Department: 10276 Enterprise Revenue Cycle - Internal Self Pay Collections Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday 8:30am-5pm This position is 100% remote Pay Range $22.90 - $34.35 Major Responsibilities: - Responsible for continued follow-up on all assigned accounts in order to obtain high cash flow until the account is either paid/resolved, the work standard complete and the account can be referred to a collection agency or is deemed uncollectable. - Contacts patients, employer, insurance companies and government agencies either by telephone or mail in order to expedite payment. - Establishes effective working relationship with patients, collection agencies, vendors and internal departments to effectively resolve account issues. - Handles patient, internal department, third party agency, vendor requests/inquiries and complaints in regards to bad debt collection process. Resolves patient complaints concerning billing and collection functions using good human relations skills and sound credit procedures. - Interprets insurance verification, billing, follow-up, collection and legal information provided for each patient account to accurately resolve patient questions and account issues. Effectively documents all accounts in regard to why the account has been opened, process documentation and actions taken to resolve outstanding issues. - Handles the accounting of settlement offers, vendor remits, and cash posting issues related to bad debt accounts. Responsible for learning, understanding, and performing actions in all patient billing systems, both past and present, to assure proper handling of all bad debt accounts. - Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods. - Maintains and reconciles records of placements to third party agencies. Reconciles differences between bad debt balances and third party records. - Watches for trends in agency or patient billing issues and alerts management. Licensure, Registration, and/or Certification Required: - None Required. Education Required: - High School Graduate. Experience Required: - Typically requires 2 years of experience in insurance processing, collections, or customer service. Knowledge, Skills & Abilities Required: - Proficiency in Microsoft Office Suite, as well as the ability to quickly learn new systems and processes. - Excellent oral and written communications skills. - Proven negotiation skills. - Ability to quickly review information and make decisions. - Flexibility to work special projects and new job assignments as business needs dictate. - Medical insurance billing, account, and/or legal process knowledge. Physical Requirements and Working Conditions: - Must be able to sit the majority of the workday. - Occasionally lifts up to 10 lbs. when moving/lifting manuals and binders. - Exposed to a normal office environment. - Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: We are seeking a highly experienced and strategic Senior Manager, Enterprise Collections to lead our US Enterprise Collections team within the Order to Cash organization. As Senior Manager, Enterprise Collections, you will own collections strategy and execution for Samsara’s largest and most strategic enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to drive timely cash collection while delivering a white-glove customer experience. You’ll lead a high-performing team, manage escalations, and scale the operating model through process improvement, automation, and strong governance (including SOX and policy compliance). This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: - You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. - You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: - Own enterprise collections performance (aging, past-due reduction, dispute resolution velocity) for a portfolio of Samsara’s most complex accounts, balancing cash outcomes with customer experience. - Lead and develop senior collections talent, including coaching, performance management, and succession planning. - Drive enterprise-wide collections strategy aligned to CAO/enterprise goals; translate strategy into clear team objectives and operating rhythms. - Manage escalations and executive-level customer communication, navigating sensitive situations with strong executive presence. - Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment. - Improve and scale enterprise collections processes through continuous improvement and automation (tools, workflows, reporting), with an eye toward better customer experience. - Ensure compliance with global regulations, internal policies, and SOX controls across collections operations. - Champion and role model Samsara’s cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team. Minimum requirements for the role: - 7–10+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services. - 5–7+ years of supervisory/people management experience, including leading senior-level ICs/managers. - Demonstrated ability to create organizational objectives and deliver results through others. - Multi-disciplinary expertise across Order-to-Cash / Accounts Receivable, including enterprise collections and complex dispute management. - Strong upward/downward communication skills and ability to operate with executive stakeholders and strategic customers. - Proven ability to lead process optimization and automation initiatives. - Working knowledge of SOX controls / policy compliance in a finance operations environment. An ideal candidate also has: - Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc. - Experience with SAP or Oracle. - Understanding of SAT (Mexican tax authority) regulations. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $115,360—$164,800 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

• administer credit operations in a manner that will increase sales volume • contribute to the profit of the company and enhance customer stability • provide for the prompt turnover and protection of the company’s investment in accounts receivable • performs customer cash collections and support cash application • communicates and engages directly with external and internal customers in a professional manner • gathers reasonably up-to-date information on customers to base a decision on an individual order or account as a whole • performs customer credit checks and delinquency reviews • performs periodic credit reviews, monitoring and the setting of credit limits • maintains financial customer master data • participates in monthly close and ensures AR is accurately/timely reported incl. supporting documentation • performs other work-related duties as assigned

About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors. About the Role Dutchie is seeking a dynamic Senior Manager of Accounts Receivable and Collections to lead the evolution of our AR and collections processes in a rapidly growing environment. This role will focus on building scalable infrastructure, optimizing cash flow, reducing bad debts, and ensuring exceptional customer interactions. The ideal candidate will bring both strategic oversight and hands-on expertise in AR, collections, and reporting, and will be instrumental in shaping Dutchie’s financial operations to meet public-company standards. This high-impact role offers senior leadership exposure and the opportunity to drive long-term value at a hyper-growth startup. Reporting to the Director of Financial Operations, the Senior Manager will lead a team while collaborating cross-functionally to develop efficient processes, ensure compliance, and support Dutchie’s growth trajectory. What You'll Do... - Leadership & Strategy - Build and lead a high-performing AR and collections team, including hiring, training, and mentoring. - Serve as a strategic thought partner across the business to support rapid growth and scalability. - Oversee the full-cycle AR process, including collections, reporting, and cross functional alignment with other departments - Operational Excellence - Implement and enhance scalable processes for collections and AR in alignment with best practices - Drive process automation and efficiency improvements in the order-to-cash cycle, leveraging best-in-class financial systems. - Manage collections strategies, including proactive monitoring of overdue accounts, resolving disputes, and minimizing delinquency rates. - Cross-Functional Collaboration - Develop and maintain strong relationships with internal stakeholders (Sales, Customer Success, Implementation and Legal) and external clients to ensure timely collections and issue resolution. - Collaborate with the Billing Support team to investigate and resolve billing discrepancies. - Compliance & Reporting - Lead weekly, monthly, quarterly, and year-end close processes, ensuring timely and accurate reporting of AR accounts. - Maintain documentation of collection efforts, account reconciliations, and escalations. What You Bring... - Boston/MA/Northeast location preferred - Bachelor’s degree in Accounting, Finance, or a related field - 8+ years of progressive experience in AR, collections, or customer facing billing in high-growth SaaS or fintech environments. - 4+ years of managerial experience leading high-performing teams. - Proven track record in process automation and optimization of collections workflows. - Proficiency in collection software, financial systems, and platforms like Salesforce and Sage Intacct Billing - Exceptional communication, negotiation, and problem-solving skills. - Ability to thrive in a dynamic, fast-paced environment with strong attention to detail and organizational skills. It's a Bonus If You... - Have experience with cannabis industry collection practices. - Are proficient in using Sage Intacct Billing, Lockstep Advanced Collections, Salesforce, Excel, Looker - Have a proven history of reducing bad debts and meeting collection targets in complex environments You’ll Get… We are targeting a starting salary of $136,000 - $184,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes: - Full medical benefits including dental and vision plans to ensure you always have the best care. - Equity packages in the form of stock options to all employees. - Technology (hardware, software, reading materials, etc..) allowance - Flexible vacation and sick days #LI-AH1 At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.