product team; coordinate user surveys, interviews, and feedback sessions; manage customer panels and beta testing groups; maintain feedback tracking systems (Airtable). • Own proactive outreach strategy; support lifecycle communication flows using ActiveCampaign and Amplitude; monitor engagement data to identify at-risk users; execute NPS, CSAT, and satisfaction surveys.

This is a remote position. We are seeking a detail-oriented Customer Experience Representative to support our clients through timely, accurate, and professional communication. In this role, you will handle inquiries, provide product or service information, and help ensure a smooth, positive experience for every customer. This position is fully remote and ideal for individuals who take initiative, stay organized, and maintain a high standard of service in a fast-paced environment. Requirements • Strong communication skills • Ability to work independently from home • Basic computer and typing skills • Reliable internet connection • Customer service experience preferred but not required • Ability to multitask while staying organized Responsibilities • Respond to customer questions through phone, email, or chat • Provide clear information about products and services • Document interactions in the system accurately • Assist with simple troubleshooting and problem solving • Follow company guidelines for quality and communication • Maintain a positive, patient, and helpful attitude at all times Benefits Benefits • Remote work • Weekly pay • Opportunities for advancement • Professional development and training • Supportive team environment • Performance incentives • Long term employment potential Equal Opportunity Statement We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

• Author high quality, consumable, actionable, “must-have” insightful content based on research best practices and methodologies • Deliver high-quality actionable advice to an executive client audience through a variety of media, particularly regular virtual digital engagement • Lead research projects requiring the coordination of colleagues and resources. • Meet with clients and prospects regularly to provide actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver presentation materials for Gartner events, industry and professional association conferences, and client briefings • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in our research community. • Deliver outstanding commercial team support to retain and grow the Gartner business. • Build credibility as a domain or industry expert to represent Gartner research, methodology and strategy

Customer Service & Sales Representative Remote | Full-Time | $12–$16/hr (DOE) | M-F Are you friendly, reliable, and confident on the phone? Do you enjoy helping people and building rapport through conversation? Are you ready to join a company that truly values its team and rewards hard work? If you’re looking for a stable, professional role with growth potential — this could be the perfect fit! About Us We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right. What You’ll Do As a Customer Service & Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand. Key Responsibilities: - Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy - Engage customers in consultative conversations to understand their needs, recommend services, and book appointments - Proactively identify opportunities to upsell or cross-sell products and services that add value for customers - Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team - Accurately follow company procedures for scheduling, documentation, and follow-up - Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction What We’re Looking For We’re seeking someone who’s positive, dependable, and comfortable balancing both service and results. You’ll be a great fit if you have: - 3+ years of customer service experience, preferably in a call center or phone-based environment - Ability to work independently and in a remote environment - Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking) - Service Titan experience a plus - Strong communication and active listening skills - The ability to multitask, stay organized, and follow through on details - Comfort using multi-line phone systems, Microsoft Office, and Google Workspace - A dependable, proactive attitude and a desire to grow with the company What We Offer - Competitive pay: $12–$16/hour (based on experience) - 100% company-paid medical and dental insurance - Flexible PTO plan (vacation, personal, and sick leave) - 401(k) with company match - Life insurance - A supportive, team-oriented remote environment that values communication and accountability - Ongoing training and career growth opportunities within a respected local company Ready to Join Our Team? If you’re a motivated, customer-focused professional looking to build a long-term career with a company that treats you like family, we’d love to hear from you! Apply today and take the next step toward a rewarding future. Equal Opportunity Employer