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Peak Support logo
Peak Support

Exceptional customer service and business process outsourcing for high-growth companies

Technical Customer Support Specialist, Tier 1

IT SupportIT SupportFull TimeRemoteJuniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

140 days ago

Salary

0

Seniority

Junior

1 yr expExperience acceptedEnglish

Job Description

Technical Customer Support Specialist, Tier 1

Peak Support

• Provide technical support to customers experiencing issues with media systems and TV hardware. • Troubleshoot commercial TVs, set-top boxes, streaming devices, and cable/satellite TV systems. • Assist customers with connectivity, device configuration, and system functionality. • Diagnose technical issues and guide customers through step-by-step troubleshooting. • Document support interactions, troubleshooting steps, and resolutions in the ticketing system. • Escalate complex technical issues to Tier 2 or engineering teams when necessary. • Maintain a high level of customer satisfaction through professional and empathetic support.

Job Requirements

  • At least 1 year of experience in technical customer support
  • Experience supporting TV hardware, streaming devices, or cable/satellite TV systems
  • Familiarity with set-top boxes, streaming media players, and commercial television systems
  • Strong troubleshooting and communication skills.
  • Experience supporting customers via phone, chat, or email
  • Comfortable working in a remote environment.

Benefits

  • Exceptional service environment with established organization
  • Remote work benefits

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