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Exceptional customer service and business process outsourcing for high-growth companies
Technical Customer Support Specialist, Tier 1
Location
Philippines
Posted
86 days ago
Salary
0
Seniority
Junior
Job Description
Technical Customer Support Specialist, Tier 1
Peak Support
• Provide technical support to customers experiencing issues with media systems and TV hardware. • Troubleshoot commercial TVs, set-top boxes, streaming devices, and cable/satellite TV systems. • Assist customers with connectivity, device configuration, and system functionality. • Diagnose technical issues and guide customers through step-by-step troubleshooting. • Document support interactions, troubleshooting steps, and resolutions in the ticketing system. • Escalate complex technical issues to Tier 2 or engineering teams when necessary. • Maintain a high level of customer satisfaction through professional and empathetic support.
Job Requirements
- At least 1 year of experience in technical customer support
- Experience supporting TV hardware, streaming devices, or cable/satellite TV systems
- Familiarity with set-top boxes, streaming media players, and commercial television systems
- Strong troubleshooting and communication skills.
- Experience supporting customers via phone, chat, or email
- Comfortable working in a remote environment.
Benefits
- Exceptional service environment with established organization
- Remote work benefits
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